Consumer satisfaction in U.S. - Ford 2023 | Statista (2024)

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Consumer satisfaction in U.S. - Ford 2023 | Statista (2024)

FAQs

What is the customer satisfaction of Ford? ›

Ford captured eight segment leaders in customer satisfaction, TGW or both. Notably, Fusion Hybrid owners now report 93 percent satisfaction with the quality of their vehicle while 92 percent of Taurus owners are satisfied.

What is the American Customer Satisfaction Index 2023? ›

Over the past six quarters, there have been substantial improvements in customer satisfaction. In the final quarter of 2023, American Customer Satisfaction Index (ACSI®) rises by 0.9% to a record score of 77.8 (on a 100-point scale).

What is Ford ranked in the automotive industry in 2023? ›

In 2023, Ford's U.S. market share was around 13 percent, trailing General Motors and Toyota Motor.

Which car has the most customer satisfaction? ›

New Study Puts Toyota Atop Customer Satisfaction Rankings.

How is Ford customer service? ›

Does Ford have a good reputation? ›

Dependability

J.D. Power granted four Ford models awards in 2022. The 2022 Ford Ranger ranked for the highest quality in the midsize pickup lineup, while the 2019 Mustang beat out rivals for the most dependable midsize sporty car. The 2022 Ford Bronco Sport was awarded best performance small SUV.

What is the customer satisfaction index rate? ›

The Customer Satisfaction Index (CSI) is a headline metric that measures the extent customers are satisfied with an organisation or a specific product or service. Its defining characteristic, and benefit, is its holistic, integrative nature. This means that CSI doesn't just measure overall satisfaction.

How do you calculate customer satisfaction index? ›

Gather all the individual scores from the respondents. Add up all the scores to calculate the total sum. Divide the total sum by the number of respondents to calculate the average score.

Why is customer satisfaction declining? ›

Customer satisfaction is declining, driven by factors like rising expectations and cost-cutting measures that impact service quality. Measuring customer satisfaction is another challenge. Traditional methods are unreliable, and businesses struggle to analyze "unstructured data" like social media comments.

How is Ford doing financially 2023? ›

For full-year 2023, revenue was up 11% to $176 billion. Net income improved year-over-year to $4.3 billion; adjusted EBIT of $10.4 billion was essentially flat year-over-year and at the high end of guidance that Ford provided following ratification of its new contracts with the UAW in the U.S. and Unifor in Canada.

How did Ford do in 2023? ›

Ford 2023 sales totaled 1,995,912 vehicles – up 7.1 percent over 2022 and the best since 2020. For the 47th year in a row, Ford F-Series was America's best-selling truck and America's best-selling vehicle for the 42nd year in a row.

Is Ford successful in USA? ›

Ford assembles more vehicles in the U.S. than any other automaker. Ford assembled more than 1.8 million vehicles in the U.S. last year – 130,000 more than any other auto manufacturer. Based on S&P Global Mobility CYE 2022 US Light Vehicle Production data.

What car do the happiest people drive? ›

Consumer Reports survey shows which cars make their owners happiest. Ultimately, owner satisfaction is an individual thing, but Consumer Reports found some interesting trends. Women were most satisfied by the Kia Telluride, Mazda MX-5 Miata and Ford Expedition. Men preferred the Tesla Model S and the Hyundai Santa Fe.

What is the most liked car in America? ›

The top selling vehicle in the US is the Ford F-150 with 750,789 units sold in 2023. The best-selling cars (as in, a traditional sedan), is the Toyota Camry with 290,649 units sold in 2023.

What car gives you the most problems? ›

Watch Out for These 10 Car Brands With Poor Engine Ratings
  • Ford.
  • Mercedes-Benz. ...
  • Chrysler. ...
  • Jaguar. ...
  • Land Rover. ...
  • Volkswagen. ...
  • Volvo. ...
  • Jeep. Consumer Reports called out the 2024 Jeep Wrangler with a reliability rating of just 27 out of 100, while the Grand Cherokee earned just 26 points. ...
Apr 13, 2024

Who is the target customer of Ford? ›

In addition to the core audience (males aged 30 to 40, specifically business owners, managers, and tradesmen), Ford built its growth audience by extending its targeted age groups to males 25-to-29 and males 41-to-44.

Why do people prefer Ford? ›

Their cars offer bold and stylish designs, as well as features like AdvanceTrac® stability control and Torque Vectoring control which provide an extra layer of security and safety while driving. Ford cars are a great choice if you want to get the most out of your money.

What is the Ford customer satisfaction program 22N06? ›

In addition, for your peace of mind, Ford Motor Company will provide a one- time repair of the rear axle bolts and housing if needed under customer satisfaction program 22N06. 22N06 provides the one-time repair for 10 years or 150,000 miles from the warranty start date - whichever comes first.

Is Ford voted most untrustworthy? ›

Kerrigan Advisors, a sell-side advisory firm that is known for its yearly Kerrigan Dealer Survey asked the 650 dealers polled this year the car companies they have the most confidence in and Ford came in dead last with 48% saying they have no trust in the Blue Oval.

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