FAQs
How do I contact BPI customer services? ›
Our address is:
Ayala Plans, Inc. You may also send us a message or call our 24-hour BPI Contact Center (+632) 889-10000, 1-800-188-89100 (domestic toll-free for PLDT), and 63+2+889-10000 (mobile phone and international calls).
- Go to BPI Online or Mobile app.
- Click "Forgot Password."
- Type your username and select product type.
- Type your deposit account number, credit card customer number, or loan account number.
- Enter your date of birth.
- Create a new password and confirm the password by retyping it.
- Click "Next" and type your One-Time PIN.
You can no longer unlock your BPI Online access once it's locked. You must request a deactivation of your username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch so you can re-enroll to BPI Online using a new username.
Is 02 7795 2500 a BPI number? ›BPI on X: "@myjenuery Hi, Jenuelyn! (02)795-2500 is one of our outbound trunk lines.
How do I call BPI hotline from abroad? ›Contact Us
If your country is not included in the list dial the International Access Code +63 + 2 + 88910000.
- (+632) 889-10000. This is our 24-hour Contact Center.
- (+632) 7791-0077. This is our BPI Preferred Dedicated Line.
- 1-800-188-89-100. This is our Domestic Toll-free Number (using PLDT and calling outside Metro Manila).
- Address. Bank of the Philippine Islands.
For immediate concerns, such as lost or stolen BPI debit and credit cards, please call our 24-hour BPI Contact Center at (+632) 889-10000 for Metro Manila or 1-800-188-89100 for domestic toll-free calls.
How many attempts for BPI online? ›What if the system tells me my account is locked? After five invalid attempts at logging in, you will be locked out of the system for security purposes. To restore access to your account, you can select the “Forgot Password?” link on either online banking or our mobile banking app.
How can I change my BPI online banking contact number? ›- Log in to your BPI online account.
- In the upper left corner, click More > General settings.
- Under Profile, click Update mobile number.
- Enter your debit card number and your new mobile number.
You may send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
Can I still withdraw if my online banking is locked? ›
Key Takeaways. You can still receive deposits into frozen bank accounts, but withdrawals and transfers are not permitted. Banks may freeze bank accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks.
Can I withdraw money if my online banking is blocked? ›When your account is blocked it means you can't make any purchases using your debit card. It also means any direct debits or standing orders will not be processed. Access to your funds will also be blocked therefore, you can't withdraw cash out at ATM or Post Office and you can't make any payment transfers.
How can I know my BPI branch code? ›BPI branch codes are embedded in the account numbers for easier identification of the branch of account and to facilitate management of branch processes and services.
Is BPI customer number the account number? ›BPI Credit Card customer number is your credit card account number. You may check this in your statement of account or in your BPI Express Online access.
How can I check my BPI account number? ›To know your new BPI account number, you may reach out to our 24-hour BPI Contact Center and press Option 8 for our self-service facility. You will need to enter your old BPI Family Savings Bank account number and your birthday to hear your new account number, new branch of account and effective date of the change.
What is the 24 7 toll-free number of BPI customer service hotline? ›For immediate concerns, such as lost or stolen BPI debit and credit cards, please call our 24-hour BPI Contact Center at (+632) 889-10000 for Metro Manila or 1-800-188-89100 for domestic toll-free calls.
How can I talk to a BPI agent? ›You may send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
How do I send an email to BPI customer service? ›You may call our 24-hour hotline at (+63) 7791-0077 or send us an email at preferred@bpi.com.ph.
What is BPI preferred hotline for? ›For questions and other concerns, BPI Preferred clients can reach out to their Relationship Managers or contact the dedicated line (+632) 7791-0077. Not yet a BPI Preferred client? Start your Preferred Banking journey today.