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Written by Carly Helfand; edited by Jasmin Baron
2023-09-29T23:22:22Z
- Which Credit Cards Qualify?
- Cards That Reimburse up to $500 per Claim
- Cards That Reimburse up to $10,000 per Claim
- How It Works
- How to File a Claim
- What Happens Next?
Our experts answer readers' credit card questions and write unbiased product reviews (here's how we assess credit cards). In some cases, we receive a commission from our partners; however, our opinions are our own. Terms apply to offers listed on this page.
The information for the following product(s) has been collected independently by Business Insider: Chase Freedom Flex℠, Chase Freedom® Student credit card, Marriott Bonvoy Boundless® Credit Card, Marriott Bonvoy Bold® Credit Card, Marriott Bonvoy Bountiful™ Card, Amazon Visa, Ink Business Premier℠ Credit Card, United Club℠ Business Card. The details for these products have not been reviewed or provided by the issuer.
- Many Chase credit cards offer purchase protection insurance against loss or theft of a new item.
- Depending on the card, you could be eligible for up to $10,000 per item if you submit a claim.
- This benefit saved me nearly $200 when an item I was returning was stolen from my building's lobby.
- Read Insider's guide to the best rewards credit cards.
No one likes to see their property damaged or stolen, but those events can be even more frustrating when the item in question is new and you've barely had a chance to use it. Plus, having to replace something you just bought is a double hit to your bank account.
Luckily, Chase cardholders have an option if they find themselves in that situation. Chase credit cards offer purchase protection, a benefit that's often overlooked but recently saved me almost $200 when a recently purchased item I was returning by mail was stolen from my building's lobby.
Insider's Featured Rewards Credit Cards
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Chase Sapphire Preferred® Card
-
Capital One VentureRewards Credit Card
-
Wells Fargo Autograph℠ Card
Rewards
Earn 5x points on all travel purchased through Chase Ultimate Rewards. Earn 3x points on dining, including eligible delivery services, takeout, and dining out. Earn 3x points on select streaming services. Earn 3x points on online grocery purchases (excluding Target, Walmart, and wholesale clubs). Earn 2x points on other travel. Earn 1x point per dollar on everything else.
Intro Offer
Earn 60,000 bonus points
60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening
Show more
Annual Fee
$95
Rewards
Earn 5x miles per dollar on hotels and rental cars booked through Capital One Travel. Earn unlimited 2x miles on every purchase.
Intro Offer
Earn 75,000 miles
75,000 miles after spending $4,000 on purchases within three months from account opening
Show more
Annual Fee
$95
Rewards
Earn unlimited 3x points on restaurants, travel, gas stations, transit, popular streaming services and phone plans. Earn 1x points on other purchases.
Intro Offer
Limited Time Offer: Earn 30,000 bonus points
30,000 bonus points when you spend $1,500 in purchases in the first three months from account opening
Show more
Annual Fee
$0
On Chase's website
On Capital One's website
On Wells Fargo's website
Read on for a guide to Chase purchase protection and the steps you'll need to take to file a claim if you ever find yourself in a similar position.
We're focused here on the rewards and perks that come with each card. These cards won't be worth it if you're paying interest or late fees. When using a credit card, it's important to pay your balance in full each month, make payments on time, and only spend what you can afford to pay.
Chase Purchase Protection: Which Credit Cards Qualify?
Chase Sapphire Preferred® Card
On Chase's website
Insider’s Rating
Insider's Ratings are decided by our editorial team. The rating system considers various factors and evaluates cards against others of the same type so you can pick a card that is a good fit for your goals.
4.4/5
Perks
Earn 5x points on all travel purchased through Chase Ultimate Rewards. Earn 3x points on dining, including eligible delivery services, takeout, and dining out. Earn 3x points on select streaming services. Earn 3x points on online grocery purchases (excluding Target, Walmart, and wholesale clubs). Earn 2x points on other travel. Earn 1x point per dollar on everything else.
Annual Fee
$95
Intro APR
N/A
Regular APR
21.49% - 28.49% Variable
Intro Offer
60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening
Earn 60,000 bonus points
Recommended Credit
Recommended credit score. Note that credit card lenders may use many different variations of credit score models when considering your application.
Good to Excellent
Pros
- High intro bonus offer starts you off with lots of points
- Strong travel coverage
Cons
- Doesn't offer a Global Entry/TSA PreCheck application fee credit
Insider’s Take
If you're new to travel rewards credit cards or just don't want to pay hundreds in annual fees, the Chase Sapphire Preferred® Card is a smart choice. It earns bonus points on a wide variety of travel and dining purchases and offers strong travel and purchase coverage, including primary car rental insurance.
Product Details
- Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Ultimate Rewards®.
- Enjoy benefits such as 5x on travel purchased through Chase Ultimate Rewards®, 3x on dining, and 2x on all other travel purchases, and $50 annual Ultimate Rewards Hotel Credit, plus more.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 60,000 points are worth $750 toward travel.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2024.
- Member FDIC
Purchase protection can repair, replace, or reimburse you for items that are damaged or stolen and were recently purchased with an eligible Chase card or with rewards earned on an eligible Chase card.
Chase Cards That Reimburse up to $500 per Claim
The following cards will reimburse up to $500 per claim and $50,000 per account:
Chase credit card | Welcome bonus offer | Learn more |
Chase Freedom Unlimited® | unlimited match on all the cash back you earned at the end of your first year | Chase Freedom Unlimited review |
Chase Freedom Flex℠ | $200 cash bonus (received as 20,000 bonus points) after spending $500 on purchases in the first three months from account opening | Chase Freedom Flex credit card review |
Chase Freedom® Student credit card | $50 bonus after first purchase made within the first three months from account opening | Chase Freedom Student card review |
Chase Sapphire Preferred® Card | 60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening | Chase Sapphire Preferred card review |
Chase Slate Edge℠ | N/A | |
Aeroplan® Credit Card | 75,000 points after you spend $4,000 on purchases in the first three months from account opening, plus 25,000 points after you spend $20,000 on purchases in the first 12 months | Aeroplan credit card review |
Southwest Rapid Rewards® Plus Credit Card | 50,000 bonus points after spending $1,000 on purchases in the first three months from account opening | Southwest Rapid Rewards Plus credit card review |
Southwest Rapid Rewards® Premier Credit Card | 50,000 bonus points after spending $1,000 on purchases in the first three months from account opening | Southwest Rapid Rewards Premier credit card review |
Southwest Rapid Rewards® Priority Credit Card | 50,000 bonus points after spending $1,000 on purchases in the first three months from account opening | Southwest Rapid Rewards Priority credit card review |
United Gateway℠ Card | 30,000 bonus miles after you spend $1,000 on purchases in the first three months from account opening | United Gateway credit card review |
British Airways Visa Signature® Card | 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening | British Airways Visa credit card review |
Iberia Visa Signature® Card | 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening | Iberia Visa credit card review |
Aer Lingus Visa Signature® Card | 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening | Aer Lingus Visa credit card review |
Marriott Bonvoy Boundless® Credit Card | 3 Free Night Awards (each night valued up to 50,000 points) after you spend $3,000 on purchases in your first three months from your account opening | Marriott Bonvoy Boundless credit card review |
Marriott Bonvoy Bold® Credit Card | 30,000 bonus points after you spend $1,000 on purchases in the first three months from account opening | Marriott Bonvoy Bold credit card review |
Marriott Bonvoy Bountiful™ Card | 85,000 bonus points after you spend $4,000 in purchases in your first three months from your account opening | Marriott Bonvoy Bountiful credit card review |
IHG One Rewards Premier Credit Card | 140,000 bonus miles after you spend $3,000 on purchases in the first three months from account opening | IHG One Rewards Premier credit card review |
IHG One Rewards Traveler Credit Card | 80,000 bonus miles after you spend $2,000 on purchases in the first three months from account opening | IHG One Rewards Travel card review |
The World Of Hyatt Credit Card | 30,000 bonus points after spending $3,000 on purchases in the first three months of account opening, and up to 30,000 more bonus points by earning with 2 points per dollar, up to $15,000, on purchases that normally earn 1 point in the first six months of account opening | World of Hyatt credit card review |
Instacart Mastercard® | $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership | Chase Instacart credit card review |
DoorDash Rewards Mastercard® | free DashPass (worth $96) for a year upon account opening | DoorDash Rewards credit card review |
Prime Visa | $100 Amazon gift card instantly upon approval as a Prime member | Amazon Prime Visa review |
Amazon Visa | $60 Amazon gift card and 3% back on all purchases, up to $1,500, for three months after account opening | |
Disney® Premier Visa® Card | $300 statement credit after you spend $1,000 on purchases in the first three months of account opening | |
Disney® Visa® Card | $150 statement credit after you spend $500 on purchases in the first three months of account opening |
Chase Cards That Reimburse up to $10,000 per Claim
These cards will reimburse up to $10,000 per claim and $50,000 per year:
Chase credit card | Welcome bonus offer | Learn more |
Chase Sapphire Reserve® | 60,000 bonus points after you spend $4,000 on purchases in the first three months from account opening | Chase Sapphire Reserve credit card review |
Ink Business Preferred® Credit Card | 100,000 points after spending $8,000 on purchases in the first three months from account opening | Chase Ink Business Preferred card review |
Ink Business Unlimited® Credit Card | $900 bonus cash back after you spend $6,000 on purchases in the first three months from account opening | Chase Ink Business Unlimited credit card review |
Ink Business Cash® Credit Card | $900 bonus cash back after you spend $6,000 on purchases in the first three months from account opening | |
Ink Business Premier℠ Credit Card | $1,000 cash back after making $10,000 in purchases in the first three months of account opening | Chase Ink Business Premier credit card review |
Ink Business Plus® Credit Card (no longer available to new applicants) | N/A | |
United℠ Explorer Card | 60,000 bonus miles after you spend $3,000 on purchases in the first three months your account is open | United Explorer card review |
United Quest℠ Card | 70,000 bonus miles and 500 Premier qualifying points after you spend $4,000 on purchases in the first three months from account opening | United Quest card review |
United Club℠ Infinite Card | 90,000 bonus miles after you spend $5,000 on purchases in the first three months from account opening | United Club Infinite card review |
United℠ Business Card | 50,000 bonus miles after you spend $5,000 on purchases in the first three months your account is open | United Business card review |
United Club℠ Business Card | 75,000 bonus miles after spending $5,000 on purchases in the first three months from account opening | |
Southwest® Rapid Rewards® Premier Business Credit Card | 60,000 points after you spend $3,000 on purchases in the first three months your account is open | Southwest Premier Business card review |
Southwest® Rapid Rewards® Performance Business Credit Card | 80,000 points after you spend $5,000 on purchases in the first three months from account opening | Southwest Performance Business credit card review |
World of Hyatt Business Credit Card | 60,000 bonus points after you spend $5,000 on purchases in your first three months from account opening, | World of Hyatt Business credit card review |
IHG One Rewards Premier Business Credit Card | 140,000 bonus points after spending $3,000 on purchases in the first three months from account opening | IHG One Rewards Premier Business credit card review |
How Chase Purchase Protection Works
According to Chase, purchase protection "protects against theft of, damage to, or involuntary and accidental parting with new retail purchases within 120 days from the date of purchase." You'll need to make a claim within 90 days of the damage, theft, or involuntary and accidental parting, and you're eligible if "your name is embossed on an eligible card issued in the United States, and you charge all or a portion of the cost of the item to your credit card account and/or rewards programs associated with your account."
Of course, there are conditions, which are listed in full in your credit card's benefits guide. One key condition to note: If you have other coverage — like homeowners insurance, renters insurance, car insurance, or insurance through your employer — you'll have to file a claim first with that insurance company unless the claim amount is below your deductible.
Chase also has a lengthy list of items it won't cover, including live animals and plants, antiques, computer software, and motorized vehicles. Make sure to check your benefits guide for the full list before filing a claim.
How to File a Chase Purchase Protection Claim
Navigate to the Card Benefit Services website
Chase partners with a third-party company, Card Benefit Services, to handle its claims and administer reimbursem*nt, so the first step in filing a claim is heading to the Card Benefit Services website.
Start a new claim
After selecting "New Claim," you'll be asked for your card number to verify that you have the benefit. Enter your number and name, and click "Get Started."
Select a claim type
As an example, here's what appears next when using the Chase Freedom Unlimited®. Once you've consented to electronic transactions, payments, and signature, it'll ask you to select a claim type:
Add claim details
Select "Purchase Protection/Security," click "Next," and then enter your address. From there, you can fill in key details such as the date the item was damaged or stolen, the reason for your claim, the location of the incident, and a description of the item.
Upload documentation and submit a claim
The next step is to upload your documentation, which may include any of the following:
- Charge receipt or monthly billing statement
- Itemized store receipt
- Repair estimate or receipt
- Photos of the damages
- Split payment documentation
- Homeowners insurance declaration page
- Police or loss report
- Settlement documentation
Click the "Add" button next to the type of documentation you're submitting to upload it.
Once your uploads are complete, press "Submit Claim." And don't worry if you don't have everything collected at the time of submission — you can always come back to add them later or submit documents by email to eclaimsline@eclaimsline.com.
What Happens Next With Your Chase Purchase Protection Claim?
Card Benefit Services will begin reviewing the claim and email you a list of what's still missing, along with instructions on how to add the necessary documentation to your claim.
A few days after submitting your claim (it says five business days, but give or take a few), you'll receive a letter — likely by email and US mail — outlining what additional documents you need to submit, if any.
If your claim is complete, you'll get a notice that it's been approved and at that time, you'll have the option to receive reimbursem*nt by check or direct deposit. The reimbursem*nt should show up within a few days of making that selection.
Carly Helfand is a points and miles blogger and coach who's been using points to travel to 52 cities in every calendar year since 2011. She’s also a full-time financial journalist who got her start in the business reporting world while earning her master's at Northwestern University's Medill School of Journalism. In 2017, she founded a blog and online course devoted to sharing the strategies she’s used to see the cherry blossoms in Tokyo, trek to Machu Picchu, sundown in the Maldives and more without spending a dime on airfare. When not traveling, Carly prefers watching pro hockey to nearly everything. She also plays the Irish fiddle. You can connect with her at 52citiesblog.com or on Instagram at @carlyhelfand.
Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards.
Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.
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Watch: Why the Chase Cards CEO is not worried about the hundreds of millions lost last quarter due to credit card rewards