Cash App - Support (2024)

FAQs

How long does it take for Cash App support to respond? ›

If unable to resolve your complaint instantly, we'll send you an acknowledgement once the complaint has been received. In most cases, we will resolve your complaint within 3-15 working days and we will keep you updated on the progress.

You can also call us at 1-800-969-1940, please note (1) this is the only phone number customers can call for Cash App support, and (2) a Cash App representative will never ask you for your password, PIN, social security number or full debit card number.

Clear the app cache and data

You can clear the cache by going to Settings > Storage > Other apps > Cash App and tapping Clear cache (the steps may differ based on your device and Android version). You can also try Clear storage, but that will erase any saved app info, so you will have to log in again.

Closer to home, Cash App is being investigated by the Consumer Financial Protection Bureau over concerns it was not adequately responding to users' complaints about fraud and app usability.

Yes, it is possible to have two Cash App accounts, but it is important to note that each account must be associated with a unique phone number and email address.

The Cash app says pending because the system thinks there is an issue with either the account or the receiver. Various issues, including poor Internet connectivity or a server shutdown, could cause this. Often, the pending status will clear after a few hours or days, but it's always worth waiting.

The easiest way is to tap and hold the app, then tap Uninstall. At this point, you've emptied your Cash App balance, closed your account, and deleted the app from your phone. If you ever decide to use Cash App again, you'll need to sign up for a new Cash App account and reinstall the app.

Once disabled, you won't be able to use your Cash App card for any transactions until it has been reactivated. This ensures that no unauthorized charges can be made while you investigate suspicious activity or wait for a replacement card.

If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged. When this happens, your funds will instantly be returned to your Cash App balance or linked bank account. If not, they should be available within 1–3 business days, depending on your bank.

Why can t Cash App verify my identity? ›

If Cash App can't verify your identity, you may need to provide additional information. To provide additional information, you first need to open the Cash app and go to the Settings tab. Once you are in the Settings tab, you need to select the Identity Verification option.

If you're having issues signing in, here are a few things you should check. First, ensure you've entered the correct email address and password. You might also want to try logging in using another browser. Some people report success by trying to log in on their phone with the Chrome web browser.

Cash App Account Locked for various reasons, including suspicious activity, account verification issues, chargeback disputes, account inactivity, multiple accounts, violation of terms of service, lack of funds, unusual login attempts, incorrect login information, and outdated app version.

You can reach Cash App Support by calling 1 (800) 969-1940, Monday through Friday, 9:00am to 7:00pm EST.

The short answer is yes. You can get a Cash App refund, and the process of requesting it is easy. Getting a refund through Cash App is not guaranteed because Cash App primarily serves as a peer-to-peer payment service. They facilitate transfers but do not take responsibility for transaction issues.

Cash App can't cancel or refund a payment after it has been completed. If you sent money to the wrong account, ask the recipient for a refund: Tap the Activity tab on your Cash App home screen. Select the payment in question and tap Completed.