If we contacted you to let you know we closed your savings and/or current account because your address is outside the UK, you can find out how to claim your money below.
You can only claim your money if your account is closed. If your account is still open, you don’t need to submit a claim. You canwithdraw your money and close your account instead.
If we’ve closed your account
You can submit a claim for the money in your account, plus any interest you might’ve earned since it closed. You can do this online, by posting a request to us or visiting one of our UK branches.
You can submit a claim for all your savings, current accounts and cash ISAs together on the same form. If you want to submit a claim for someone else, you’ll need to do this on a separate form.
If you tell us on the claim form that you want to keep your UK tax-free benefits on your cash ISA savings, we’ll open a new account for each cash ISA you’re claiming for, and pay your cash ISA balances to these accounts.
If you're living outside the UK, you'll need to transfer the balance from each new account we open for you to another UK cash ISA provider within two months of us opening the account. We’ll write to you with the new account details and let you know what you need to do next if you still live outside the UK.
How to submit a claim
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You’ll only need to complete one form, even if you’re claiming balances from multiple accounts. We can send your money to multiple accounts – just give us the details on the form.
See AlsoWhat Happens if Money Is Sent to a Closed Account? - GlobalBanksUK banks closing expat accounts in Spain and France because of Brexit red tapeWhy Do Banks Fail? | Econofact3 Surprising Reasons Your Bank Can Close Your Account -- and What You Can Do About ItPlease scan and upload copies of your certified documents – don’t post original documents to us. You’ll need to have all your documents certified by a member of our team in a UK branch, or by a Notary Public, qualified solicitor, certified accountant, Embassy Consular or High Commission official. All certified documents mustbe in English, or be accompanied by an official certified translation into English.
If you’re claiming for yourself, we’ll need:
• Your unique reference number, which you’ll find on the final reminder letter we sent you. If you didn’t receive the final reminder letter because you’ve changed your address, you can still submit your claim without a unique reference number. We might contact you to complete additional security checks, or we’ll only be able to issue a cheque in British pounds to the account holders
• The sort code and account number for each of the accounts you want to claim your balance from
• A certified copy of your proof of identity, such as a passport or driving licence, for each person on the account
• A certified copy of a document that shows your current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence if it hasn’t been used as proof of identity
• Details of the account you want us to send the money to, including the International Bank Account Number (IBAN), The Society for Worldwide Interbank Financial Telecommunication (SWIFT) or Business Identifier Code (BIC) for international payments
• Your UK National Insurance number, if you’re claiming money for a cash ISA and want us to open a new account for your cash ISA balance.
If you’ve changed your name since you opened your account, we’ll also need:
• A certified copy of a legal document confirming you’ve changed your name, such as a marriage certificate or a deed poll form.
If you’re submitting a claim for someone else:
We need to confirm the account holder’s identity and confirm that you have permission to claim the money on their behalf.
You need to send the documents above to prove your own identity and address. And you’ll also need to upload copies of these documents:
• A certified copy of their proof of identity, such as a passport or driving licence
• A certified copy of a document that shows their current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use their driving licence, if it hasn’t been used as proof of identity
• A certified copy of a power of attorney document or signed authority from the account holder. These are legal documents that prove the account holder has given you permission to make a claim and sign documents on their behalf.
Start your claim
Important information
1. If you ask us to make an international payment, or if you’re claiming money from a currency account, we’ll pay out in the currency that the account is held in, unless you tell us otherwise. The person receiving the payment may have to pay charges to their bank.
2. If you ask us to make a payment in another currency, the exchange rate will be calculated by applying a FX margin to the Barclays Reference Exchange Rate. You can find more information, including details of any fees and restrictions,by contacting us or visiting our International payments page.
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Start your claim
To claim your balance by post, download the claim form(PDF,150kb)fill in the required information and print the form. You’ll only need to complete one form, even if you’re claiming balances from multiple accounts. If you want to submit a claim for someone else, you’ll need to do this on a separate form.
If there are multiple account holders, each person will need to sign the payment instruction before we can transfer the money.
Please include certified documents with your completed claim form – don’t post original documents to us. You’ll need to have all your documents certified by a member of our team in a UK branch, or by a Notary Public, qualified solicitor, certified accountant, Embassy Consular or High Commission official. All certified documents must be in English, or be accompanied by an official certified translation into English.
If you’re claiming for yourself, we’ll need:
• Your unique reference number, which you’ll find on the final reminder letter we sent you. If you didn’t receive the final reminder letter because you’ve changed your address, you can still submit your claim without a unique reference number. We might contact you to complete additional security checks, or we’ll only be able to issue a cheque in British pounds to the account holders
• The sort code and account number for each of the accounts you want to claim money from
• A certified copy of your proof of identity, such as a passport or driving licence for each person on the account
• A certified copy of a document that shows your current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence if it hasn’t been used as proof of identity
• Details of the account you want us to send the money to, including the International Bank Account Number (IBAN), The Society for Worldwide Interbank Financial Telecommunication (SWIFT) or Business Identifier Code (BIC) for international payments
• Your UK National Insurance number, if you’re claiming money for a cash ISA and want us to open a new account for your cash ISA balance.
If you’ve changed your name since you opened your account, we’ll also need:
• A certified copy of a legal document confirming you’ve changed your name, such as a marriage certificate or a deed poll form.
If you’re submitting a claim for someone else:
We need to confirm the account holder’s identity and confirm that you have permission to claim the money on their behalf.
You need to send the documents above to prove your own identity and address. And you’ll also need to send us copies of these documents:
• A certified copy of their proof of identity, such as a passport or driving licence
• A certified copy of a document that shows their current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence, if it hasn’t been used as proof of identity
• A certified copy of a power of attorney document or signed authority from the account holder. These are legal documents that prove the account holder has given you permission to make a claim and sign documents on their behalf.
Please send copies of the documents and your completed form to
Barclays
Leicester
LE87 2BB
United Kingdom
Important information
1. If you ask us to make an international payment, or if you’re claiming money from a currency account, we’ll pay out in the currency that the account is held in, unless you tell us otherwise. The person receiving the payment may have to pay charges to their bank.
2. If you ask us to make a payment in another currency, the exchange rate will be calculated by applying a FX margin to the Barclays Reference Exchange Rate. You can find more information, including details of any fees and restrictions, by contacting us or visiting our International payments page.
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Please book an appointment. You can do this by calling us on the number in the final reminder letter we sent, or visiting us in a UK branch.
When you come for your appointment, you’ll need to bring a few things with you so we can confirm your identity:
1. The sort code and account number for each of the accounts you want to claim your balances from
2. Proof of identity, such as a passport or driving licence, for each person on the account
3. A copy of a document that shows your current full address, such as a bank statement, credit card statement or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence if it hasn’t been used as proof of identity
4. Details of the account you want us to send the money to, including the International Bank Account Number (IBAN), The Society for Worldwide Interbank Financial Telecommunication (SWIFT) or Business Identifier Code (BIC) for international payments.
If you’ve changed your name since you opened your account, we’ll also need:
• A copy of a legal document confirming you’ve changed your name, such as a marriage certificate or deed poll form.
If you’re submitting a claim for someone else:
We need to confirm the account holder’s identity and confirm that you have permission to claim the money on their behalf.
You need to provide the documents above to prove your own identity and address. And you’ll also need to provide us with certified copies of these documents:
• Their proof of identity, such as a passport or driving licence
• A copy of a document that shows their current full address, such as a bank statement, credit card statement, or utility bill dated within the last three months, or a letter from HMRC dated within the last 12 months. You can use a driving licence if it hasn’t been used as proof of identity
• A copy of a power of attorney document or signed authority from the account holder. These are legal documents that prove the account holder has given you permission to make a claim and sign documents on their behalf.
Important information
1. If you ask us to make an international payment, or if you’re claiming money from a currency account, we’ll pay out in the currency that the account is held in, unless you tell us otherwise. The person receiving the payment may have to pay charges to their bank.
2. If you ask us to make a payment in another currency, the exchange rate will be calculated by applying a FX margin to the ‘Barclays Reference Exchange Rate’. You can find more information, including details of any fees and restrictions, by contacting us or visiting our International payments page.
When will you get your money?
We’ll aim to process your claim and send your money within 15 working days of receiving your completed form and all supporting certified documents. If we send you a cheque, the time it’ll take to get to you will depend on your local postal service.
Please make sure you provide all the required documents with your completed claim form. Missing information will lead to delays.
If you choose to keep your UK tax-free benefits on your cash ISA savings and instruct us to open a new account for your cash ISA balance, this might take longer to process.
Important information
As a seasoned expert in financial matters and banking procedures, I can confidently guide you through the intricate process of claiming your money if your address is outside the UK. The provided information details the steps to be taken if your savings and/or current account has been closed by the bank due to your non-UK address.
The key concepts in this article revolve around the following:
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Claiming Process Overview:
- Only closed accounts are eligible for a claim. Open accounts can have their funds withdrawn without the need for a claim.
- Claims can be submitted online, through postal requests, or by visiting UK branches.
- A single claim form can cover all savings, current accounts, and cash ISAs. Separate forms are required for claims on behalf of someone else.
- For non-UK residents, transferring the balance from the newly opened account to another UK cash ISA provider is necessary within two months.
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Submitting a Claim:
- One comprehensive form suffices for claiming balances from multiple accounts.
- Certified copies of documents are required, including proof of identity, proof of address, and any necessary legal documents.
- Documents must be certified by a UK branch team member or authorized professionals like Notary Public, solicitor, certified accountant, Embassy Consular, or High Commission official.
- Specific information needed for the claim includes a unique reference number, sort code, account number, and details of the account to which the money should be sent.
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Changing Name:
- If the account holder has changed their name, additional documentation such as a marriage certificate or deed poll form is required.
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Claiming on Behalf of Someone Else:
- Confirmation of the account holder's identity is necessary, along with proof that the claimant has the authority to claim on their behalf.
- Certified copies of the account holder's identification, proof of address, and a power of attorney document or signed authority are required.
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Claiming by Post:
- The claim form can be downloaded, filled in, and printed for postal submission.
- Certified documents should be included with the postal claim.
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International Payments:
- If an international payment is requested, it will be made in the account's currency unless specified otherwise. The recipient may incur bank charges.
- Exchange rates for payments in another currency are determined by applying an FX margin to the Barclays Reference Exchange Rate.
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Appointment for In-Person Claim:
- Booking an appointment, either by phone or by visiting a UK branch, is necessary.
- Identity confirmation requires the presentation of relevant documents and details of the account to which the money should be sent.
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Processing Time:
- The bank aims to process claims and send money within 15 working days of receiving completed forms and supporting documents.
- Delays may occur if required information is missing.
This comprehensive overview ensures that claimants are well-informed about the necessary steps, documentation, and timelines involved in the money claiming process.
