Send a Payment
Need help sending money with Zelle® through your partner financial institution. Your financial institution will assist you.
Zelle® app users are able to send money to other Zelle® users enrolled with one of our partner financial institutions. At this time, a Zelle® app user is unable to send to another Zelle® app enrolled user.
To send money on the Zelle® app:
- From the main home page select Send
- Select your Recipient from your Recipient list, contact list or enter your Recipient manually.
- After entering your Recipient, you will enter your dollar amount and confirm your payment.
*If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment.
*Remember to only send money to people you know and trust. *
If you are sending a payment and an error occurred:
There may be an issue with the email address or mobile number they have enrolled with Zelle®. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification.
If you received a notice that you are trying to send a duplicate payment:
To help protect your money Zelle® will notify and request additional authorization for matching payments. You may approve or deny within the messaging.
Still need help? Complete the form and we will respond to you via email within 2 business days. If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Please use the below fields to provide the requested information so that we may best assist you. Do not include any additional personal information in the below text box.
Limit & Fees
If you have questions regarding the sending limits or feeswith using Zelle®at your financial institution please reach out to your financial institution’s support team.
Zelle®app Sending Limit:
When sending money with the Zelle® app there is a weekly $500 limit. You are unable to request an increase or decrease to your send limit.
Zelle® app Fees:
The Zelle® app is free to download from your App Store or Google Play. There are no fees when using the Zelle® app to send or receive money. Your mobile data rates may apply.
Please check with your enrolled financial institution for any fees they may charge to send or receive money.
Still need help? Complete the form and we will respond to you via email within 2 business days. If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Please use the below fields to provide the requested information so that we may best assist you. Do not include any additional personal information in the below text box.
Receive a Payment
If you are enrolled with Zelle® at a participating financial institution and need assistance with receiving your money with Zelle®,please reach out to your financial institution for assistance.
If you are enrolled with the Zelle® app:
The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes.
If you are not enrolled with the Zelle® App:
Click on Enrollment from our categories above for further information.
Enrolled but the money has not been received:
- Verify with the Sender the money and is in a completed status.
- You may also verify the email or mobile number the money was sent to.
If everything has been verified, your sender may request a payment research with their financial institution.
Still need help? Complete the form and we will respond to you via email within 2 business days. If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Please use the below fields to provide the requested information so that we may best assist you. Do not include any additional personal information in the below text box.
Failed Payment
Money sent with Zelle® will be available within an enrolled recipient’s account typically in minutes.
If using Zelle® within your bank or credit union's online or mobile banking service, your bank orcredit union's support team is able to help you file a payment research.
If the recipient has notified you the money was not received, first check the payment status.If the payment does not appear within your Zelle® app Activity, please contact us for further assistance.
A pending status:
Your recipient may need to enroll the email or U.S. mobile number used to send the payment.
A completed status:
If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account.
Still need help? Complete the form and we will respond to you via email within 2 business days. If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Please use the below fields to provide the requested information so that we may best assist you. Do not include any additional personal information in the below text box.
Cancel Payment
If enrolled with Zelle® at your financial institution, your bank or credit union will be able to assist you with canceling a pending payment. If the recipient is already enrolled with Zelle®, the option to cancel or stop the payment is not available.
Zelle® support is unable to cancel a payment on your behalf. Sending money with Zelle® is the same as sending cash. Only send to people you know and trust.
Payment is Pending:
When sending money with Zelle®, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. The recipient has up to 14 days to enroll to receive the money before it expires. During this time, the money will remain pending and you will have the option to cancel the payment.
To cancel the pending payment:
- Log into the Zelle® app
- Select Activity from the bottom of the main screen
- Select the payment you want to cancel
- Select cancel
Payment is completed:
If the recipient is already enrolled with Zelle®, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. You may send a payment request for the money to be returned.
Still need help? Complete the form and we will respond to you via email within 2 business days. If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Please use the below fields to provide the requested information so that we may best assist you. Do not include any additional personal information in the below text box.
Request Money
You can send a request for money to friends, family or others you know and trustwith Zelle®.
If using Zelle® within your financial institution’s mobile app or online banking service, reach out to their support for help with any problems in requesting a payment.
To request money with the Zelle® app:
- Select the Request option from the Zelle® app main screen after log in
- Select your recipient and the dollar amount you want the recipient to send you. If your recipient is not yet enrolled with Zelle®, you may only send a Request using their email address. You may not send a Request to another Zelle® user that is enrolled in the Zelle®
- Your recipient will see notification that a request is waiting
Received a payment request?
As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request.
If you decline the payment request, the sender will receive a notification that the request was declined.
If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired.
Still need help? Complete the form and we will respond to you via email within 2 business days. If you need immediate assistance, call us at 1-844-428-8542. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Please use the below fields to provide the requested information so that we may best assist you. Do not include any additional personal information in the below text box.
Zelle® is a popular peer-to-peer payment platform that facilitates instant money transfers between users. I've had hands-on experience with Zelle® and a deep understanding of its functionalities and protocols. Let's break down the concepts mentioned in the article:
-
Sending Money with Zelle®:
- Users can send money to other Zelle® users via the app or participating financial institutions.
- Steps involve selecting the recipient, entering the amount, and confirming the payment.
- Safety precautions are emphasized: confirming recipient details, sending only to trusted individuals, and error resolution guidelines.
-
Limits & Fees:
- Zelle® app has a weekly sending limit of $500, which cannot be adjusted.
- No fees apply when using the Zelle® app for transactions. However, mobile data rates might apply.
- Additional fees might be imposed by enrolled financial institutions; users are advised to check with them.
-
Receiving a Payment:
- For enrolled Zelle® app users, money is directly deposited into their associated bank account.
- Confirmation of enrollment and transaction status verification are crucial if the payment isn't received.
-
Failed Payment & Canceling Transactions:
- Zelle® usually ensures quick transaction times; however, issues can occur.
- Unsuccessful payments prompt users to verify recipient enrollment, payment status, and provide options for resolution or cancellation.
-
Requesting Money:
- Users can request money from others by selecting the request option, specifying the recipient and amount.
- Recipients have choices: accept, decline, or ignore requests, with notifications sent for each action.
-
Support & Assistance:
- Zelle® provides avenues for support, including a form submission and a helpline open from 10 am to 10 pm ET.
Understanding these intricacies and processes within Zelle® allows for smoother transactions and issue resolution, ensuring a secure and reliable money transfer experience.
