Classé: Les meilleures compagnies aériennes d'Amérique en 2022, selon J.D. Power Report (2024)

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Classé: Les meilleures compagnies aériennes d'Amérique en 2022, selon J.D. Power Report (2024)

FAQs

What are the results of the JD Power 2022 North America Airport Satisfaction Study? ›

Overall satisfaction was down 25 points (on a 1,000-point scale) in 2022 as passengers encountered fewer flights, more crowded terminals (what do they expect?), and sparse food and beverage offerings.

What are the results of the airline customer satisfaction survey? ›

JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.

Which Airlines have the best customer service in 2022? ›

Here are the best airlines for customer service

Customers say they like perennial favorites, including JetBlue, Southwest, Delta and Alaska. And in 2022, these carriers came through for passengers again — to a point.

Which airline has the best service? ›

Overall rankings and key takeaways
Airline (2022 rank)Total score (out of 100)*Top-performing areas
1. Delta (1)66.31Timeliness, involuntary bumps.
2. United (3)62.47Family travel, route network, frequent flyer program.
3. Alaska (5)60.54Lounges, customer satisfaction.
4. American (4)59.83Route network, award availability.
6 more rows
May 24, 2023

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