Can we answer your question here and now?
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Find out more about Premium Bonds prizes and how they are paid.
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Reaching the end of your fixed term? Find out what to do with Bonds or certificates that are maturing.
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How to resolve the most common login problems, and how to reset your details.
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How to save with our online and phone service and how to get registered.
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Let us know if you need extra support with your account, so we can help in a way that suits you.
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You can change your address online, by phone or by post. Changing your name is easy too, just send us a letter with your signature.
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We're here to help with any questions you have about managing someone's account if they die.
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Follow our tips for keeping all of your details safe and secure online.
To open a new account or for questions about your existing account
Have your details to hand
To manage your accounts or personal details, you'll need to be registered for our online and phone service. Please have your NS&I number and password to hand.
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Calling from the UK
Call us free on 08085 007 007.
Our virtual assistant can help you with general queries 24/7.
If you need to chat to one of our team, we’re available:
8am to 8pm Monday to Friday
8am to 6pm Saturday and Sunday(Closed on bank holidays)
Calling from outside the UK
You can use our dedicated number:
+44 1772 329880.
Charges will be at the rate of your international phone provider.
Do you use Textphone?
To use the Text Relay Service: just dial 18001 from your textphone and then enter the telephone number you want to call. When the call is answered, a Text Relay operator will join in the call and communicate your written request to us.
For general enquiries
Not for: anything specific about your account as we won’t be able to deal with your request.
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Tweet us using @nsandihelp
Chat to us
Our virtual assistant Ask NS&I can help you with general queries 24/7.
If you need to chat to one of our team, we’re available:
8am to 8pm Monday to Friday
8am to 6pm Saturday and Sunday(Closed on bank holidays)
Start a chat by clicking the blue chat icon in the bottom right of your screen.
Our web chat service can only answer general queries. If you need to get in touch about your account, please call us.
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Message us on Facebook Messenger
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Write to us at NS&I, Sunderland SR43 2SB
We no longer use our old Glasgow or Blackpool addresses, so please don't send anything there.
The more details you can give when you write to us, the more quickly we can deal with your request.
Your personal details: name; address; date of birth. If you haven’t told us about a house move or a change in your marital status or name, please also include your previous name and address.
Your reference numbers. Any or all of these: your NS&I number, holder’s or customer number, account number, Bond numbers, or Certificate numbers, if you know them. You’ll find these numbers on your Bond records, certificates of investment or any other letters from us.
Details of your accounts or investments: type of investment (e.g. Premium Bonds); approximate start date; and amount, if you know them.
Don't forget to sign your letter. For your security, we can’t disclose or change personal information without the account holder’s signature(s). If you are over 16 and the investment was made for you when you were a child, we might not have your signature on our records. In that case, your signature should be witnessed so we can transfer control of any investments to you. The witness must be aged 18 or over and must not be a member of your family. The witness must also sign the form.
How to make a complaint
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Our dedicated team will aim to resolve your complaint promptly. Our brochure explains how we deal with complaints.
You can speak to our dedicated team directly, they'll be happy to help.
0800 092 1286
Calls from outside the UK may not be free. Calls may be recorded.
Or you can email us - please remember to include your postal address so we can reply to you.
customerenquiries@nsandi.com
If you want to tell us or ask us anything specific about your account, it's best to call us.
If we can't resolve a complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is a free and independent service for resolving disputes:
www.financial-ombudsman.org.uk
Complaints data
We have an ethos of fairness and transparency. In view of this, and in line with other financial services organisations, we are publishing our complaints data on our corporate website.
If you, or someone whose account you look after, need extra support we're here to help
