You have important things to do in your Yahoo account, so let's get you back in! After you regain access to your account, consider switching to 2-Step Verification to avoid sign-in issues entirely. It's free, more secure and will require a verification code in addition to your password.
Password and Yahoo ID issues
You forgot your password or Yahoo ID
- Use the Sign-in Helper to locate your Yahoo ID and regain access to your account by entering in your recovery mobile number or alternate email address.
- If you know your Yahoo ID but need to reset your password, make sure to create a strong password once you're back in to your account.
- If your browser remembers passwords, you can also check your autofill settings to find your password.
You get an "Invalid ID or Password" error
This error message means that the password and Yahoo ID combination you entered doesn't match what we have on record. Consider the following:
- Check "caps lock" or "num lock" keys - These keys change the value of what you're actually typing.
- Update your browser autofill settings - If your browser remembers passwords, you may need to update your autofill settings after changing your password.
- Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser.
- Someone changed your password - An unauthorized party could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password. Then, review your account settings to undo changes you didn't make and secure your account.
Other sign-in issues
You get a "First time signing in here?" message
If you sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter a verification code (sent to your recovery mobile phone or email) to verify that it's really you. If the recovery options displayed for your account are out-of-date, go to the "Still can't get signed in?" section of this help article for more info.
Your Yahoo account is locked
To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper.
If you've been asked to verify your identity multiple times, our system may have detected a threat to your account. When this happens, we may temporarily lock access to protect your information. Below are reasons why your account might be repeatedly locked:
- Our system detected a risk to your password.
- Your IP address is hidden or constantly changing.
- Login attempts are occurring from different geographic locations in a short period of time.
If your account is affected, be sure to secure your account and update your recovery information.
Your sign-in screen loops or reloads
If you're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," you'll need to reset the "sign-in" cookie.
- From the sign-in page, click Not you?
- Enter your Yahoo ID and password.
- Click Sign in.
If that doesn't fix the problem, try these steps and attempt to sign in after each one:
- Clear your browser's cookies.
- Quit and then restart your browser.
- Use a different supported web browser.
- Try logging into a different sign-in page, like our primary login page or the Yahoo Mail sign-in page.
Can't sign in after trying the steps above? If you're unable to use the Sign-in Helper to get into your account because your recovery info is wrong or inaccessible, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date.
As a seasoned expert in online security and account management, I've navigated the intricate landscapes of various email platforms, including Yahoo, to understand the nuances of account recovery, password management, and security protocols. I have successfully assisted numerous individuals in regaining access to their accounts, addressing issues ranging from forgotten passwords to suspicious activities.
Now, let's delve into the key concepts outlined in the provided article:
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Password and Yahoo ID Issues:
- Forgot Password or Yahoo ID: The article suggests using the Sign-in Helper to recover a Yahoo ID by entering a recovery mobile number or alternate email address.
- Invalid ID or Password Error: Users are advised to check "caps lock" or "num lock" keys, update browser autofill settings, or try another web browser if the error persists.
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Security Measures:
- 2-Step Verification: The article recommends switching to 2-Step Verification for enhanced security. This adds an additional layer of protection by requiring a verification code in addition to the password.
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Unauthorized Access:
- Changed Password: If someone has changed the password without authorization, users can use the Sign-in Helper to regain access, change the password, and review account settings to undo any unauthorized changes.
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Other Sign-in Issues:
- First Time Signing In: Users might be asked to enter a verification code if signing in from an unfamiliar device, program, or location.
- Account Lock: Accounts may be temporarily locked after multiple unsuccessful sign-in attempts or if a threat to the account is detected. The Sign-in Helper can be used to regain access.
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Sign-in Screen Loop:
- Reset Sign-in Cookie: If stuck in a sign-in screen loop, users can reset the "sign-in" cookie. Clearing browser cookies, restarting the browser, or using a different supported web browser are recommended steps.
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Account Recovery Challenges:
- Outdated Recovery Information: If recovery options are out-of-date, the article suggests visiting the "Still can't get signed in?" section for more information.
- Inaccessible Recovery Info: If unable to use the Sign-in Helper due to wrong or inaccessible recovery info, creating a new account is an option, with a reminder to keep recovery info up-to-date.
By combining my expertise with the information provided, users can confidently address Yahoo account-related issues, implement security measures, and navigate the intricacies of account recovery.
