Go to your Trips page to find important information, such as the address, your Host’s contact information, and your billing receipt. Check-in information is usually available 3 days before the reservation begins.
Contact information and whether either one of you will be without phone or internet access during the trip
Any other questions you might have
If check-in or checkout times aren’t specified in the listing description, then the default check-in time is 3:00pm and checkout is 11:00am (local time), unless otherwise noted by the Host.
On arrival
In-person key exchanges
Some Hosts may want to greet you in person to give you the keys or the entry code to their place. If so, look up travel advisories so you can allow extra time to meet up in the event of things like flight delays, bad weather, or road closures.
Having a neighbour, co-Host, or doorperson meet guests
Our Rebooking and Refund Policy states that guests need to have reasonable access to the place they booked. If you don’t, contact Airbnb within 24 hours of discovering the issue.
Hello!We hope you are all set to check in on (date) and are looking forward to your stay with us at (name of place). You can check in at (check-in time), so you are welcome to arrive any time after if you like. Your door access code is (access code).
When contacting the host, describe the issue, provide photos (if you can) and let them know how you'd like to resolve the issue. If the host doesn't reply within one hour, then get Airbnb involved. Airbnb customer service should be able to provide a quick resolution to the problem.
It can include violating its payment terms, policies or standards or applicable laws, regulations or third-party rights. Airbnb may also cut you loose to protect the personal safety or property of Airbnb, its members or third parties.
Airbnb's quick replies feature lets you set up templates and reuse your answers to frequently asked questions. This can make inbox management more efficient and help you provide an excellent guest experience.
The biggest problems Airbnb Hosts deal with? The most common problems vacation rental hosts deal with are regulations, local laws, parties, excessive turnovers, unmanageable guests, not knowing your market and finding better guests. Top 9 Problems Vacation rental Hosts should avoid!
Airbnb hosts may not:Decline a booking based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status. Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
You can send them a message or pop open the Airbnb app and call them. If you're wondering about check-in details and instructions, you'll find them 48 hours before the check-in date on your reservation's itinerary page. If all communications failed and you can't contact your Host, contact us.
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