Chipotle has 4 problems that are threatening its growth (2024)

Chipotle has 4 problems that are threatening its growth (1)

Flickr/ Collin Messer

Chipotle has long dominated the fast-casual restaurant industry.

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The burrito chain has enjoyed double-digit sales growth for many years, as well as high favorability among health-conscious diners looking for a quick, reasonably priced meal.

But recently, Chipotle's same-store sales growth has been slowing, leaving some investors to wonder if the chain is beginningto lose its luster after 22 years in business.

Chipotle also has more competitors than ever before, as the fast-casual industry gets increasingly crowded with new restaurant concepts trying desperately to replicate Chipotle's success.

According to the Wall Street Journal, Chipotle is facing four major challenges right now: slowing sales growth, a tightening labor market, supply chain issues, and newattacks from critics.

Here are the challenges Chipotle is facing as it reports earnings this afternoon.

1. Slowing sales growth.

Chipotle's same-store sales growth has been contracting for several quarters. That metric grew 4.3% in the second quarter ended June 30, following a 10.4% increase in the first quarter. Same-store sales grew 16.8% in 2014.

Revenue is still increasing by double digits, however, as Chipotle spokesman Chris Arnold points out.

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Chipotle's sales overall grew 14.1% to $1.2 billion in the most recent quarter.

"Those are very healthy results and I imagine there aren’t many restaurant companies that wouldn’t want that kind of performance," Arnold told Business Insider.

2. Challenges attracting and retaining employees.

The restaurant industry is struggling with a tightening labor market due to the strengthening economy and growing demand for restaurant meals.

Chipotle held a one-day hiring binge this fall to bring in new workers.

Chipotle has 4 problems that are threatening its growth (2)

Bloomberg/Inside Chipotle documentary

Arnold says the company's labor "pipeline remains strong."

"We continue to hire the top performers that we need, and we are developing stronger leadership within our ranks all the time," he said.

3. Supply chain problems.

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Chipotle stopped serving pork at hundreds of restaurants this year because of its strict standards for how animals should be raised and fed.

The pork shortage began in January after the company cut ties with a supplier that violated its standards, which ban the use of hormones or antibiotics and require that pigs have access to the outdoors and to deeply bedded barns.

After dropping the supplier, Chipotle had trouble finding replacements that met its guidelines. Ten months after the shortage began, the company has finally restored pork to 90% of its restaurants with the help of a British supplier.

As Chipotle expands, supply chain shortagescould worsen and even extend to other menu ingredients.

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Arnold says Chipotle will always find a way to resolve supply chain issues, however.

"We have faced challenges getting the premium quality ingredients we want going back many years, and we have always found ways to rise to meet those challenges," he said.

4. Attacks from critics.

Chipotle has become the target of some new attack ads by the Center for Consumer Freedom, a nonprofit based in Washington, DC, that lobbies for food companies.

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The ads, which have been published in the New York Post, accuse Chipotle of deceptively marketing its food as healthy and free of added hormones.

Chipotle has 4 problems that are threatening its growth (3)

Center for Consumer Freedom

Arnold has called the ads a smear campaign and questioned where CCF gets its funding. The group does not disclose its donors.

"The attack from the Center for Consumer Freedom is nothing more than a hatchet job orchestrated on behalf of anonymous big food interests," Arnold said. "This is a front group that exists for the sole purpose of protecting the anonymity of companies with interests that differ from ours."

Chipotle has 4 problems that are threatening its growth (2024)

FAQs

Chipotle has 4 problems that are threatening its growth? ›

Some critical issues Chipotle might have faced in their expansion plans include maintaining food quality and consistency across locations, competition from other fast-casual restaurants, supply chain disruptions, and public health concerns related to food safety.

What problems are Chipotle facing? ›

Some critical issues Chipotle might have faced in their expansion plans include maintaining food quality and consistency across locations, competition from other fast-casual restaurants, supply chain disruptions, and public health concerns related to food safety.

What was Chipotle in trouble for? ›

The underlying issue behind the Chipotle scandal was a failure in food safety management. Deficiencies were identified in food handling procedures, employee hygiene practices, and supply chain monitoring. These shortcomings allowed for product contamination and the subsequent spread of infections among customers.

What is the growth goal of Chipotle? ›

Chipotle's continuing expansion

In the fourth quarter of 2023, the company reiterated its goal of 7,000 North American locations as it targets smaller communities. Additionally, it currently operates only 41 restaurants in Canada, meaning it has barely begun to tap the market that is most similar to the U.S.

What is a weakness of Chipotle? ›

Chipotle has limited food items compared to other known brands. This lack of variation is a huge problem for the company. They mainly sell brand specific source food. It can affect their sales as many customers prefer variation. Lack of innovative food and variety is a significant weakness of Chipotle.

Is Chipotle having supply chain issues? ›

Supply chain challenges caused some Chipotle restaurants to not offer certain items, like guacamole or chips, at different times of the 2022 fiscal year. “One of the things that we've seen is a lot less incidents of menu deactivations,” Mr. Nicol said.

Is Chipotle still successful? ›

In 2023, Chipotle grew revenue 14% to $9.9 billion, while diluted earnings per share (EPS) jumped 38% to $44.34. Additionally, Chipotle's comparable restaurant sales jumped 7.9%, and restaurant-level operating margin continued its relentless trek higher, climbing above 26%.

What did Chipotle remove? ›

Laurie Schalow, Chipotle's Chief Corporate Affairs Officer, confirmed the company removed taco ordering from its site in a statement to The Independent.

When did Chipotle get sued? ›

In April 2021, after uncovering significant new information about violations across New York City, DCWP expanded the case against Chipotle to include locations citywide. DCWP's investigation found violations of the Fair Workweek and Paid Safe and Sick Leave laws.

Why did McDonald's leave Chipotle? ›

In October 2006, McDonald's fully divested from Chipotle. This was part of a larger initiative for McDonald's to divest all of its non-core business restaurants — Chipotle, Donatos Pizza, and Boston Market — so that it could focus on the main McDonald's chain.

How fast is Chipotle growing? ›

In North America, the Company currently owns and operates over 3,200 restaurants and is targeting 8 to 10% growth per year for the foreseeable future with at least 80% including a Chipotlane. Chipotle plans to open more than 255 new restaurants this year, with a long-term target of 7,000 locations in North America.

Is Chipotle a growing company? ›

And to fill these slots, Chipotle is on a massive hiring search. That's because Chipotle (NYSE: CMG), which has 3,300 locations in the U.S., is expanding at a rapid pace. Indeed it plans to open an additional 285 to 315 new locations in 2024, bringing it to around 3,600 stores or more nationwide.

How fast did Chipotle grow? ›

Chipotle Mexican Grill company history timeline. From a single location in Denver, Colorado, in 1993, the chain is now growing at the rate of 100 new restaurants per year thanks to the deep pockets of its parent, fast-food giant McDonald's Corporation.

How strong is Chipotle? ›

Chipotle
Chipotles of the morita variety
HeatMedium
Scoville scale2500–8000 SHU

Who are Chipotle's biggest competitors? ›

Qdoba Mexican Eats, Moe's Southwest Grill, Baja Fresh Mexican Grill, and Rubio's Coastal Grill are Chipotle's main competitors. Although it is fast-food-oriented rather than fast-casual, Taco Bell has also started to compete with Chipotle by improving the quality of its food.

What was Chipotle contaminated with? ›

Laboratory testing confirmed the presence of norovirus. There were 136 known cases of norovirus from people who ate at Chipotle; others who were contacts to these cases have also become ill.

What is the future outlook for Chipotle? ›

Chipotle saw a 14% y-o-y revenue growth in 2023 to $9.9 billion, as comp restaurant sales grew 7.9%. Much of this growth can be attributable to new locations. For the full year of 2024, we forecast Chipotle's Revenues to be $11.4 billion, up 15% y-o-y.

How many Chipotle outbreaks are there? ›

The study analyzes the media and stock market responses to each of Chipotle's eight outbreaks, differentiating between single-state and multistate events.

What factors contributed to the loss of confidence in the Chipotle brand? ›

Chipotle Mexican Grill has a trust problem and its finally addressing it. The burrito chain has struggled to regain customer confidence since a series of food-borne illness outbreaks caused diners to flee the restaurant chain two years ago.

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