Frequently Asked Questions
Cancellations
When can I cancel?
You may change or cancel your subscription at any time. To change or cancel your subscription, please contact Customer Service at 1-(800)-JOURNAL (568-7625) or 609-514-0870. We do not accept cancellations by mail, email, or by any other means.
Refunds
Are refunds available?
For Monthly and Quarterly Subscriptions
When cancelling a monthly or quarterly subscription, all future charges associated with your subscription will be cancelled. You may notify us of your intent to cancel at any time, however your cancellation will become effective at the end of your current billing period. You will not receive a refund; your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
For Semi-Annual and Annual Subscriptions
If you cancel a 6-month or annual subscription, your subscription and other subscriber benefits will end immediately upon your cancellation and you will receive a refund prorated to the effective date of your cancellation. If you cancel within the final 30 days of your subscription, the cancellation will not take effect until the end of your current billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
Email Address Previously Registered
I would like to subscribe, but I get an error when entering my email address?
If you would like to subscribe using an already registered email address, please select the ‘Sign In’ option on the order page. Sign in with your email address and password, and this will allow you to continue your purchase.
If you have forgotten your password, use the link on the sign-in screen to recover it. An email will be sent with instructions to reset your password. If you need further assistance, please call Customer Service at 1-(800)-JOURNAL (568-7625) or 609-514-0870.
Pricing
What are your rates?
The rates will vary depending on the package purchased. Please select the package you're interested in to see the rates available for that package.
Is that your best rate?
Our introductory prices are our lowest available rates, and are available only to new subscribers.
When will my price change?
At the end of the introductory term, your subscription will automatically renew each month at the standard price for your package. Please select the package you're interested in to see the rates available for that package.
Payment Methods
By what methods can I pay?
All packages require credit card payment, and are automatically renewed.
Must my subscription be automatically renewed?
All of our subscriptions are on automatic renewal for your convenience. You do not have to worry about mailing back renewal notices or missing issues if you forget to renew. You have complete control over your subscription and can contact us to change or cancel at any time.
Packages
What does each package include?
WSJ Digital package includes the WSJ tablet app, full WSJ.com access, and the WSJ Smartphone app.
WSJ Digital Bundle package includes full access to WSJ.com, Barrons.com, and MarketWatch.com; the WSJ, Barron's, and MarketWatch mobile and tablet apps.
Weekend Print + WSJ Digital package includes delivery of the weekend newspaper and WSJ. Magazine, full WSJ.com access, and the WSJ Smartphone app.
Monday — Friday Print + WSJ Digital package includes delivery of the newspaper Monday - Friday, full WSJ.com access, and the WSJ Smartphone app.
Monday — Friday & Weekend Print + WSJ Digital package includes 6-day home delivery and WSJ. Magazine, full WSJ.com access, and the WSJ Smartphone app.
Can I create my own package with only the products I want?
We do not have an option to create your own package. We do offer multiple packages to choose from in order to best fit your needs.
