We are happy to provide information on CBSA programs, services and initiatives. In return, we ask that all interactions with our agents be conducted in a respectful and appropriate manner. Questions related to specific individuals and or businesses, including third party requests cannot and will not be answered.
Top inquiries about CBSA programs, services and initiatives
Check Travel health measures
- NEXUS (card, renewal)
- CERS (Canadian Export Reporting System) Portal
- Canadian customs tariff
- Estimate duty and taxes
- CARM (CBSA Assessment and Revenue Management project)
- Advance CBSA Declaration in ArriveCAN
- Importing and exporting a firearm or weapon into Canada
- Importing or traveling with pets
- Importing a vehicle
- Scams and fraud
- Immigration or citizenship application inquiries
- Study in Canada as an international student
Contact us online
We will not respond to any submissions that contain attachments or links due to security measures. Submissions that contain profanity will also not be addressed.
We are currently receiving higher than normal volumes of inquiries online. If your inquiry is time-sensitive, please contact us by phone at 1-800-461-9999 (toll-free in Canada and the USA).
Telephone
Warning: Scams and fraud
Our automated telephone service provides information in English and French on CBSA programs, services and initiatives through recorded scripts.
Live agents are available:
Monday to Friday from 7am to 7pmET (closed on federal statutory holidays)
Within Canada and the United States
Toll-free
1-800-461-9999
Warning: Scammers may call you from what appears to be this number (Caller ID spoofing) and identify themselves as CBSA officers. Learn more: Protect yourself against fraud.
TTY (for those with hearing or speech impairments)
1-866-335-3237
Outside Canada and the United States
Long distance charges apply
1-204-983-3500
1-506-636-5064
Recorded menu options
From a rotary-dial phone, you will be automatically transferred to an agent at the end of the recorded menu if you call during business hours.
When using a touch-tone phone, you must choose one of the following five options before pressing0 to speak to an agent.
- Personal travel
- CBSA Assessment and Revenue Management project (CARM)
- Hours of operation: Monday to Friday, 7am to 5pm ET
- Business importation/exportation
- Exchange rates
- Coming or returning to Canada
You can use the following commands at any time during the recorded message.
- Press "star" * to return to the previousmenu
- Press "pound" # to repeat the message
Mailing address
Canada Border Services Agency
Ottawa, ON
Canada
K1A0L8
Service standard
Fiscal year , to
Border Information Services(BIS)
Service description: Provide the option to speak with a BIS agent by pressing0 during regular business hours.
Service standard: BIS agents will aim to answer calls within 5minutes (300seconds) from the moment the client presses0 to speak with an agent.
Performance target: 75%
Performance result: The BIS agents answered 866,241 calls and met the service standard 56.3% of the time.
For more information on all service standards and performance results for previous years, consult the CBSA service standards.
