How-to
•
Guest
Contacting Hosts is as simple as sending them a quick message on Airbnb to let them know you’re interested in their place or experience.
For your safety and privacy, guests and Hosts only receive each other's phone numbers after a reservation is confirmed. Learn more about why it’s good to keep communication and transactions on Airbnb.
Before a reservation
You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won’t be able to send a message unless you have dates selected).
After your trip or experience is confirmed
If you have an accepted reservation or confirmed experience, you can reach the Host by going to Trips, finding the reservation and contacting the Host from there.
After your trip or experience is completed
Need to follow up with a Host post-trip? You can send a message to your Host via your inbox.
If you have any payment issues that you need to resolve, you can do so in the Resolution Centre.
Note: You can send 25 messages per day or 10 messages per hour. Only you, and not your additional guests, can message Hosts through your message thread.
Did this article help?
Related articles
Guest
If your Host is not responding
Once you have a confirmed reservation, you’ll find the host’s email and phone number in the message thread for your trip.
Guest
When to message your Host
You can make a reservation without contacting the Host beforehand, but it’s a good idea to message the Host if you have questions.
Guest
Paying and communicating through Airbnb
Paying and communicating through Airbnb helps ensure that you're protected under all of our Host and guest safeguards.
