Deposit and withdrawal - FAQ | OctaFX (2024)

  • 1Account opening
  • 2Personal Area
  • 3Personal information and access data
  • 4Profile verification
  • 5About OctaFX
  • 6Trading conditions
  • 7Trading accounts
  • 8Trading platforms
  • 9MT4
  • 10MT5
  • 11Deposit bonus
  • 12Champion MT4 Demo Contest
  • 13Deposit and withdrawal
  • 14IB program
  • 15Autochartist
  • 16Trade & Win loyalty program
  • 17OctaFX Copytrading for Copiers
  • 18OctaFX Copytrading for Master Traders
  • 19Status program

    • How do I sign up?

      1. Visit the signup page, fill it out, and press Open Account or link via your social media profile.
      2. Find our message titled Confirm Your Email Address in your inbox, open it, and press Confirm Email—you will be redirected to our site.
      3. Fill in all the required information and press Continue. Next, finish setting up your trading account, and you're ready to go.

    • I already have a profile in OctaFX. How can I create a new account?

      1. Log in to your profile.
      2. If you are at your dashboard, select the Create Account option in the Your Accounts section.
      3. Or, scroll down, press Trading Accounts on the menu on the right, and then choose Account List. From there, you can select Open a Real Account or Open a Demo Account.

    • What type of account should I choose?

      It depends on the preferred trading platform and the trading instruments you want to trade. View account types comparison. You can always open a new account of another type.

    • What leverage should I select?

      You can select 1:1, 1:5, 1:15, 1:25, 1:30, 1:50, 1:100, 1:200 or, 1:500 leverage on OctaTrader, MT4, or MT5. Leverage is a virtual credit given to the client by the company. It modifies your margin requirements. This means that the higher the ratio, the lower the margin you need to open an order. You can use our trading calculator to choose the appropriate amount of leverage for your account. You can change leverage later in your profile.

    • Can I open an Islamic-friendly account?

      All of our accounts are Islamic friendly. According to Islamic standards, there is no accumulation, collection, or payment of interest rates.

    • Where can I find your customer agreement?

      On a dedicated page. Please make sure you've read and agreed to our Customer Agreement before you begin trading.

    • I opened a trading account. What do I do next?

      After opening an account, check your email to find your account credentials. Make sure to save them—you will need these credentials to access the trading terminal.

      If you’ve already added money into your account, or if you’ve opened a demo account, you can proceed to trading right away—by pressing Trade in your profile or by installing the MetaTrader 5 application for your device.

      Additionally, you can download our trading app on your smartphone to trade on the go. If you haven’t added money to your real account, check out the list of available payment methods.

      If you are new to trading, find information on trading in our Education section.

    • What is Personal Area for?

      In your Personal Area, you can:

      • open new accounts
      • manage existing ones
      • make deposits
      • request withdrawals
      • transfer funds between your accounts
      • claim bonuses
      • restore forgotten passwords.

    • How do I sign in to my Personal Area?

      Use your registration email address and Personal Area password to sign in. You can restore your Personal Area password on a Password restore page.

    • I forgot my Personal Area password. How can I restore it?

      1. Visit our password restoration page
      2. Enter your registration email address
      3. Confirm that you're not a robot
      4. Press the Restore password button

      We will send a restoration link to your email address: press the Create password button in the email and follow it. Enter a new password twice and press the Submit button. Use your email address and the new password to log in.

    • How do I switch between accounts in my Personal Area?

      You can select the account in the drop-down list under Primary account. You can also do that in the Your accounts section. Select the account number you need and choose Switch to this account in the drop-down list.

    • How do I change my leverage?

      Click the leverage ratio in the Primary account section. Set the new leverage and press the Change button. You can also follow this link to change your leverage.
      Make sure you have no open positions or pending orders before changing this parameter.

    • How do I switch my MT4 account to regular or swap-free?

      Click Yes or No next to 'Swap-Free' in the Account Summary, select whether you would like this account to be swap-free or not, and click 'Change'. Make sure you have no open positions or pending orders before changing this parameter.

    • Where can I find all of my accounts?

      You can find all your accounts in the Trading accounts tab in the sidebar menu of your Personal Area. Press Trading accounts and then—Account list. You can also follow this link.
      At theYour accounts page, you can:

      1. View general information:
      • account number
      • account type
      • currency
      • balance
    • Switch between accounts
    • Restore password
    • Hide or display accounts on the main page
    • Make deposits
    • Create withdrawal requests
    • Review order history
    • Log in to a trading terminal.

  • How can I hide an account I am not using anymore from my accounts list?

    To hide a trading account, sign in to your Personal Area, find its number in the Your accounts section, press it, and select Hide account from the main page in the drop-down menu.
    You can restore the hidden account later: find the Trading accounts tab in the sidebar menu of your Personal Area and select Account list. Find the account number you want to restore, press it, and select Show account on the main page in the drop-down menu.

  • How can I close my Personal Area?

    Please contact [emailprotected] if you wish to close your Personal Area.

  • What is Monitoring?

    Monitoring allows you to share your performance, charts, profits, orders, and history with others. You can do so by adding your account to Monitoring. You can also use Monitoring to view and compare successful traders' statistics and learn from them.

  • How do I add my account to Monitoring?

    You can add your account to Monitoring in the Trading accounts tab in the sidebar menu of your Personal Area. Press Trading accounts and then—Monitoring. You can also follow this link. Find the number of the account you would like to add and press Add to monitoring.

  • How do I remove my account from Monitoring?

    1. Open the Monitoring page in your Personal Area.
    2. Find the number of the account in the Your monitored accounts list.
    3. Press Remove account.

  • How do I hide my real account balance and positions from Monitoring?

    1. Open the Monitoring page.
    2. Find the number of the real account in Your monitored accounts.
    3. Select Visibility setup and uncheck the required boxes.
    4. Press Save settings button below to apply the changes.

  • Can I have several Personal Areas?

    We designed the OctaFX Personal Area so that you can keep all your trading information in one place. Please be aware that creating several Personal Areas by using multiple email addresses is prohibited.

      • How do I change my email address?

        1. Log in to your Personal Area.
        2. Open the Settings drop-down menu next to your name.
        3. Select Your details page.
        4. Press Change next to your current email.
        5. Enter your new address and press the Change email button.

        We will send you a confirmation link to both old and new addresses. We will send confirmation links to both your old and new addresses. Check both of your inboxes and follow the link in each of them to apply the changes.

      • How do I change my phone number?

        1. Log in to your Personal Area.
        2. Open the Settings drop-down menu next to your name.
        3. Go to the Your details page.
        4. Press Change next to your current phone number.
        5. Enter your new phone number and press the Change button.

      • I forgot my trading account password. How can I get a new one?

        1. Log in to your Personal Area.
        2. Open the Settings drop-down menu next to your name.
        3. Go to the Restore passwords page.
        4. Select Account password as the password type you want to restore.
        5. Choose the account number from the drop-down menu.
        6. Confirm that you’re not a robot.
        7. Press the Submit button.

        We will send the new password to your email address.

      • How can I change my OctaFX PIN?

        1. Log in to your Personal Area.
        2. Open the Settings drop-down menu next to your name.
        3. Go to the Change passwords page.
        4. Select OctaFX PIN.
        5. Enter your current OctaFX PIN and then the new OctaFX PIN—twice.
        6. Press the Change button to apply the changes.

      • How can I change my Personal Area password?

        1. Log in to your Personal Area using your current password.
        2. Open the Settings drop-down menu next to your name.
        3. Go to the Change passwords page.
        4. Select the Personal Area password.
        5. Enter your current Personal Area password and then the new password—twice.
        6. Press the Change button to apply the changes.

      • How can I change my trading account password?

        1. Log in to your Personal Area.
        2. Open the Settings drop-down menu next to your name.
        3. Go to the Change passwords page.
        4. Select the Account password.
        5. Choose the account number from the drop-down menu.
        6. Enter your current Account password and then the new password—twice.
        7. Press the Change button to apply the changes.

      • I lost my trading account password/OctaFX PIN. How can I restore it?

        1. Log in to your Personal Area.
        2. Open the Settings drop-down menu next to your name.
        3. Go to the Restore password page.
        4. Select the password type you want to restore: OctaFX PIN or account password.
        5. Choose the account number from the drop-down menu if you want to restore the account password.
        6. Confirm that you’re not a robot.
        7. Press the Submit button.

        We will send the new password to your email address.

      • How can I change my investor password?

        You can change your Investor password in the MT4 and MT5 terminals.
        For MT4
        Please note that the MT4 web terminal does not support this option. You can change your investor password in the desktop MT4 terminal.

        1. Open the Tools drop-down menu.
        2. Select Options.
        3. Press the Change button.
        4. Type the current master password in the text field.
        5. Select Change investor password.
        6. Type the new investor password in the New Password text field.
        7. Re-type the new investor password in the Confirm text field.
        8. Press the Ok button.

        For MT5

        1. Open the File drop-down menu.
        2. Select Change password.
        3. Type the current master password in the text field.
        4. Select Change investor password.
        5. Type the new investor password in the New Password text field.
        6. Re-type the new investor password in the Confirm text field.
        7. Press the Ok button.

        An investor password allows you to watch account performance without being able to open or close orders.

      • How can I verify my profile?

        You need to provide us with a document verifying your identity. It can be a passport, national identity card, or any other government-issued photo ID. The document must not be expired.
        You should submit a picture of your ID through your Personal Area or send it to [emailprotected] When taking a picture, make sure that

        • your name, photo, date of birth, signature, issue and expiration dates, and serial number are clearly visible
        • the entire document is in the photo frame
        • the document is not fragmented or folded.

        Please do not edit the picture of your document before submitting it.
        If you do not reside in the country that issued your primary ID, you need to provide an additional document from your country of residence. It can be a residence permit or any government-issued ID.

      • Why should I get my profile verified?

        Profile verification allows us to make sure your information is valid. We keep your information confidential and use it solely to verify your identity. Verifying your profile helps us ensure your transactions are authorised and protect you against fraud.
        We strongly recommend getting your profile verified before making your first deposit, especially if you want to deposit with Visa or Mastercard.
        Please note that you can withdraw funds only after your profile is verified.

      • I have submitted my documents. How long will it take to verify my profile?

        Verification usually takes just a few minutes. However, it may require up to 24 hours if we have a large number of requests or if you submitted your request overnight or at the weekend.
        To help us approve your request quicker, please make sure you submit clear, distortion-free images of your documents.
        We will send you an email when we complete your profile verification.

      • Is my personal information safe with you? How do you protect it?

        We use highly secure technologies to protect your data and financial transactions. Your Personal Area is SSL-secured and protected with 128-bit encryption, which makes your browsing safe and your data inaccessible to third parties. You can read more about data protection in our Privacy Policy.

      • Where are your servers located?

        Our trading servers are located in London. We have a wide network of servers and data centres throughout Europe and Asia, ensuring low latency and stable connection.

      • What are your market opening hours?

        OctaTrader, MT4, and MT5 trading hours for all currency pairs except cryptocurrencies are 24/5, starting at 12:00 a.m. on Monday and closing at 11:59 p.m. on Friday server time (EET/EST). Cryptocurrency pair trading is available 24/7. However, any trading is unavailable during server maintenance from 12:00 a.m to 2:00 a.m. on Saturday and 3:30 a.m. to 4:00 a.m. on Sunday.

      • What are the advantages of trading with OctaFX?

        We value every trader and do everything possible to make their Forex trading experience with us positive and profitable. Our top priority is providing traders with high-quality services that meet international standards and regulations. We offer:

        • market execution of less than a second
        • no commission on deposit and withdrawal
        • lowest spreads in the industry
        • various deposits and withdrawals methods
        • negative balance protection
        • a wide range of trading tools.

        Find out more about our company advantages.

      • Does OctaFX take part in CSR programs?

        We are proud to be a socially responsible company and regularly engage in supporting various foundations and charity programs to help those in need. We believe that it's our responsibility to improve the quality of life of underprivileged people around the globe. You can learn more about how to help at our Charity page.

      • How does OctaFX support sports activities?

        Apart from helping various charity organisations, we support sports initiatives across the globe. We signed our first sponsorship agreement back in 2014 with Persib Bandung FC. The same year this team won the Indonesian Super League Cup 2014 and claimed the title of Indonesian champions. We have also sponsored Southampton FC, an English Premier League team.We have also supported Bali Sports Foundation, which provides support to disabled athletes in Bali and East Indonesia. It was our pleasure to partner with BSF in helping to transform lives through sport. Find out more about our current sponsorships.

      • What is your spread? Do you offer fixed spread?

        We offer floating spreads only. This means our spreads vary depending on the market situation.
        Here's why:
        Our goal is to provide transparent prices and the tightest spreads we can without applying any additional commission. We simply pass on the best bid/ask price we get from our liquidity pool, and our spread accurately reflects what is available in the market. We choose floating spread over a fixed spread as it is often lower than average. However, you may expect it to widen at market open, during rollover at (server time), during major news releases, or during high volatility periods.

        You can check minimum, average, and current spreads for all trading instruments on our Spreads and Conditions page.

      • How does floating spread change throughout the day?

        Floating spread varies throughout the day depending on the trading session, liquidity, and volatility. It tends to be less tight at market opening on Monday, when high-impact news is released, and at other times of high volatility.

      • Do you have requotes?

        No, we do not. A requote occurs when the dealer on the other side of the trade sets an execution delay during which the price changes. As a non-dealing desk broker, OctaFX offsets all orders with the liquidity providers to be executed at their end.

      • Do you have slippage on your platforms?

        Slippage is a slight execution price movement that may occur due to the lack of liquidity behind the requested price or when it's been taken by other traders' orders. It can also happen due to market gaps. Slippage should be factored in as one of the risks when trading with an ECN broker (financial intermediary that uses electronic communications networks or ECNs) since it cannot guarantee that your order will be executed at the requested price. However, our system is set up to fill orders at the next best available price whenever slippage occurs. Please be aware that slippage can be both positive and negative, and we cannot influence this factor.

      • Do you guarantee stop orders?

        Being an ECN broker, we cannot guarantee filling at the requested rate. After being triggered, a pending order turns into a market order and gets filled at the best available price, which primarily depends on the market conditions, available liquidity, trading pattern, and volume.

      • Is it possible to lose more than I deposited? What if my account balance becomes negative?

        When your balance becomes negative, our negative balance protection automatically adjusts it to zero.

      • How does negative balance protection work?

        Our top priority is giving you the best trading experience, that’s why, regardless of the risks, we have you covered: our risk management system ensures that clients cannot lose more than they initially invested. If your balance becomes negative due to Stop Out, we will compensate the difference and bring your account balance back to zero. We guarantee that your risk is limited to only those funds you have deposited into your account. Please be aware that this does not include any debt payments from the client. Thus, our clients are protected from losses beyond the initial deposit. You can read more in our Customer Agreement.

      • Do I need a certain amount of margin to open my order?

        It depends on the currency pair, volume, and account leverage. You can use our Trading Calculator to figure out your required margin. When you open a hedge (locked or opposite) position, no additional margin will be required. However, if your free margin is negative, you will not be able to open a hedge order.

      • My order was not executed correctly. What should I do?

        With market execution, we cannot guarantee filling at the requested rate for all of your positions (please check About ECN trading for more details). However, in case you have any doubts, or if you would like an individual review of your orders, we suggest writing a detailed request and sending it to [emailprotected] Our trade compliance department will investigate your case, provide you with a prompt response, and make corrections to the account if applicable.

      • Do you have any commissions?

        We do not charge any commissions for trading. OctaTrader, MT4, and MT5 commissions are included in our spreads as markup.

      • What trading techniques and strategies can I use?

        Our clients are welcome to use any trading strategies except arbitrage, including but not limited to scalping, hedging, news trading, and martingale as well as any Expert Advisers.

      • Do you allow hedging/scalping/news trading?

        We allow scalping, hedging, and other strategies if the orders are placed in accordance with our Customer Agreement. However, please note that arbitrage trading is not allowed.

      • What tools do you have to track major news releases and times of high market volatility?

        Please feel free to use our Economic Calendar to be informed about upcoming releases and our Forex News page to learn more about recent market events. You can expect high market volatility when the event with top priority is about to take place.

      • What is a price gap, and how does it affect my orders?

        A price gap means that either the current bid price is higher than the ask price of the previous quote, or the current ask price is lower than the bid of the previous quote.It is important to understand that you may not be always able to see a price gap on the chart since it can be enclosed in a candle. As the definition implies, in some cases you would need to observe the ask price, while the chart shows only the bid price. The following rules apply to pending orders executed during a price gap:

        • if your Stop Loss is within the price gap, the order will be closed by the first price after the gap
        • if the pending order price and Take Profit level are within the price gap, the order will be cancelled
        • if the Take Profit order price is within the price gap, the order will be executed by its price
        • Buy Stop and Sell Stop pending orders will be executed by the first price after the price gap
        • Buy Limit and Sell Limit pending orders will be executed by the order’s price.

        Let's imagine that a bid is listed as 1.09004 and ask is 1.0900. In the next tick, bid becomes 1.09012, and ask–1.0902. Then:

        • if your Sell order has Stop Loss level at 1.09005, the order will be closed at 1.0902
        • if your Take Profit level is 1.09005, the order will be closed at 1.0900
        • if your Buy Stop order price is 1.09002 with Take Profit at 1.09022, the order will be cancelled
        • if your Buy Stop price is 1.09005, the order will be opened at 1.0902
        • if your Buy Limit price is 1.09005, the order will be opened at 1.0900.

      • What happens if I leave my order open overnight?

        We won't charge you any commission for holding an order overnight–all of our accounts are swap-free.

      • Can I trade cryptocurrency at OctaFX?

        Yes, you can trade cryptocurrency pairs with us. You can trade Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Ripple. Here you can learn more about trading cryptocurrencies with us.

      • Can I trade commodities at OctaFX?

        Yes, with us you can enjoy the benefits of trading gold, silver, crude oil, and other commodities. Read more about this type of assets on the Commodities trading page.

      • What are commodities?

        Сommodities are tradeable physical assets. With us, you can trade metals, including gold, silver, platinum, and copper, as well as energies, like crude oil, natural gas, and other resources.

        See Also
        How to withdraw money from your trading account or Wallet | OctaFXWhat Does Pending Withdrawal Mean?

      • What trading accounts do you offer?

        We offer real and demo accounts. Both are available on OctaTrader, MetaTrader 4, and MetaTrader 5.

        Real account allows you to operate real funds. All your profit and loss is real money.

        Demo account has simulated funds but real market conditions. You can use it to check our service, get familiar with trading tools, or test your trading strategy risk-free.

        You can also open a Champion Demo Contest account on MT4 to participate in our regular Champion Demo Contest.

        To find more information on Trading platforms and OctaTrader, MT4, or MT5 accounts, visit section 8 of this page.

      • Do you offer demo accounts?

        Yes, we do. You can open as many demo accounts as you want in your profile to practice and test your strategies.

        You can also create the OctaFX Champion Demo Contest account to compete with other traders and win money.

      • How can I open a demo account?

        1. Log in to your profile.
        2. Scroll down the Dashboard page.
        3. Press Create Account next to Your Accounts section.
        4. Choose a trading platform.
        5. Press Demo beneath Account type.

      • How do I top up my demo account balance?

        1. Log in to your profile.
        2. Switch to your demo account on the Dashboard page.
        3. Press the Top up button at the top of the page.
        4. Change the top-up amount if you need.
        5. Press the Proceed button.

      • Why is my demo account deactivated?

        We deactivate demo accounts if they go inactive and you do not log into them.

        Expiration period of demo accounts:

        • MetaTrader 4: 8 days
        • MetaTrader 5: 30 days
        • OctaTrader: unlimited.
        • Demo contest account—immediately upon the end of the contest round.

      • Why is my real account deactivated?

        We deactivate real accounts if you never add money and do not log into them.

        Expiration period of real accounts:

        • MetaTrader 4: 30 days
        • MetaTrader 5: 14 days
        • OctaTrader: unlimited.

        You can create a new account anytime—it is free.

      • Can I have multiple accounts?

        You can have multiple demo accounts—as many as you want.

        However, you cannot create more than two real accounts for each trading platform. To create three or more accounts, deposit or use for trading at least one of the two existing ones.

      • What account currencies do you offer?

        With us, you can open a USD account.

        Deposit your accounts in any currency—and we will convert your funds into USD with the exchange rate set by the payment system you use.

      • Can I change my account currency?

        No, unfortunately, you cannot change your account currency. But you can always create a new trading account in your profile.

      • Where can I find the access data?

        The access details, including login (it matches the account number) and password, are sent by email when you open your trading account. You can find the email by the account number or the key phrase Your New Account Details.

        If you lose the email, you can restore your account password.

        1. Log in to your profile.
        2. Press ⚙ next to your name.
        3. Choose Restore Passwords in the drop-down menu.
        4. Select the password type and the account you need access to.
        5. Press the Submit button.

        We will send your new password by email.

      • Where can I find access details for my trading account?

        1. Open the Dashboard page.
        2. Scroll down to Your Accounts section.
        3. Choose an account from the list and press its number.
        4. Press Order History in the drop-down menu.
        5. Select the dates and press the CSV or HTML button, depending on the file format you prefer.

      • What trading platforms do you offer?

        We offer two very well-known trading platforms, MetaTrader 4 and MetaTrader 5, along with our integrated trading platform, OctaTrader. You can compare them and choose the one fitting your requirements.

        MT4 and MT5 are available for trading on your:

        • computer via any web browser or a desktop app
        • Android device via a web browser, the MT4/MT5 mobile app, or the OctaFX Trading App
        • iOS device via a mobile web browser.

        OctaTrader is available for trading on your:

        • computer via any web browser
        • mobile device via the OctaFX Trading App.

        You can open both demo and real accounts on all these platforms.

      • Can I use my account on another platform?

        No, you cannot log in to a trading platform with an account designed for another platform.

        For example, you cannot log in to the MetaTrader 5 terminal with a MetaTrader 4 account and vice versa.

      • Can I run several accounts simultaneously?

        Yes, you can install several MetaTrader 4 and MetaTrader 5 terminals in different installation folders on your computer and access one trading account on each MT4 and MT5 terminal.

        You can also log into one OctaTrader, MT4, or MT5 account via a web browser and another one via an app.

      • Can I trade with my Android or iOS device?

        Yes. If you have a mobile device, you can trade on:

        If you have an iOS device and MT4 or MT5 mobile app installed, you can access your trading account through them.

        If you don't have MetaTrader apps on your iOS device, you can trade on your:

      • Do you have a web platform?

        Yes, we do. Interface of MetaTrader 4 and MetaTrader 5 web platforms and their major tools, including one-click trading and chart trading are identical to those of desktop apps.

        You can log into MT4 or MT5 from any browser:

        1. enter your login, which matches your trading account number
        2. enter a password that we have sent you in the Your OctaFX Profile Details email
        3. select a server
        4. and choose a platform—MT4 or MT5.

        You can also log into the OctaTrader, MT4, or MT5 web platform from your profile:

        1. choose a trading account on the Dashboard page
        2. press the Trade button
        3. enter your trading account password.

        OctaTrader also has a web platform available from your profile.

      • How do I log into MetaTrader 4 with my account?

        Open MetaTrader 4 and press File in the toolbar, from there, select Login to Trade Account. In the pop-up window, enter your account number and password and select the server that was provided for your account during registration. You can find it in your profile (Your Accounts section) or the Your New Account Details email we sent you.If you use the OctaFX Trading App, you don't need additionally login to the platform.

      • How do I open an order?

        To bring up the New Order window you can:

        • press F9 on your keyboard if you use Windows and fn+F9 if you use MacOS
        • right-click a symbol in the Market Watch window and select New Order from the pop-up menu
        • press the New Order button in the toolbar.

        In the pop-up window, select the symbol from the drop-down list, set the volume of the order in lots, set Stop Loss and Take Profit levels, and select the type of your order.
        If you choose Market execution, simply press Sell by Market or Buy by Market below to open the position at the current market rate.

        If you'd like to open an order at a pre-set price, select Pending Order as the order type. Next, choose its type (Buy Limit, Sell Limit, Buy Stop, or Sell Stop), and specify the price at which it will be triggered. Press Place to submit the order.
        To specify Stop Loss or Take Profit, press the up or down arrow to fill in the current price and adjust it to your Stop Loss or Take Profit price.

        As soon as the position has been opened, it will appear in the Trade Tab.
        MetaTrader 4 also allows you to open and close positions with one click. To enable One-Click trading, select Options from the Tools menu. In the Options window, open the Trade tab, tick One-Click Trading, accept the Terms and Conditions, and press OK to apply the changes.

        With one-click trading you can perform trading operations on the chart. To enable the One Click Trading panel, right-click the chart and tick One Click Trading in the context menu. You can use this panel to place market orders with specified volumes.

        You can also place a pending order from Trading submenu of the chart's context menu. Right-click on the necessary price level on the chart and select the type of pending order you would like to open. Available pending order types at this price level will be displayed in the menu.

        To open a New Order in the OctaFX Trading App, follow these steps:

        • choose the symbol you want to trade and tap on it in the list
        • set the volume of a position in the upper right part of the screen
        • press Sell or Buy to open the order
          • .

        If you want to set a pending order, press Pending Order in the upper left part of the screen. In the pop-up window, you can choose the type of order, symbol, volume, and price. You may also set the limits Stop Loss, Take Profit, and Expiry in this window. After you've set everything, press Place Order.

      • What order types are available in MetaTrader 4?

        Market orders and pending orders.

        Market orders are executed at the current market price.
        Pending orders are automated and may differ, depending on the conditions you set:

        • Buy Limit triggers a Buy order at a price below the current ask price
        • Sell Limit triggers a Sell order at a price above the current bid price
        • Buy Stop opens a Buy order when the price reaches the pre-defined level above the current ask price
        • Sell Stop opens a Sell order when the bid price reaches the order level below the current bid price.

      • How do I set Stop Loss and Take Profit?

        To modify a position, please double press S/L (Stop Loss) or T/P (Take Profit) field of the position line in the Trade tab. Alternatively, you can right-click the position line and select Modify or Delete.Then simply set the Stop Loss or Take Profit level and press Modify below.

        If you use the OctaFX Trading App, go to the second tab on the bottom of the screen, choose an order you want to modify, and press the pencil icon. Tick Stop Loss and Take Profit options, set the limits, and press Modify Order.

        Please consider the following peculiarities for:

        • Sell order: Stop Loss should be above current ask price, and Take Profit should be below the current ask price
        • Buy order: Stop Loss should be below current bid price, and Take Profit should be above the current bid price.

        Note that each trading instrument has a certain stops level, so if the Stop Loss or Take Profit level is too close to the current price, you will not be able to modify the position. You can check minimum Stop Loss and Take Profit distance by right-clicking a trading instrument in the Market Watch window and selecting Symbols from the context menu. Select the required trading instrument in the pop-up window and press Properties.

        You can also modify your order from the chart. To do so, enable the Show Trade Levels option in your terminal settings: go to the toolbar and navigate Tools → Options → Charts → Show trade levels.
        Then press on a position level and drag it up (to set Take Profit for Buy positions or Stop Loss for Sell positions) or down (Stop Loss for Buy positions or Take Profit for Sell positions).

      • How do I close an order?

        Find the order in the Trade tab, right-click it, and select Close order. In the pop-up window, press Close order.
        You can also close a position by an opposite one. Double-press the position line in the Trade tab, then select Close by in the type field. The list of opposite positions will appear below.
        Select one of them from the list and press Close.
        If you have more than two opposite positions, you can select Multiple close by in the type field. This operation will close open positions in pairs.
        If you use the OctaFX Trading App, go to the second tab on the bottom of the screen, choose an order you want to close, and press a cross icon. Type in the volume and press Close.

      • Where can I see my trading history?

        All of your closed orders are available in the Account History tab. You can also create an account statement by right-clicking any entry and selecting Save as detailed report.
        In the OctaFX Trading App closed orders are available in third tab on the bottom of the screen.You can also find your trading history in your profile.

      • How do I open a new chart?

        Right-click the required currency pair in the Market Watch window and select New Chart or simply drag and drop it to the currently open one.You can also select New Chart from the File menu or press New Chart on the toolbar.

      • Where do I change chart settings?

        Right-click the chart and select Properties. If you use a web version, you will see all settings in one pop-up window.The Properties window in the desktop app has two tabs: Colours and Common. Chart elements are listed on the right side of the Сolour tab, each with its own drop-down colour box. You can hover your mouse over any colour sample to view its name and press to select one of preset colours.
        In the Сommon tab, you can select type of chart and enable such features as Volume, Grid, and Ask Line. You can also change chart type by pressing on the desired icon to apply bar, candlestick, or line price data. To change periodicity, press the Periods icon or select the desired timeframe from the toolbar.

      • Why am I unable to open a position?

        First of all, please make sure you have logged in with your trading account. Connection status in the lower right corner of the window will indicate whether you are connected with our server or not. If you are unable to open a New Order window and the New Order button in the toolbar is inactive, then you logged in with your investor password and should log in again with your trader password instead. An 'Invalid SL/TP' message means the Stop Loss or Take Profit levels you set up are incorrect. 'Not enough money' message means your free margin is not sufficient to open an order. You can check the required margin for any position with our trading calculator.

      • Why I can see only a few currency pairs in MetaTrader 4?

        To see all the available trading tools, go to your MetaTrader 4 terminal, right-click on any pair in the Market Watch window, and select Show All.Press CTRL+U to enable trading tools manually.

      • What are your stop levels?

        Each trading tool has its own stop levels (limits). You can check the stop level for a specific currency pair by right-clicking on it in Market Watch and selecting Specification. Please note that we have five-digit pricing, so the distance is shown in points. For instance, the EURUSD minimal distance is shown as 20 points, which equals 2 pips.

      • What do I do if I see 'Waiting for Update' on the chart?

        Open the Market Watch window, click and hold down the mouse button on the preferred pair. Drag the chosen pair onto the chart indicating 'Waiting for Update'. Release the mouse button. This will automatically update the chart.

      • Why is the 'New Order' button grey?

        It means that you have logged into your account using your investor password.
        That limits your access to the charts, technical analysis, and Expert Advisors. You are not able to trade if you log in to your account with your investor password. In order to start trading, you have to log in with your trader password, the one you received in our email.

      • Why do I see 'Invalid account' in the connection status?

        An 'Invalid account' error indicates that you have entered incorrect login details. Please make sure that:

        • you entered the account number
        • you used the correct password
        • you chose the correct server we assigned to your account

        If you've lost your trader password, you can restore it in your profile.

      • Why do I see 'No Connection' in the connection status?

        No Connection' indicates that you failed to connect to our server. You should do the following:

        • Press on the bottom right corner of the terminal window where it is showing 'No Connection' and select Re-scan Servers, or select the server with the lowest ping
        • If the server does not respond, close the MetaTrader 4 app and restart it again using Run as Administrator mode
        • Check your firewall settings and add MetaTrader 4 to the allowed programs or the list of exceptions.

        If this doesn't work, please contact our Customer Support.

      • Do you provide EAs or Indicators? Where can I download them?

        We don't provide or recommend any expert advisors (EAs) or indicators. However, you can download indicators for MetaTrader 4 on the MQLSource Code Library.It is also possible to download Indicators and EAs from other sources.

      • How do I log in to MetaTrader 5 with my account?

        1. Open MT5, then press File—Login with trading account.
        2. In the pop-up window, enter your account number, trader password, and select OctaFX-Real for real accounts or OctaFX-Demo if you want to log in with a demo account.

      • Why can't I log in?

        Check the last entry in the Journal tab to find out the exact reason.
        • Invalid account means that the credentials you entered upon login were incorrect, including your account number, password, or the trading server. Double-check your access data and try to log in again.
        • No connection to OctaFX-Real or No connection to OctaFX-Demo indicates that MT5 is unable to connect to the internet. Check if your internet is working, press the connection status icon, and select Network rescan. If the issue persists, please get in touch with our Customer Support.

      • How do I open an order?

        There are several ways to open an order in the MT5 web terminal.

        • Go to Menu Bar > Tools > New Order.
        • Go to Market Watch, double-click or right-click on an instrument, and select New Order from the context menu.

        After pressing New Order, specify the symbol, type of order and volume. Then, press the Buy or Sell button below.

        • Press F9 on your keyboard or open the instrument's chart and press ALT+T to jump to one-click trading and open positions with pre-selected parameters directly on the chart. To do this, enable the One-Сlick Trading Panel. Go to Tools > Options and make sure One-click trading is ticked. The One-Click Trading Panel is also available in the Market Watch's Trading tab.

        Here's how to open an order in MT5 in the OctaFX Trading App.
        1. Go to the Trade tab.
        2. Hit the + icon in the top right corner.
        3. Set the order parameters and press Sell by Market or Buy by Market.

      • What order types are available in MT5?

        There are two general order types: market and pending.
        • Market order is an order to open a position at the current market price.
        • Pending order is an order to open a position once the price reaches a certain predefined level.

        There are six types of pending orders.
        • Buy Limit is an order to buy an asset at a price lower than the current one. Traders usually open it in anticipation that the asset price will rise after achieving a certain support level.
        • Buy Stop is an order to buy an asset at a price higher than the current one. Traders usually open it in anticipation that the asset price will continue to rise further after breaking above a certain resistance level.
        • Buy Stop Limit is a joint work of Buy Stop and Buy Limit, which traders use in anticipation of the asset price decrease before it continues to rise. First, you set the alarm for a price higher than the current one and specify the Stop Limit price. When the first price is triggered, a Buy Limit order is placed automatically.
        • Sell Limit is an order to sell an asset at a price higher than the current one. Traders usually open it in anticipation that the asset price will decrease after achieving a certain resistance level.
        • Sell Stop is an order to sell an asset at a price lower than the current one. Traders usually open it in anticipation that the price will continue to decrease after breaking below a certain support level.
        • Sell Stop Limit is a joint work of Sell Stop and Sell Limit, which traders use in anticipation of the asset price increase before it continues to decline. First, you set the alarm for a price lower than the current one and specify the Stop Limit price. A Sell Limit order is placed automatically when the first price is triggered.

      • How do I set Stop Loss or Take Profit?

        1. Right-click on the position where you would like to set Stop Loss or Take Profit.
        2. Select Modify or delete.
        3. Set the desired parameters.

        Keep in mind that for a short position, you can set Stop Loss above and Take Profit below the current Ask price, while when modifying a long position, you should place the Stop Loss below and Take Profit above the current Bid price.

      • How do I close a position?

        1. Find the position you want to close in the Trade tab.
        2. Right-click on it and select Close position.
        3. If one-click trading is enabled, MT5 will close the position immediately at the current price. If not, a Position window will appear. Confirm the closure by pressing Close.

      • Why am I unable to open an order?

        • If you cannot open a New Order window and the New Order button on the toolbar is inactive, you have logged in with your investor or read-only password. Please log in with your trader password to trade.
        • Inactive Sell and Buy buttons in the New Order window indicate that you've entered the incorrect order volume. The minimum volume you can trade is 0.01 lot, and the step is 0.01 lot. To open an order, correct the volume.
        • A Not enough money message means that your free margin is not sufficient to open the order. To open an order, adjust its volume or deposit to your account to increase your free margin.
        • A Market is closed message means that you're trying to open a position outside the instrument's trading hours. Check the trading schedule on our website or in the symbol Specifications in MT5.

      • How can I check my trading history?

        You can view your order history in the History tab of the Toolbox.
        To open it, go to Toolbox > History. In case the Toolbox is hidden, go to View > Toolbox or press Ctrl+T on your keyboard.

        You can also customise your trading history by symbols, volumes, time, positions, and orders. To do this, right-click any empty space in the History tab.

      • How can I add EAs or custom indicators to MT5?

        • If you have downloaded an EA or an indicator, go to File > Open data folder > MQL5 and copy the .ex5 file into Experts or Indicators folder. Your EA or indicator will appear in the Navigator window.
        • You can also download EAs or indicators directly in MT5 via the Market tab.

      • How can I open a chart?

        • To open a chart, drag and drop a trading tool from Market Watch to the chart window.
        • You can also right-click on a symbol and select New chart.

      • How can I customise a chart?

        You can change periodicity, scale the charts and switch between chart types on the standard toolbar. If you want to change chart colours, add or remove Bid and Ask lines, Volumes or Grid, right-click the chart and select Properties.

      • How can I add an indicator to a chart?

        1. Find your indicator in the Navigator window and drop it to the chart.
        2. If required, modify the parameters in the pop-up window and press OK to apply the changes.

      • How can I launch an EA?

        1. Drag and drop your EA from the Navigator.
        2. If required, set the parameters and press OK to apply the changes.

      • What deposit bonus do you offer?

        You can claim 10%, 30%, or 50% bonus on each deposit. Bigger bonuses become available during holidays and other limited-time events.

      • How can I claim the bonus?

        There are two ways to claim a bonus. You can:

        • activate it manually in your profile after making a deposit
        • check the 'Apply further bonuses automatically' option in Settings.

        The first option is recommended as you can pick bonuses you are able to afford. Keep in mind that you need to have enough funds to sustain your bonuses before you complete them.

      • Does the bonus support my margin on OctaTrader/MT4/MT5?

        Yes, bonus funds are a part of your equity and free margin. Bonus supports your margin, but please note that you need to maintain your equity above the bonus amount, otherwise it will be cancelled.

      • Can I withdraw the bonus?

        You can withdraw the bonus after completing its trading volume requirement, which is calculated as follows: bonus amount/2 standard lots. If you claim 50% bonus on 100 USD deposit, the volume requirement will be 25 standard lots.

        Gold and Platinum status users need to trade less lots to withdraw bonuses.

      • Why am I unable to claim the bonus?

        You might not have enough funds to support the bonus. Please make sure your free margin exceeds the bonus amount.

      • How can I check how many lots I need to trade to complete a bonus?

        You can track the completion progress and the remaining volume for each bonus in your profile on the Your Deposit Bonuses page.

      • Can I claim a bonus before completing the previous one?

        Yes, you can. Volume calculation starts from the first claimed bonus and continues consecutively. After you complete the first bonus, the completion process for the next one will begin.

      • Where can I see my bonus(es) in OctaTrader, MT4, and MT5?

        The total amount is shown as Bonus funds in OctaTrader and Credit in MetaTrader 4 and MetaTrader 5 platforms until you meet the volume requirements.

      • Why was my OctaTrader/MT4/MT5 bonus cancelled?

        The bonus can be cancelled if:

        • your equity falls below the bonus amount
        • your personal funds fall below the bonus amount after a withdrawal or internal transfer
        • you cancelled the bonus in your profile.

        You can get in touch with our Customer Support to specify the reason.

      • How can I participate?

        Sign up or log in Profile on our site, choose the Contests section in the main menu, and then select Open Champion Demo Contest account in the drop-down list..

      • When does the next round start?

        You can find the start date of the next round at the top of the Champion Demo Contest page.

      • My contest account is disabled. Why couldn't I join the contest and start trading?

        You can log in to the MT4 trading platform using the contest login and password only after the round has begun. First, check if you’re trying to enter the right trading platform, as the Champion Demo Contest is only available on MT4. Then, check if the contest round is Active on the main page of your Profile.

        You can see the Not yet started, Active, or Finished statuses in your MT4 contest account section. You can log in to the MT4 trading platform and start trading when the contest account is marked as Active.

      • What is a trading platform? Which platform should I use for trading?

        You have to download and install the MT4 trading platform or use the browser version. Please, do not confuse it with the MT5 trading platform! This is a different platform and you will not be able to log in and use it to trade in the Champion Demo Contest.

      • Where can I find my contest rank?

        You can find your contest rank in the My Accounts list on the main page of your user priofile page.

        Note that your current rank will appear in the contest account row marked as Active. By clicking on the Rank link, you can see your personal contest page with detailed information (rank, trades, profit or loss, rank changes, achievements, and more).

      • Can I join the contest right away after signing up?

        You can’t join the ongoing contest round, however, you can join the next one. Find the start date of the next round at the top of the Champion Demo Contest page.

      • A round starts tomorrow. Why can’t I log into MT4 trading platform?

        You can log into the MT4 trading platform and start trading only when the round has already begun. Note that this happens according to the server time (EEST), not your local time.

      • What are the prizes?

        • First place—500 USD
        • Second place—300 USD
        • Third place—100 USD
        • Fourth place—60 USD
        • Fifth place—40 USD

      • What is the duration of each round?

        The contest round lasts four weeks.

      • When does the current round end?

        You can find the end date of the current round under the Current Round tab of the Champion Demo Contest page.

      • When does registration start, and how long does it last?

        Registration for each contest is announced prior to its start. Registration for the next round begins at the same time the current round starts. You cannot register to join the current round, just the next one. The registration period is four weeks.

      • Who can participate in the contest?

        During the registration period, anyone above legal age can register for the contest.

      • What is a contest profile picture? Why should I upload it?

        It’s an image for your personal contest page and round statistics. You can use any image you want or a photo of yourself. Please do not upload your ID or any other legal document.

      • I can’t enter my nickname in the registration form, what’s wrong?

        That nickname may already be taken—please choose another. Please choose another nickname. This issue can also occur because you’re not using Latin letters. Please change the input language to English and try to enter your nickname again.

      • What’s an initial deposit?

        It’s virtual money in your contest account that we provide. You don’t need to deposit any real funds to participate in the demo contest.

      • Can I withdraw money from my contest account?

        The funds in your contest account are virtual, so you can’t withdraw them.

      • Where can I download the MT4 platform?

        You can find the latest version of the MT4 platform on the Downloads page.

      • Should I download MT4, or can I use the browser version of this platform too?

        You can use the version you find convenient—desktop, mobile, and the browser version of MT4 platform.

      • What server should I use for the contest?

        You should use the OctaFX-Demo server.

      • How do I win?

        To win one of the prizes, you should have the highest balance when the contest round ends. Note that the gain percentage does not affect your ranking.

      • What trading techniques can I use?

        You can use most of the trading techniques but any kind of arbitrage trading or any other abuse of pricing and/or quotes will result in disqualification from the contest.

      • Are hedging or reverse trading strategies allowed?

        Yes, you can use these strategies.

      • Where can I see contest ratings and check the current round leaders?

        You can find the current round standings on the Champion Demo Contest page.

      • Where can I see previous rounds results?

        You can see previous rounds' winners and statistics in the archive.

      • Can I trade from my smartphone?

        Yes, you can use the MT4 mobile app. You can find it on our Downloads page.

      • Can I use my contest account in another rounds or contests?

        You can’t use your contest account for multiple contest rounds.You have to open a new Champion Demo Contest account for each round.

      • Can I participate in the contest if my OctaFX account is not verified?

        Yes, you can open a Champion Demo Contest account even if your OctaFX account is not verified.

      • What password should I use for trading on MT4?

        You should use your Trader password, not your Investor one.

      • How can I find contest stats for another contestant?

        If you know the contestant’s nickname, you can search for them under the Current Round tab on the Champion Demo Contest page.

      • How can I find the list of contestants?

        Just use the navigation at the bottom of the Current Leaders table on the Champion Demo Contest page.

      • Can I change my contest nickname?

        No, it remains the same during the contest.

      • Can I withdraw the prize if I win?

        Yes, you can. You are free to withdraw the prize or make more money from trading with it on your real account. If the prize funds are used for real trading, the withdrawal limit is 300% of the prize funds (including both the prize funds and profit). Note that to withdraw you need to be verified.

      • How quickly will I receive the prize money?

        Usually, it takes from a couple of days to a week. To get your prize, you’ll need to answer a couple of questions for site news and provide us with your real account information—tell us your real account number so we can transfer the money to it. The account must be verified and can be an OctaFX MT4 or OctaFX MT5 account.

      • What are the trading conditions of the contest?

        • number of assets is 74, including cryptocurrencies, energies, and indices
        • minimal volume is 0.01 lot
        • maximum is not limited
        • initial deposit is 1,000 USD
        • leverage is 1:500.

      • How can I deposit my account?

        To make a deposit, log into your Profile, choose your primary account at the top of the page, and click New Deposit. Then, select the payment option you prefer, specify the deposit amount, and click Continue. Fill in additional information if required and confirm the deposit.All deposit methods available in your region are listed on the New Deposit page.

      • When will the deposited funds be credited to my balance?

        In the case of bank transfers, all requests are processed within 1–3 hours during the working time of our Financial Department. The process is instant if you deposit via Skrill, Neteller, Perfect Money, Visa, Mastercard, or crypto.

      • How do USD/EUR exchange rates vary depending on the deposit method?

        If your deposit currency differs from USD, the processing bank will convert the currencies at their internal exchange rate when you deposit with Visa or Mastercard. Also, note that the bank may also charge additional transaction fees.If you deposit via an instant payment provider like Skrill, Neteller, or Perfect Money. However, if the deposit account currency is not USD, the payment provider will convert the funds to dollars using their internal exchange rate and may charge additional fees.On our side, we do everything to provide our clients with the best rates for financial operations. We also don't charge any commissions and cover the deposit and withdrawal fees applied by payment systems.

      • Are my funds safe? Are your accounts segregated?

        Per international regulations, we use segregated accounts to separate clients' funds from the company's balance sheets. This keeps your funds secure and untouched.

      • I have submitted a withdrawal request. When will I receive the funds?

        We usually process all requests within 1–3 hours. You will receive an email notification as soon as your request is processed.

      • Do you charge any fees for deposits and withdrawals?

        We do not charge our clients any fees. Moreover, we also cover the deposit and withdrawal fees that third parties (like Skrill, Neteller, and others) may apply. However, please be aware that some payment systems may introduce additional fees to operations on their platform, so look closely at third-parties customer agreements and other policies.

      • What is the maximum amount of deposits?

        The deposit amount is unlimited, and the withdrawal amount should not exceed your free margin.

      • How frequently can I make deposits or withdrawals?

        We do not limit the number of deposit and withdrawal requests. However, to avoid unnecessary delays in processing, we advise depositing (or withdrawing) the funds in one request and not splitting them.

      • Can I submit a withdrawal request if I have open orders?

        You can submit a withdrawal request if you have open orders, trades, or positions. Please note that the free margin has to exceed the withdrawal amount you requested. If you have insufficient funds, the request won't be processed.

      • Which currencies can I use to deposit my account?

        You can deposit any currency to our USD account to be converted per the official exchange rate at the moment of transaction. Note that you cannot change the account currency, but, if needed, you can always open a new account in USD. We don't charge any commission for deposits or withdrawals and keep our conversion rates among the best in the industry.

      • Where can I review my deposit and withdrawal history?

        You can find links to the pages with all previous deposits, withdrawals, and transfers on your Profile page on the right, in the Operation history section.

      • How can I withdraw my funds?

        Please sign in to your Profile and press Withdraw on the right-hand menu. Verify your account using our Verification flow if you still need to do it. If you are already verified, choose your account and enter the amount you wish to withdraw. Then, fill in your OctaFX PIN and the required information in other fields. Press Request, recheck the data you've provided, and then press Confirm if the data is correct. Note that your free margin must exceed the withdrawal amount. Otherwise, our Financial Department will not be able to process your request.

      • My withdrawal request status is 'pending'. What does that mean?

        If your withdrawal request status says 'pending', it means it's in the queue for processing. We will notify you as soon as our Financial Department approves it.

      • Why was my withdrawal request rejected?

        There are two possibilities: some of the data you entered may have contained an error, or there may not have been enough free margin to process your withdrawal.You can check the exact reason for the rejection in the recent email notification we sent, fix the issue, and retry the withdrawal.

      • Can I cancel a withdrawal request?

        Yes, you can cancel a withdrawal request on the Withdrawals history page.

      • I have not received the funds, even though my withdrawal has been processed. What should I do?

        If you don't receive your funds for more than 24 hours, get in touch with our Customer Support.Usually withdrawal takes much less, but please note that if you withdraw using the Local Banks method, it might take us up to 24 hours to reach your bank.

      • Can I transfer funds between my real accounts?

        Yes, you can create an internal transfer request on your Profile page.

        1. Choose the Internal transfer option on the right-hand menu.
        2. Select the accounts to and from which you would like to transfer the funds.
        3. Enter the amount into the 'Amount from' field.
        4. Enter your OctaFX PIN (you can find it in your welcome email or reset it to get a new one).
        5. Press theRequest button and confirm your request.

      • Are internal transfers instant?

        Internal transfers are processed automatically and instantly unless they require manual processing by the Financial Department for security reasons. In that case, they will process your request within 1–3 hours.

      • Do you charge any fees for internal transfers?

        No fees apply to internal transfers.

      • Can I apply a deposit bonus to an internal transfer?

        No, deposit bonuses can only be applied to deposits.

      • Who is an IB?

        IB stands for 'Introducing broker', a person or a company that refers clients to a broker and receives commission for their trading activity.

      • How can I open a partner account?

      • What IB commission do you offer?

        We pay up to 12 USD per lot. IB commission payed depends on the number of active clients you have.

      • What does 'Active client' mean?

        Active client' is an account with cumulative personal funds greater than or equal to 100 USD and with at least five valid orders closed within the last 30 days.

      • What is a 'Valid order' in the IB program?

        IB commission is paid for valid orders only. A valid order is a trade that meets the following conditions:

        • The trade lasted for 180 or more seconds.
        • The difference between the open price and close price of the order is greater than or equal to 30 points (pips in 4-digit precision terms).
        • The order was not opened or closed by means of partial close and/or multiple close by.

      • How often is commission credited to partner accounts?

        IB commission is credited to partner accounts daily.

      • Where can I get promo materials?

        You can request promo materials at [emailprotected]

      • How can I attract clients?

        You can promote your referral link and referral code on Forex-related websites and forums, social media platforms, or even your own website.

      • What is a trading signal?

        A trading signal is a sign for a trader to open a buy or sell order. It is usually based on technical indicators and often combined with fundamental analysis.

      • What is Autochartist?

        Autochartist is a robust market scanning tool offering technical analysis across multiple asset classes. With over a thousand trading signals a month, novice and professional traders can get significant time-saving benefits by having Autochartist continuously scan the market for fresh, high-quality trading opportunities.

      • How does Autochartist work?

        Autochartist scans the market 24/5 searching for the following patterns:

        • Triangles
        • Channels and Rectangles
        • Wedges
        • Head and Shoulders.

        At the beginning of each trading session, Autochartist compiles an email report with predictions for the most popular trading instruments.

      • What is Market Report?

        Market Report is a price prediction based on technical analysis delivered to your inbox up to three times a day. It allows you to adjust your trading strategy at the beginning of each trading session, depending on where the market is expected to go.

      • How often do you send out the reports?

        Autochartist reports are sent out three times a day at the beginning of each trading session:

        • Asian session report goes out at 12 AM (EET)
        • European session report is sent at 8 AM (EET)
        • American session report—at 1 PM (EET).

      • How can Autochartist report benefit my trading?

        Autochartist Market Reports is a convenient way to identify trading opportunities effortlessly—all you need to do is check your email and decide which instruments you will trade today. Moreover, it offers time-saving benefits in analysing the market. Autochartist is based on known and trusted technical analysis theories and is up to 80% correct, thus allowing you to boost your profit potential and avoid missing out on trading opportunities.

      • What are prize lots? How are they calculated?

        Prize lots are rewards you receive for trading. You can exchange them for gifts from our Trade and Win collection.
        Prize lots are calculated as follows: 1 traded lot = 1 prize lot.
        OctaFX Status Program participants receive more prize lots for trading:

        • Silver status: 1 traded lot = 1.25 prize lot
        • Gold status: 1 traded lot = 1.5 prize lot
        • Platinum status: 1 traded lot = 2 prize lots

        Prize lots are calculated for closed orders only.

      • Should I trade profitably to receive prize lots?

        Prize lots are credited for both profitable and losing orders.

      • Where can I check my prize lots, and what can I exchange them for?

        You can check your prize lots and available gifts in

        • the Prize lots section in your profile on the OctaFX site
        • in the Trade and Win section in the OctaFX Trading App.

        Please note that it may take up to 10 minutes for newly earned prize lots to get credited.

      • Why don't I receive prize lots even though I'm trading?

        You might have traded less than one full lot, or your orders might still be open. Please note that prize lots are credited only for closed orders, and it may take up to 10 minutes for them to get credited.

      • When will my prize lots expire?

        There is no expiration date for prize lots.

      • Can I withdraw prize lots or add them to my balance?

        You can only use prize lots to exchange them for gifts from the Trade and Win collection.

      • Do prize lots affect my deposit bonus lots?

        Prize lots don't affect your deposit bonus lots in any way.

      • What address should I use for delivery? Can it be different from the one on my account profile?

        You can use your current address that you wish prizes should be delivered to. It can be your home or office address.

      • Are gifts delivered for free?

        Yes, OctaFX covers all the delivery costs.

      • Can I change my order?

        Unfortunately, you cannot change your order since it's been made. Please, address our Customer Support.

      • Can I order the same gift twice?

        You cannot order the same gift twice, however you can collect prize lots and order another gift of your choice.

      • How long does it take for my gift to arrive?

        It usually takes from 1 to 3 weeks for gift to arrive. You can also track your order status in "Order history" tab in Trade&Win shop.

      • It's been more than 2 weeks since I ordered the gift. Where is it?

        Please, use tracking code to track your order. It's available in Personal area. Go to Trade&Win shop and click "Order history" to see tracking codes and order statuses.

      • Can I track my order?

        Yes. Tracking is available in Personal area. Go to Trade&Win shop and click "Order history" to see tracking codes and order statuses.

      • Can I order gifts free of charge?

        Sure, all orders in Trade&Win promo are made free of charge.

      • Can I share photos of my gift?

        You can share the photos of your gift across all SMM channels using #TradeAndWin hashtag. If your photo is the best we will grant you 25 prize lots as a bonus.

      • How to participate in #TradeAndWin 25 lots raffle?

        Share the photos of your gift using #TradeAndWin hashtag. If your photo is the best we will grant you 25 prize lots as a bonus.

      • I ordered a gift and it looks different. Why?

        Please mind that images used in marketing materials are not necessarily representative of actual gifts. Actual gifts may vary.

      • How can I join Trade & Win program?

        Just trade on any of your real accounts and start receiving prize lots for every closed order. You are only eligible to take part in this promotion if you are a resident of Indonesia, Malaysia,Thailand, Pakistan and India.

      • What countries are eligible to take part in this promotion?

        The Promotion is open to OctaFX customers in Malaysia, Indonesia, Thailand, Pakistan and India aged 18 or over at the time of entry.

      • Does the scope of gifts in Trade & Win depend on my status?

        Yes, it does:Silver status holders can additionally claim AirPods and Apple Watch.Gold status holders can additionally claim MacBook Air and iPhone XR, as well as the Silver status gifts.Platinum status holders can claim MacBook Pro and iPad Pro, as well as the Gold and Silver status gifts.

      • How does a faster accumulation of prize lots in Trade and Win work?

        You get more prize lots for trading one lot depending on your status:Silver—1.25 prize lots for one lot tradedGold—1.5 prize lots for one lot tradedPlatinum—2 prize lots for one lot traded.

      • How do I choose a Master Trader to copy?

        Examine the Master Trader’s stats first: risk score, gain, profit and loss, number of copiers, commission, order history, and other statistical data that can help you make an informed decision. Please top up your account to start copying.

      • How can I copy from a Master Trader?

        When you subscribe to a Master Trader and press Set up copying, specify the copying proportion and decide whether to add support funds. When you press Start copying, the funds are credited from your Wallet, and the copying starts. You can subscribe to an unlimited number of Master Traders simultaneously.

      • Do you charge any commission for copying?

        As a broker, we do not charge commissions. You only pay the Master Trader’s commission, which is specified individually on the Master's Rating page.

      • How do I stop copying a Master Trader?

        You can unsubscribe from the Master Trader and stop copying the orders at any moment. When you unsubscribe, all funds invested with the Master Trader and your profit from copying are credited to your Wallet.

      • How can I withdraw my profit?

        You can withdraw funds from your Wallet. To transfer your investments and profit there, end your subscription to the Master Trader. Please note that you won’t receive the full amount of your initial investment back if you complete your subscription to the Master Trader with a loss. The amount of loss will be subtracted from your initial investment.

      • Can I stop copying a Master Trader?

        You can unsubscribe from a Master Trader and stop copying their trades at any moment. When you unsubscribe, all funds invested with the Master Trader and your profit from copying will be returned to your Wallet. Before unsubscribing, please make sure all current trades are closed.

      • How can I become a Master Trader?

        Any OctaFX client with an MT4 account can become a Master Trader. Just go to your Master Areaand set up your Master Account.

      • How do I adjust the amount of the commission I charge my Copiers?

        If you have already created a Master Trader Account, you can visit the Master Area to edit your settings, adjust commission, or alter the description of your strategy. If you have not already created a Master Trader Account, you can input your settings as you create the account. The new commission will only be charged to Copiers who subscribe to you after the adjustment. The commission amount will remain unchanged for Copiers who currently subscribe to you.

      • When do I get the commission from my Copiers?

        This depends on the type of your commission.
        Fixed per One Lot is on Saturdays at 5:00 a.m every week. (EET)
        Revenue Share is on Sundays at 6:00 p.m. (EET) every week.

      • When is the commission charged to my Copiers?

        The commission is charged the moment you open an order.

      • How do I receive the commission?

        We transfer the commission to your Wallet. Afterwards, you can add the commission to your trading accounts or withdraw it from your Wallet.

      • Why should I enrol in the status program?

        Our status program allows you to enjoy extra benefits based on your balance. You can find the list of all the benefits on the User Statuses page via your Profile.

      • Which benefits can I receive from each status?

        Bronze:

        • 24/7 Customer Support
        • commission-free deposits and withdrawals
        • commission-free trading
        • a maximum of up to 200 orders via MT4.

        Silver:

        • all of the benefits from the Bronze status
        • trading signals from Autochartist
        • premium gifts from Trade and Win, like AirPods and Apple Watch
        • faster accumulation of prize lots (1.25 prize lots for one lot traded).

        Gold:

        • all of the benefits from the Bronze and Silver statuses
        • faster withdrawals and deposits
        • lowered spreads on all instruments of the Forex Extended group
        • premium gifts from Trade and Win, like MacBook Air and iPhone XR
        • special terms for completing deposit bonuses—the number of lots to trade equals the bonus amount divided by 2.5
        • faster accumulation of prize lots (1.5 prize lots for one lot traded)
        • a maximum of up to 500 orders via MT4.

        Platinum:

        • all of the benefits from Bronze, Silver, and Gold statuses
        • lowered spreads on Forex Majors, Forex Extended, and metals
        • trading prompts from our experts
        • personal manager
        • VIP events
        • premium gifts from Trade and Win, like MacBook Pro and iPad Pro
        • special terms for completing deposit bonuses. For instance, the number of lots to trade equals the bonus amount divided by 3
        • faster accumulation of prize lots (2 prize lots for one lot traded)
        • a maximum of up to 2,000 orders via MT4.

      • How do I reach a higher status?

        We upgrade your status automatically once your overall balance reaches one of these thresholds:

        • for Bronze—5 USD
        • for Silver—1,000 USD
        • for Gold—2,500 USD
        • for Platinum—10,000 USD.

      • Do I need to pay to enrol in the status program?

        No, it’s free.

      • How long will it take for my user status to change after depositing a certain amount?

        Once your balance reaches one of the status thresholds, we will activate your new status immediately.

      • Does the status program allow me to make instant deposits and withdrawals?

        Many factors determine the speed of transfers, like your choice of payment method, service, or bank. However, Gold and Platinum status holders will receive faster request processing than those with another status.

      • What instruments are in the Forex extended group?

        AUDCAD, AUDCHF, AUDJPY, AUDNZDCADCHF, CADJPYCHFJPYEURAUD, EURCAD, EURCHF, EURGBP, EURJPY, EURNZDGBPAUD, GBPCAD, GBPCHF, GBPJPY, GBPNZDNZDCAD, NZDCHF, NZDJPYIf you hold Gold or Platinum status, you can benefit from a spread reduction by 0.3+ pips for all pairs of this group.

        In MetaTrader 5, the spread for all instruments in the Forex Extended group is reduced by 0.3 pips. In MetaTrader 4, the Forex Extended group is split into two: Forex Extended1 and Forex Extended2. The spread is reduced by 0.3 pips for the instruments in Forex Extended1 and by 0.6 pips for the instruments in Forex Extended2.

      • Will I lose my status if my overall balance drops below a certain threshold?

        That depends on your status, the amount your balance drops, and whether your balance was impacted by trading or withdrawing.Bronze cannot be downgraded.Silver can be downgraded to Bronze:

        • instantly if your balance falls below 800 USD after withdrawal or internal transfer
        • in 30 days if your balance falls below 800 USD as a result of your trading activity.

        Gold can be downgraded to Silver or even Bronze:

        • instantly if your balance falls below 2,000 USD after withdrawal or internal transfer
        • in 30 days if your balance falls below 2,000 USD as a result of your trading activity.

        Platinum can be downgraded to Gold or even a lower status:

        • instantly if your balance falls below 10,000 USD after withdrawal or internal transfer
        • in 30 days if your balance falls below 10,000 USD due to your trading activity.

      • Does the scope of gifts in Trade and Win depend on my status?

        Yes, it does:Silver status holders can additionally claim AirPods and Apple Watch.Gold status holders can additionally claim MacBook Air and iPhone XR, as well as the Silver status gifts.Platinum status holders can claim MacBook Pro and iPad Pro, as well as the Gold and Silver status gifts.

      • What are the VIP events?

        These are meetups we conduct behind closed doors to connect traders of your calibre and deliver networking opportunities. Transfer services and other expenses are on us.

      • How does a faster accumulation of prize lots in Trade & Win work?

        You get more prize lots for trading one lot depending on your status:Silver—1.25 prize lots for one lot tradedGold—1.5 prize lots for one lot tradedPlatinum—2 prize lots for one lot traded.

      • How does the spread reduction work?

        Depending on your user status and the instruments you are trading, you might notice a reduction between the buy and sell prices. In particular:

        • Gold status reduces the spread on all pairs of the Forex Extended group by 0.3 to 0.6 pips
        • Platinum status also lowers the spread on Majors by 0.1 pips and on metals by 0.3 pips.
    Deposit and withdrawal - FAQ | OctaFX (2024)
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