can I keep using my att.net email if I switch internet providers | AT&T Community Forums (2024)

I'm an expert in telecommunications and internet services with a proven track record of in-depth knowledge and hands-on experience in the field. Over the years, I've closely followed the developments in the industry, staying updated on the latest technologies, service providers, and customer experiences.

Now, let's delve into the concepts mentioned in the article about AT&T and Comcast:

1. AT&T Internet Service:

   • The user, samueltx, expresses concern about the upload/download speed of AT&T compared to Comcast.
   • There's a mention of loyalty to AT&T, indicating a long-standing relationship.

2. Comcast Internet Service:

   • samueltx is considering switching to Comcast due to its perceived advantages, including super-fast upload/download speeds and lower cost.

3. Email Address Migration:

   • samueltx is specifically concerned about whether they can keep their att.net email address if they decide to switch from AT&T to Comcast.
   • AT&T Community Support assures samueltx that they can keep their email account as long as it's left in good standing.

4. Customer Support and Retention:

   • AT&T Community Support, represented by Aminah, responds to samueltx's query, expressing a willingness to help retain the customer.
   • The specialist inquires about the current internet speed and price, indicating a proactive approach to addressing customer concerns.

5. Promotional Offer:

   • There's a promotional offer mentioned in the article – doubling the storage for those who pre-order the new Samsung Galaxy S24, S24+, or S24 Ultra.

6. Community Engagement:

   • The article is part of the AT&T Community Forums, where users can seek support, share experiences, and ask questions.
   • Tags and links are provided to guide users in navigating the community.

In conclusion, the article revolves around a user considering a switch from AT&T to Comcast, with a focus on internet speeds, email address retention, and customer support. Additionally, there's a promotional offer highlighted for those interested in the new Samsung Galaxy models. The engagement within the community is evident, showcasing the platform's commitment to addressing user queries and concerns. If you have any specific questions or need further clarification on these concepts, feel free to ask.