CRAIG: Government-run Tim Hortons losses worse than expected (2024)

Author of the article:

Colin Craig

Published Sep 24, 20213 minute read

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CRAIG: Government-run Tim Hortons losses worse than expected (1)

New data obtained by SecondStreet.org shows a government-run Tim Hortons in Ontario has racked up $1.7 million in losses.

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Yes, you read that right. A government hospital in Ontario is running a Tim Hortons and has lost a large sum of money running one of Canada’s most successful fast-food chains. Fortunately, there’s a lesson to be learned right across the country from this debacle as many other hospitals have lost money through their cafeterias and restaurants.

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Patients should care about this issue as hospital restaurant and cafeteria losses ultimately mean fewer dollars available for health services for patients. (Note: This column examines food that hospitals sell to the public, not food that is provided free of charge to patients.)

Back in 2012, Postmedia reported that the Windsor Regional Hospital (Ontario) had lost a whopping $265,000 running its own Tim Hortons franchise.

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That news story served as inspiration for SecondStreet.org’s 2020 investigation into losses at hospital restaurants and cafeterias nationwide. We identified more than $12 million in losses over a two-year period; including $74,775 at a government-run Tim Hortons at Windsor’s Hospital.

After the report came out, David Musyj, the CEO of Windsor’s hospital, wrote to the Toronto Sun and criticized the research. In his mind, the fact that one of his Tim Hortons franchises lost money wasn’t important as the other one it operated – located 4 km away – turned a slightly larger profit.

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But if you had two Tim Hortons franchises – a profitable one and one that lost money – wouldn’t you shut down the latter so that you ended up with higher overall profits? It’s probably safe to assume that most people would say “yes.”

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Regardless, new data from the Windsor Regional Hospital shows the Tim Hortons at its “MET Campus” lost almost $1.7 million from 2010-11 to 2018-19. A second Tim Hortons, at the hospital’s “Ouellette Campus,” has earned a profit since it opened in 2015-16. But if we combine the financials from the two Tim Hortons, as Musyj argues you should, they’ve lost money over the last four years for which data was provided.

Oddly enough, the financials for the hospital’s two Tim Hortons do not even appear to include rent and utility costs. The hospital informed SecondStreet.org: “Windsor Regional Hospital does not assign these costs to departments in the Hospital.”

One reason for the red ink appears to be labour costs. In 2012, media reported that unionized staff that served coffee at the facility were paid about $26 per hour (including benefits). Minimum wage at the time was $10. Now, however, the hospital maintains wage information is confidential. Oddly enough, other health bodies have had no problem releasing similar information.

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There are a couple of takeaways for hospitals across Canada in all this.

First, just like the bill from a leaky faucet adds up over time, so too do losses at hospital cafeterias – whether we’re talking in Windsor or other parts of the country.

Second, a solution to this problem can actually be found in Musyj’s letter to the editor. He notes that his hospital was able to earn some revenue by renting out some other space to businesses that sell food. Hospitals could shut down their money-losing restaurant operations and rent the space out to those who have expertise in this area.

Alternatively, we can all revisit this problem again in the future. It’s probably safe to assume patients would prefer the former.

Colin Craig is the President of SecondStreet.org. You can follow him on Twitter (@colincraig1) or email him at colin@secondstreet.org

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    CRAIG: Government-run Tim Hortons losses worse than expected (2024)

    FAQs

    Is Tim Hortons in financial trouble? ›

    Tim Hortons has so far remained resilient, with comparable sales surpassing expectations and growing 6.8 per cent overall in the third quarter, while growth in Canada alone reaching 8.1 per cent.

    Why did Tim Hortons struggles in the United States? ›

    With a recent, unexpected drop in sales at the end of 2019, the once-popular coffee shop appears to be headed into a slow and unfortunate decline. Tim Hortons has tried to expand in the US many times but failed due to extreme completion from Starbucks, Dunkin Donuts, and other 53,000 local coffee shops.

    Who bought Tim Hortons coffee? ›

    Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996. On August 26, 2014, Burger King agreed to merge with Tim Hortons for US$11.4 billion. The two chains became subsidiaries of Toronto-based holding company Restaurant Brands International on December 15, 2014.

    Is Tim Hortons profitable? ›

    "Tim Hortons franchisees operate one of the most profitable and loved restaurant concepts in Canada and in Quebec," the company said in an emailed statement.

    Is Tim Hortons owned by Wendy's? ›

    1976 - The Timbit is launched. 2006 - Wendy's spins Tim Hortons off as its own separate company again, and is listed on the TSX. 2014 - Burger King acquires Tim Hortons for $12.5B, funded by 3G Capital, which owns 71% of Burger King. The new parent company is called Restaurant Brands International (RBI).

    What company owns Tim Hortons now? ›

    Why are people protesting Tim Hortons? ›

    TORONTO -- Protesters angered by some Ontario Tim Hortons franchisees who slashed workers' benefits and breaks after the province raised its minimum wage plan to spread their rallies to other areas of the country.

    Why was Tim Hortons sued? ›

    Former Tim Hortons baker Samir Latifi claimed that so called “no-poach” clauses in licence agreements barred Tim Hortons franchise owners from hiring or seeking to hire each other's employees, suppressing workers' wages.

    Why did Tim Hortons close in Minnesota? ›

    A 2017 lawsuit filed by Tim Horton's had accused Tim-Minn of not paying required franchise payments. A company representative emailed us the following when we requested further information: “We are disappointed the franchisee made the decision to close these restaurants without our approval.

    Does Tim Hortons directly support Israel? ›

    Tim Hortons is the sister company of Burger King, which supports IDF by providing free food and drinks to Israeli militants.

    Who is the wife of Tim Hortons? ›

    Tims franchisee Ron Joyce later becomes sole owner of the chain, when he buys out the stake in the business held by Lori Horton, Tim Horton's wife, for $1 million and a Cadillac Eldorado. Lori Horton later lost a court challenge disputing the sale. 1976: Tims debuts bite-sized doughnuts it dubs Timbits.

    What coffee does McDonald's use? ›

    We're serious about our coffee. That's why every freshly-ground McCafé® coffee we serve uses 100% responsibly-sourced Arabica beans grown on Rainforest Alliance Certified™ farms.

    How much does CEO of Tim Hortons make? ›

    Patrick Doyle of Restaurant Brands International Inc., the CCPA report said. Doyle, whose company owns Tim Hortons, Burger King and Popeyes, made $151.8 million in 2022, the report said. His pay came exclusively in the form of share-based and option-based awards.

    What does Tim Hortons sell the most? ›

    Tops at Tims in 2023: Apple Fritter unseats the Boston Cream as the top donut, Sausage Farmer's Wrap was the #1 breakfast – what were some of Canada's other Tim Hortons favourites this year? (CNW Group/Tim Hortons Advertising and Promo Fund (Canada) Inc.)

    What is the Tim Hortons location scandal? ›

    The Tim Hortons app asked for permission to access the mobile device's geolocation functions, but misled many users to believe information would only be accessed when the app was in use. In reality, the app tracked users as long as the device was on, continually collecting their location data.

    What happened to Tim Hortons The Downfall of Canada's brand? ›

    In a 2018 survey, the once iconic Canadian brand fell from 4th “most admired” to 50th. In June of 2022, the company was investigated by Canadian federal authorities for illegal tracking of customer data through their app. Tim Hortons can only scrape by on the reputation of their past for so long.

    What is Tim Hortons reputation? ›

    Updated June 17, 2022 ·4 min read. A new survey has found that Tim Hortons is the most trusted brand in Canada. ( Getty Images) (Robert Way via Getty Images) Canadians love their coffee and doughnuts – so much so that they have dubbed Tim Hortons the most trusted brand in the country.

    How much to franchise Tim Hortons? ›

    Tim Horton's Franchise Fee

    The minimum you would expect to invest in a Tim Hortons franchise is $298,650. $1,394,000 is the maximum that someone opening a location should expect to invest. New franchisees can expect to pay a $25,000 franchise fee for the rights to open their own Tim Hortons Franchise.

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