FAQs (2024)

What is UNDP?

The United Nations Development Programme (UNDP) is the UN's global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life.

We are on the ground in some 170 countries and territories, supporting their own solutions to development challenges and developing national and local capacities that will help them achievehuman developmentand theSustainable Development Goals. Our work is concentrated on three main focus areas:

UNDP helps countries attract and use aid effectively. In all our activities, we promotegender equalityand the protection ofhuman rights.

How is UNDP related to the UN?

UNDP is central to theUnited Nations Sustainable Development Group (UNSDG), a network that spans 165 countries and unites the 40 UN funds, programmes, specialized agencies and other bodies working to advance the 2030 Agenda for Sustainable Development. Chaired by the Deputy Secretary-General and with UNDP Administrator as Vice-Chair, the UNSDGprovides strategic direction and oversight to ensure UNDS entities deliver coherent, effective and efficient support to countries in their pursuit of sustainable development.

UNDP has a critical advisory role in driving the sustainable development agenda, based on Member States’ priorities and country context and plays an important role in fostering coordination within the UN system at country level, including by providing key system-wide services and country support platforms to support the implementation of the SDGs. UNDP participates in 66 “Delivering as One” initiatives which, together with the Standard Operating Procedures, enable UN Country Teams to operate more coherently, effectively and efficiently, minimizing transaction costs, reducing duplication and scaling up common approaches and joint initiatives.

UNDP also reinforces joint action on development in such forums as the Economic and Social Council and the General Assembly of theUnited Nations.

Where is UNDP located?

UNDP has its headquarters in New York City, but works primarily through its offices in about 170 countries and territories. Most of these offices have websites, a list of UNDP countries and territories' websites is available on ourhome page.

UNDP Headquarters
One United Nations Plaza
New York, NY 10017, USA
Tel: (212) 906-5000
Fax: (212) 906-5364

UNDP Office of Communications
Tel: 1 (212) 906 5382

UNDP also has Representation Offices and Regional Centres at the following locations:

Brussels Representation Office
Boulevard du Régent 37-40, B-1000
Bruxelles, Belgium
Tel: (32-2) 505 4620
Fax: (32-2) 505 4729
E-mail:brussels.office@undp.org

Geneva Representation Office
Palais des Nations CH-1211
Genève 10, Switzerland
Tel: (41-22) 917 1234
Fax: (41-22) 917 0123
E-mail: registry.ch@undp.org

Germany Representation Office
UN Campus
Platz der Vereinten Nationen
53113 Bonn
-------
IHZ Berlin, Friedrichstr. 95
10117 Berlin
Tel: +49) 030 2096 2351
E-mail: undp.germany@undp.org

Nordic Representation Office
UN City, Marmorvej 5,
2100 Copenhagen Ø, Denmark
Tel: (45) 45 33 5000

Tokyo Representation Office
UN House 8F
5-53-70 Jingumae
Shibuya-ku
Tokyo 150-0001, Japan

Washington Representation Office
1775 K Street NW
Washington DC, United States 20006

E-mail: undp.washington@undp.org

When and how did UNDP come into being?

UNDP is based on the merging of the United Nations Expanded Programme of Technical Assistance, created in 1949, and the United Nations Special Fund, established in 1958. UNDP, as we know it now, was established in 1965 by the General Assembly of the United Nations. A comprehensive book on the history of UNDP entitledThe United Nations Development Programme, A better way?was published in 2006 and can be purchased at theUN Bookshopor directly from thepublisher.

Does UNDP offer financial assistance to individuals for study/training programmes or other type of projects?

No. UNDP's mandate does not permit us to provide financial assistance to individuals (including students seeking scholarships for their studies), companies or private groups. We work in collaboration withgovernmentson development programmes and projects. To learn more about UNDP’s work with civil society organizations, the private sector, foundations and key donors and partners, please visit ourPartnersweb page. If you wish to learn more about UNDP's ongoing projects and programmes in your country, please contact your local Country Office.

I am a vendor looking for business opportunities with UNDP. Whom should I contact?

Current procurement notices for vendors are available on theProcurement Noticeswebsite. General information on UNDP’s procurement processes, such as the solicitation procedures for the procurement of goods and services, FAQs, statistics and more is available on theUNDP Procurementwebsite.

How can I access UNDP publications?

You can access most of UNDP’s publications on ourPublicationswebsite. This site includes flagship and most recent publications. If you need country-specific documentation, we suggest you visit the relevant UNDP Country Office website.

Does UNDP have an annual report, or a document describing activities and financial aspects of its work?

See Also
About us

UNDP In Focusannual reports summarize UNDP’s main activities, showcase success stories on the ground and contain information on where our money comes from and how we spend it. The website of UNDP’s main governing body, theExecutive Board, contains major policy, financial, budgetary and administrative-related documents.

How is UNDP accountable for its work?

UNDP has a long-standing commitment toaccountabilityandtransparency,with UNDP Country Offices publishing financial, procurement and programme information on their respective websites each year. UNDP has developed and published anInformation Disclosure Policythat makes clear our commitment to making information about our programmes and operations available to the public. Moreover, as part of UNDP’s strategy to strengthen the accountability framework for the Organization and to provide opportunities for bringing to light any misconduct, wrongdoing by any individuals working for or doing business with UNDP, the Office of Audit and Investigations (OAI) has established an Investigations Hotline and other measures to ensure that persons wishing to report fraud may do so, free of charge, using a number of different options.

I wish to file a complaint against a UNDP staff member or about a UNDP project, programme or operation. Whom can I contact?

UNDP takes all reports of alleged wrongdoing seriously. Anyone with information regarding fraud against UNDP programmes or involving UNDP staff is strongly encouraged to report this information through the Investigation Hotline.You can file a complaint against a UNDP staff member or about a UNDP project, programme or operation by using theonline referral formor by calling the UNDP Investigation Hotmail at 770-776-5678 worldwide or 877-557-8685 in the USA.

What is the Human Development Report?

The annualHuman Development Reportis UNDP’s flagship independent publication. Its editorial autonomy is guaranteed by a special resolution of the General Assembly (A/RES/57/264), which recognizes the Human Development Report as “an independent intellectual exercise” and “an important tool for raising awareness about human development around the world". The reports focus the global debate on key development issues, providing new measurement tools, innovative analysis and often controversial policy proposals. They are guided by the belief that development is ultimately a process of enlarging people’s choices, not just raising national incomes. The independent teams of experts who write the Reports draw on a worldwide network of leaders from academia, government and civil society who contribute data, ideas, and best practices. For further information and to access global, regional or national human development reports online please visit theHDR Web site.

What is the policy regarding the reproduction of materials found on the website?

All materials found on UNDP websites arecopyrightedto UNDP.

Content found on the website or in UNDP publications (or parts thereof) may be reproduced, as long as due credit is given to the source. For onlinereferences, please link to the original source onundp.org.

For copyrights permissions concerning Human Development Reports (HDRs):UNDP owns the copyright to all materials in the HDRs but the publishers manage them for UNDP. For further advice please contact theOutreach and Advocacy Unitof the HDR Office.

I am looking for a former/present staff member. Could you give me his/her phone number or e-mail address?

We are not authorized to provide e-mail addresses of former or present staff members. You may however call +1 (212)906-5000 to obtain UN/UNDP staff directory assistance.

I want to make a donation to UNDP that is tax deductible in the United States. To whom do I make the check, and to what address do I send the contribution?

You can make a donation through UNDP's giving platform:https://digitalgood.undp.org/. Please follow the links at checkout for US citizens to receive a tax deductible receipt from our partners the United Nations Foundation.

I have received a suspicious e-mail, supposedly from UNDP, informing me that I have won money/that I have been selected for a UNDP training programme/job. I suspect it is a scam. What should I do?

UNDP is aware of fictitious vacancy announcements that are being circulated through the internet, the purpose of which is to get people to register for a training and send in a fee. Since logos, emblems, names and addresses can be easily copied or reproduced, you are advised to take particular care in applying for vacancies, including undertaking all appropriate measures to protect against the unauthorized use of any personal information you may have provided as a result of the scam. Victims of scams may also wish to report them to local law enforcement authorities for appropriate action. Clickhereto learn more about UNDP policy toward scam.

How do I apply for a job with UNDP?

All current UNDP vacancies and online application forms are available on ourJobswebsite. This site also includes links to the Leadership Development Programme, Junior Professional Officers' Programme, UN Volunteers, consultancies and internships. Clickhereto learn more about UNDP Jobs offer.

How do I apply for an internship with UNDP?

For information on Internships at UNDP, please visit ourInternshipswebsite. The internship application process is decentralized, which means that you have to send your internship application directly to the Country Office or the headquarters' unit that you are interested in applying to.

Does UNDP accept volunteers?

Yes. In 2010, more than 7,700 UN volunteers from 160 countries supported UN partners in their peace and development activities in the field.

Clickhereto learn more about volunteering at UNDP.

FAQs (2024)

FAQs

How do you ensure that your responses to FAQs are always appropriate? ›

How To Handle FAQs Effectively
  1. Keep the structure logical, clear, and simple.
  2. Make sure the answers are straightforward and concise.
  3. For detailed explanations, provide a link to a guide or article.
  4. Regularly update questions and answers with new information.
  5. Organize questions into categories.
  6. Provide a search bar.

How many questions should an FAQ have? ›

That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

What are common FAQ questions? ›

Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

How long should an FAQ be? ›

Though you want answers to be thorough, it's equally important to keep them short and to the point. Users come to FAQ pages for answers, you don't want to make them work for it. Include enough information to completely answer the question, but try not to exceed 2-3 sentences for each.

How can I improve my FAQ? ›

An effective layout can improve the user experience and make website visitors more likely to actually use the page. A good FAQ page has a clear and organized structure with headings, subheadings, and categories to help visitors navigate the page to find the exact information they're looking for.

What are two guidelines for answering questions appropriately? ›

Listen to the Question
  • Don't start answering the question before the person asking it has finished (I have seen this happen surprisingly often).
  • Make sure you understand the question. ...
  • Think if you need to.
Apr 27, 2021

What does a good FAQ page look like? ›

An effective FAQ page should include a clear and concise introduction, questions and answers divided by categories, links to additional resources, and a search function to help visitors quickly find the answers they are looking for.

Do FAQs have to be questions? ›

Your FAQ information doesn't necessarily have to appear in the traditional question-and-answer format. That format is useful when customers look up their problems on a page, but your goal is to address the problem before the customer ever experiences it.

What is the difference between FAQ and Q&A? ›

In this schema type, a question can have multiple answers. This is the basic difference between Q&A schema and FAQ Schema. In FAQ Schema one question has only one answer but in Q&A schema, one question may have multiple answers.

Does FAQ mean facts and questions? ›

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

What is FAQ schema? ›

FAQ schema is specialized markup you can add to a webpage's code that contains a list of questions and answers. Google then reads this markup and uses it to generate a rich snippet.

How do you write a question answer format? ›

Try using the following steps for your next Q&A essay:
  1. Write a direct answer to the question.
  2. Restate the question in a way that includes the answer.
  3. Explain your reasons in sequence.
  4. Give examples to expound your reasoning.
  5. Use citations to give credit to your sources.
  6. Conclude with your position in the answer.
Jun 24, 2022

What does a FAQ page look like? ›

An effective FAQ page should include a clear and concise introduction, questions and answers divided by categories, links to additional resources, and a search function to help visitors quickly find the answers they are looking for.

How do you start a FAQ? ›

How to write a FAQ page
  1. Consider what questions customers commonly ask. You can aim to identify what questions are most commonly asked by customers. ...
  2. Categorise the questions. ...
  3. Design the FAQ page. ...
  4. Ensure it's easy to find. ...
  5. Monitor any changes in customer questions. ...
  6. Update the FAQ page regularly.
Sep 30, 2022

Do you write FAQ or FAQs? ›

FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.

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