BPI Help And Support (2024)

FAQs

How can I talk to a BPI agent? ›

In case you wish to re-enroll and access your accounts via BPI Online, you must first request for deactivation of your locked username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch before re-enrolling a new BPI Online account.

You may also send us a message or call our 24-hour BPI Contact Center (+632) 889-10000, 1-800-188-89100 (domestic toll-free for PLDT), and 63+2+889-10000 (mobile phone and international calls).

How long will it take to process my loan application? A personal loan application is processed within 5 to 7 working days upon receipt of complete documents.

Contact Us

To be able to access our toll-free numbers, make sure that you are using telephone services supported by the indicated carrier in the table below. If your country is not included in the list dial the International Access Code +63 + 2 + 88910000.

You may call our 24-hour hotline at (+63) 7791-0077 or send us an email at preferred@bpi.com.ph.

Key Takeaways. You can still receive deposits into frozen bank accounts, but withdrawals and transfers are not permitted.

After five invalid attempts at logging in, you will be locked out of the system for security purposes. To restore access to your account, you can select the “Forgot Password?” link on either online banking or our mobile banking app. * The system will route you to the same password recovery process as described below.

You may send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.

Overseas, we offer diverse value-added services through two banking subsidiaries: BPI International Finance Limited in Hong Kong and Bank of the Philippine Islands (Europe) PLC, which has a head office and a branch in London.

What is an international toll free number? ›

What is an International Toll Free Number? An international toll free number is simply a phone number that can direct international calls to your business. You can choose an international toll free number with a prefix that is familiar to your overseas customers, and they can call you on that number at no cost to them.

Updates on your loan application shall be sent thru SMS to the mobile number you have provided in your application.

If employed: A Gross income of at least Php 15,000/month or Php 195,000/year. At least 2 years with the company and confirmed as a permanent employee.

Loan any amount ranging from Php 20,000 to Php 3,000,000. Get your cash quickly and safely through your BPI account. Pay your monthly installment through our automatic debit facility. Pay in 12, 18, 24, 30, or 36 monthly installments.

You may send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.

Be ready to talk about your goals, budget, and any financial concerns that are keeping you up at night. Write down specific questions you have about everyday banking needs, savings plans, upcoming expenses, such as buying a home or taking out a loan, and how to plan for unexpected events.

BEA Chat is a 24/7 chatbot service offered by the Bank of the Philippine Islands (hereinafter referred to as “BPI”, “we”, “us”, or “our”), that uses Conversational Artificial Intelligence technology to address a user's query pertaining to BPI's products and services in real time via chat.

For example, official BPI emails are sent using the domain '@bpi.com.ph'.