Denise McMahan is a guest contributor for Nonprofit Hub, and is the founder and publisher of CausePlanet.org where nonprofit leaders devour Page to Practice™ book summaries, author interviews and sticky applications from the must-read books they recommend.
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Asking Rights is a book about how to successfully fund your nonprofit and do so with a greater focus on and understanding of the funder’s interests and motivations.
“What really counts is what the people who actually write the checks think,” explains Tom Ralser, the author of Asking Rights. More specifically, how do donor motivations inform nonprofit fundraising behavior? Ralser would say, “It’s all about the outcomes.”
Ralser asserts the rational appeal or the pursuit of earning the right to ask a donor for his investment is at the root of every successful request.
Here we take a closer look at the investor’s perspective and how to adjust your appeal to meet your goals and donor motivations.
The Investor’s Perspective and How to Balance Your Approach
Ralser explains the difference between investors and donors in order to encourage nonprofits to not only appeal to the emotions of a donor, but also to the rational, outcomes-based side of an investor.
Donors
Rasler defines a donor as “an individual or organization that typically provides low-level, often sporadic financial support that is not necessarily connected to the mission of the nonprofit.” An investor, on the other hand, he defines as one who “typically makes larger financial commitments that span several years.”
Investors
“An investor is most concerned with the long-term success of the nonprofit,” Ralser says. He differentiates an investor’s thinking in the following way: “If you can’t demonstrate results (outcomes), then you do not have the right to ask for money. If you can’t make your outcomes meaningful to me, then you do not have the right to ask me for money.”
Because higher-end investors are more interested in your results, which involve improving the lives of your customers and effecting real change over the long run, they need you and any organization into which they invest to communicate the impacts clearly to them. Therefore, they do not want only emotional appeals, despite the research that donors respond more to emotion than statistics.
Where Emotional Appeals are a Fit
Emotional appeals serve a purpose in direct mail and other impersonal channels, but Ralser argues nonprofits that craft the most effective emotional appeals do not always raise the most money. Ultimately, higher-end investors want a return on their investment, instead of simply giving to a charity with no expectations. They don’t want the best ad campaign and have already been bombarded with marketing pitches. Investors are becoming wary of the emotional appeals that do not show any specific impact.
Ralser argues that many studies that seemingly prove the effectiveness of emotional appeals over factual ones are conducted in certain situations and do not necessarily apply to real-world giving situations, particularly not to long-term investors.
Rokia Study
Rasler references Save the Children’s Rokia study that found that providing donors with a photo of a 7-year-old hungry child with general information raised more money than giving the donors statistics. This study was conducted through impersonal channels and dealt with small amounts of money.
In contrast, in his real-world business helping organizations raise money, the rational appeal, focusing on ROI (social return) for higher-level investors, works when an organization is looking more toward sustainability, larger donations versus smaller donations, fundraising beyond direct mail or impersonal channels, and a focus on outcomes delivering value to investors.
Ralser’s overall point, then, is that organizations must adjust their appeals according to their goals and their audience’s motivations.
He provides a matrix with four quadrants to illustrate the options:
• Heart (appeals to donors): When an organization is appealing to a donor who is giving lower sums of money and is not highly committed, the emotional appeals work well, e.g., a countertop collection for an animal shelter.
• Acorn (appeals to donors): When a donor is going to give lower amounts of money but more of a rational appeal will work, the campaign can turn into more of a sustainable one. For example, “a membership drive for the operation of a local Chamber of Commerce, where membership dues are based on the size of the company and where membership carries with it certain privileges or benefits.”
• Shooting star (appeals to investors): Emotional appeals that require high financial involvement and commitment are classified as shooting stars. They are usually highly visible appeals, such as a “one-time campaign for a hospital emergency room that needs refurbishing and updating, made obvious by a tragedy in which lives were lost due to lack of modern equipment.”
• Blue chip (appeals to investors): This level requires more evidence of valuable results and a rational appeal to secure larger funding (higher financial involvement and commitment), such as “a capital campaign for an economic development program that will create jobs, increase capital investment and produce positive, long-term economic ripple effects.”
Therefore, if an organization is relying only on emotional appeals and raising smaller sums of money, it can strive to create more rational appeals in order to move toward sustainability.
Also, different audiences may require different appeals. In the author’s hospital example, appealing to a grandparent with an emotional appeal may work better, whereas appealing to a major employer may require more evidence of impact and a more rational appeal.
An organization’s goal, considering all this information, is to develop ways to quantify and value its outcomes to achieve better results so investors will want to be involved with the organization over time. It has to communicate this value clearly to the investor in his or her terms, not through internal jargon. Then, it has the right to ask him or her to invest.
The article you provided delves into the nuances of fundraising for nonprofits, particularly focusing on the differentiation between donors and investors and the strategies involved in appealing to each group effectively. Let's break down the key concepts discussed:
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Donors vs. Investors:
- Donors are described as those who offer sporadic, low-level financial support, often not directly connected to the nonprofit's mission.
- Investors, on the other hand, are individuals or entities making larger, longer-term financial commitments. They're primarily concerned with the long-term success of the nonprofit and expect demonstrable outcomes for their investment.
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Rational Appeal vs. Emotional Appeal:
- Rational Appeal is rooted in showcasing outcomes and demonstrating the value of the nonprofit's work. Investors, in particular, are driven by this.
- Emotional Appeal has its place, especially for smaller donations or less committed donors. However, it might not be as effective with larger investors who seek tangible, measurable impacts.
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Appeal Strategies for Different Audiences:
- The article suggests differentiating strategies based on the audience's motivations and the level of financial involvement:
- Heart and Acorn Appeals: Suited for donors - Emotional or mixed appeals for lower sums or more sporadic commitments.
- Shooting Star and Blue Chip Appeals: Aimed at investors - High financial involvement appeals requiring visible outcomes and more evidence of valuable results.
- The article suggests differentiating strategies based on the audience's motivations and the level of financial involvement:
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Impact and Communication:
- The core idea revolves around nonprofits quantifying and communicating their outcomes effectively. Clear communication of the value created by the nonprofit, tailored to the investor's language and interests, is vital before asking for investment.
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Real-world Examples and Studies:
- The article refers to the Rokia study, demonstrating that emotional appeals can be effective in certain situations with smaller amounts of money and impersonal channels. However, for larger, sustained investments, a rational appeal focused on outcomes tends to be more persuasive.
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Adjusting Appeals According to Goals:
- The key takeaway is that nonprofits need to adapt their appeals based on their goals and the motivations of their target audience, whether it's emotional or rational, to maximize fundraising success.
This breakdown illustrates the multifaceted approach required in nonprofit fundraising, emphasizing the importance of understanding the audience, demonstrating impact, and tailoring appeals accordingly to secure sustainable investments.
