Fix issues with “Hey Google” (2024)

Troubleshoot Android phones & tablets

If your Google Assistant doesn’t work or respond to “Hey Google” on your Android device, make sure Google Assistant, Hey Google and Voice Match are turned on:

  1. On your Android phone or tablet, open the Google Assistant app Fix issues with “Hey Google” (1) and say, “Assistant settings.”
  2. Under "Popular settings," tap Voice Match.
  3. Turn on Hey Google and set up Voice Match.

For more help or to troubleshoot iPhones or iPads, learn how to fix issues on a phone or tablet.

Tip:If you're signed in to a Google Workspace for Education account on your device and can't turn on "Hey Google," the admin might have turned off settings that are needed for "Hey Google" to work. Please contact your admin for more details.

Troubleshoot speakers, Smart Displays, & Smart Clocks

Check the speaker, Smart Display, or Smart Clock that you’re experiencing issues with.

  1. Make sure it’s plugged in and powered on.
  2. Make sure it’s connected to the internet and on the same Wi-Fi network as your mobile device.
  3. Make sure the microphone is turned on:
    • Speakers (except Google Home), Smart Displays, or Smart Clocks: On the back of your device, make sure the switch for the microphone is turned on. The switch is often orange or red when the microphone is turned off.
    • Google Home: On the back of your speaker, press the microphone mute button to turn the microphone on or off. Your Assistant will say whether you turned the microphone on or muted it.

For more help with speakers, Smart Displays, & Smart Clocks, learn how to fix issues on a speaker, Smart Display, or Smart Clock or how to adjust how sensitive Google Assistant is to “Hey Google”.

Related resources

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Sure thing! The article you provided covers troubleshooting steps for Google Assistant-related issues on Android devices, including ensuring Google Assistant, Hey Google, and Voice Match are turned on. To establish my expertise in this area, let me delve into the concepts mentioned:

  1. Google Assistant: This is an AI-powered virtual assistant developed by Google. It assists users in various tasks through voice commands and can perform actions, answer questions, and interact with other smart devices.

  2. Hey Google: It's a wake phrase used to activate Google Assistant hands-free on Android devices. When users say "Hey Google," the Assistant gets activated, ready to receive commands or queries.

  3. Voice Match: This feature allows Google Assistant to recognize and respond to the voice of a specific user, providing personalized information and tailored responses based on their voice profile.

  4. Troubleshooting Google Assistant on Android: The article advises users to access Assistant settings within the Google Assistant app on their Android device. Under "Voice Match" in "Popular settings," users are guided to enable Hey Google and set up Voice Match to ensure proper functionality.

  5. Google Workspace for Education account settings: The article mentions that if a user is signed in with a Google Workspace for Education account and can't enable "Hey Google," the admin might have restricted certain settings. This directs users to contact their admin for further assistance.

  6. Troubleshooting Smart Devices: For speakers, Smart Displays, or Smart Clocks experiencing issues, the article suggests various checks. These include ensuring the device is powered on, connected to the internet, on the same Wi-Fi network as the mobile device, and verifying that the microphone is turned on.

  7. Microphone Status: Different devices may have different ways to enable or disable the microphone. Users are instructed to check the device's back for a physical switch (usually orange or red when off) or, in the case of Google Home, press the microphone mute button to toggle the microphone.

  8. Sensitivity of Google Assistant to "Hey Google": The article hints at adjusting the sensitivity of Google Assistant to the wake phrase "Hey Google," implying that users can fine-tune how easily the Assistant activates upon hearing the phrase.

These concepts collectively help users troubleshoot issues related to Google Assistant responsiveness and the functioning of associated devices like speakers, Smart Displays, and Smart Clocks.

Fix issues with “Hey Google” (2024)

FAQs

Fix issues with “Hey Google”? ›

If you've tried all of the above steps and Google Assistant is still not working, you can try resetting it. To do this, go to Settings > Google Assistant > Reset Google Assistant. Once you've reset Google Assistant, you'll need to set it up again.

How do I get Hey Google to work? ›

Use your voice to open Google Assistant
  1. Under "Popular settings," tap Hey Google & Voice Match.
  2. Turn on Hey Google. If you don't find "Hey Google," turn on Google Assistant. ...
  3. To set up Voice Match, follow the prompts so Google Assistant can recognize when you say “Hey Google.”

How do I restart Google Assistant? ›

If you've tried all of the above steps and Google Assistant is still not working, you can try resetting it. To do this, go to Settings > Google Assistant > Reset Google Assistant. Once you've reset Google Assistant, you'll need to set it up again.

Why does Hey Google not talk to me? ›

Go to Settings > Voice. Tap Voice Match. Flip the Hey Google toggle on if it isn't already. You may have to train Assistant on your voice if this is the first time you're using it.

Why is Google not working correctly? ›

Browser issues can often prevent Google search from loading properly. To troubleshoot this problem, start by clearing your browser history and cache. This helps remove any conflicting data that might be causing the issue. Additionally, disabling browser extensions can also resolve compatibility problems.

Where is Google Assistant settings? ›

20%
  1. To view Google Assistant's settings, follow these steps:
  2. Go to the Home screen. To open Google Assistant, say Hey Google.
  3. Say Open Assistant settings.
  4. Scroll down. Choose See all Assistant Settings.
  5. Here you can find all settings related to Google Assistant. Return to the Home screen.

What to do when Google Assistant is not speaking? ›

If you're experiencing issues with Google not responding or "talking" to you, here are some general troubleshooting steps you can try:
  1. Check Your Internet Connection: ...
  2. Restart Your Device: ...
  3. Update Google Apps: ...
  4. Check App Permissions: ...
  5. Clear Cache and Cookies: ...
  6. Verify Microphone Settings: ...
  7. Test in Another Browser or Device:
Nov 23, 2023

Why is my Google Assistant not connecting? ›

Some of the easiest ways to fix Google Assistant when it stops working are to ensure Google Assistant is enabled on your device, reset your voice match, and restart your phone. Read on to learn more about these methods and additional steps you can take if Google Assistant still isn't working.

Does Google have a glitch right now? ›

No, we are not detecting any problems with Google right now.

Helps to reduce robocalls and spam emails.

How do I change my Google Assistant settings? ›

Choose how to communicate with Google Assistant
  1. On your Android phone or tablet, say "Hey Google, open Assistant settings."
  2. Under "All settings," tap General. Preferred input.
  3. Choose your preferred input. To say your question or command: Tap Voice. To type your question or command: Tap Keyboard.

What are some problems with Google? ›

Criticism of Google includes concern for tax avoidance, misuse and manipulation of search results, its use of others' intellectual property, concerns that its compilation of data may violate people's privacy and collaboration with the US military on Google Earth to spy on users, censorship of search results and content ...

How do I activate Google Voice Assistant? ›

How to set up Google Assistant on Android
  1. Open the Google app and tap the three dots in the bottom-right corner, and then tap "Settings." Open your Google settings. ...
  2. Tap "Voice" and then tap "Voice Match." ...
  3. On the Voice Match screen, turn on "Hey Google" by swiping the slider to the right.
May 13, 2021

Why is my Google microphone not working on my phone? ›

To resolve this, go to “Settings” > “Security and privacy” > “Privacy” (the path may differ by manufacturer) and ensure that “Microphone access” is activated. Additionally, check the “Application permissions” menu to manage access for specific apps.

How do I set up Google Voice on my Android phone? ›

Sign up for Google Voice & get your number
  1. Download the Google Voice app.
  2. Open the Voice app .
  3. Sign in to your account.
  4. Review the Terms of Service and Privacy Policy. tap Continue.
  5. To pick your Google Voice number, tap Search.

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