Apple Pay Frequently Asked Questions (2024)

Expand Can I use my TD Bank Visa® Card with Apple PayTM?

Yes. The following TD Bank products are eligible for use with Apple Pay:

  • TD Bank Visa Debit Cards:
    • TD Bank Visa Debit Card
    • TD Bank Business Visa Debit Card
    • TD Bank Private Client Visa Debit Card

  • TD Bank Visa Credit Cards:
    • TD Cash Visa Credit Card – Platinum & Signature
    • TD Easy RewardsSM Visa Credit Card – Platinum & Signature
    • TD Cash RewardsSM Visa Credit Card – Platinum & Signature
    • TD Payment Plus® Visa Platinum Credit Card
    • TD First ClassSM Visa Signature Credit Card
    • TD Business Solutions Visa Credit Card
    • TD Simply Flexible BusinessSM Visa Credit Card
    • TD Ameritrade Client Rewards Credit Card – Platinum & Signature
    • TD AeroplanTM Visa Credit Card – Platinum & Signature

  • TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card
    • TD Go Visa Prepaid Card

Expand What do I need to use Apple Pay?

Apple Pay is available in the United States to customers with compatible Apple devices running the latest version of iOS.

Here's what you need to use Apple Pay:

  • A compatible Apple device. A list is available on the Apple website*.
  • The latest version of iOS
  • United States as your selected region
  • Touch IDTM or passcode on your device
    • For Apple Watch®: a passcode and Wrist Detection turned on
  • iCloud account
  • Eligible TD Bank Visa Card

Expand How do I set up my TD Bank Visa Cards in Apple Pay?

You can start using Apple Pay as soon as you add your eligible TD Bank Visa Card to Apple Pay.

To add your TD Bank Visa Card:

To a compatible iPhone®: Open the Wallet app (formerly Passbook) and tap the plus sign in the upper-right corner, then follow the steps on the device.

To a compatible iPad®: Open the main Settings app on the device, then go to Wallet & Apple Pay (formerly Passbook & Apple Pay), tap Add Credit or Debit Card, and then follow the steps on the device.

To an Apple Watch: Open the Apple Watch app on the paired device and go to Wallet & Apple Pay (formerly Passbook & Apple Pay), tap Add Credit or Debit Card and then follow the steps on the device.

If your card successfully loads and activates, no further steps are required. If activation is required, call the number that appears on the screen. If no number appears, call the number on the back of your card.

Expand How do I make my TD Bank Visa Card my default card in Apple Pay?

The first card you add to Apple Pay will be the default payment card. To change your default card:

On an iPhone or iPad: Open the main Settings app on the device, then go to Wallet & Apple Pay (formerly Passbook & Apple Pay), tap Default Card and then tap the TD Bank Visa Card you would like to select as your default card.

On an Apple Watch: Open the Apple Watch app and tap Default Card, and then tap the TD Bank Visa Card you would like to select as your default card.

Expand Can I make a purchase using a card other than the card I've designated as my default card?

To use another card for in-store purchases:

On an iPhone: Your default card will be shown at the top of your screen. Your other cards will be stacked at the bottom of the screen.

To use a card other than your default card, tap the stack of cards at the bottom of the screen, then select the one you'd like to use to make your payment.

On an Apple Watch: Double-click the side button and you'll see your default card. To change cards, swipe left or right.

To use another card for an in-app purchase: Tap Apple Pay Frequently Asked Questions (1), then tap card and select the card you'd like to use to make your payment.

Expand What should I do if I have an issue adding my TD Bank Visa Card to Apple Pay?

TD Customer Service is ready to help you with any issues you may have adding your TD Bank Visa cards to a compatible Apple device.

  • For help with your Personal and Small Business TD Bank Visa Debit Cards: 888-937-0005
  • For help with your Personal and Small Business TD Bank Visa Credit Cards: 866-606-7470
  • For help with your TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card: 1-888-568-7130
    • TD Go Visa Prepaid Card: 1-855-219-8050

For issues with your Apple device or Passbook please contact Apple for support.

Expand Where and how can I use Apple Pay to pay in a store or within apps?

You can use Apple Pay with your compatible Apple device to pay in stores that accept contactless payments. Visit the Apple website* for a list of participating merchants and mobile apps, or look for one of these symbols at checkout:

Apple Pay Frequently Asked Questions (2)Apple Pay Frequently Asked Questions (3)

Some stores might have this symbol on their card readers and point of sale terminals, but they might not be currently set up to accept contactless payments including Apple Pay.

Using Apple Pay within Apps

With a compatible Apple device, you can use Apple Pay to pay within apps when you see the "Buy with Apple Pay" or "Apple Pay" button as a payment method. Look for these buttons in apps:

Apple Pay Frequently Asked Questions (4)

Learn more about how to set up and use Apple Pay*.

Expand Will I have to sign a receipt or enter a PIN when paying with Apple Pay?

It depends on the merchant. In some cases you may need to sign a receipt or enter your PIN – just as you would with your plastic TD Bank Visa Card. If asked to verify the last four digits of your card number when making a purchase, instead provide the last four digits of the device account number. The device account number can be found by selecting the Apple Pay Frequently Asked Questions (5) icon while viewing your card in the Wallet (formerly Passbook) or Apple Watch app.

Expand Will I continue to earn rewards and benefits from my TD Bank Visa Cards when I pay using Apple Pay?

Yes. If your TD Bank Visa Card earns points or rewards for eligible transactions, you'll continue to earn the same points and/or rewards for eligible transactions when you pay using that card in Apple Pay.

Expand Does Apple Pay show my recent transactions?

When you view your TD Bank Visa Card in Wallet (formerly Passbook), you'll see the last transaction for each card.

You can also see the last 10 transactions for each card. Just tap the card in Wallet (formerly Passbook), then tap Apple Pay Frequently Asked Questions (6).

Expand Why is my transaction amount sometimes reported differently in Apple Pay?

Occasionally only initial authorization amounts will be passed to Apple Pay, which might be different from the final transaction amount. As a result, you might see different transaction amounts from locations such as restaurants, gas service stations, hotels, and car rental companies. Always refer to your TD Bank account statement for final transaction details.

Expand How do I return an item I bought using Apple Pay in a store?

The cashier can use the Device Account Number to find the purchase and process the return, just like they would with a traditional card payment. To see the last four digits of the Device Account Number, tap the card and tap Apple Pay Frequently Asked Questions (7).

If the cashier needs your card details to process the return, you can follow the same steps for making a payment. Hold the Apple Pay device you used to make the payment near the reader, select the card you used to make the original payment, and authorize the return.

Depending on the return and refund policies of the store, it may take several days for the return transaction to appear on your TD Bank Visa Card statement. We recommend keeping your receipt until the return posts to your account.

Expand How does Apple Pay keep my information private?

Your actual card numbers aren't stored on your device or on Apple servers. When you pay in stores, neither Apple nor your device sends your actual TD Bank Visa Card numbers to merchants. When you pay in apps, the merchant will only receive information like name, email address, billing and shipping address you authorize to share to fulfill your order. Apple Pay retains anonymous transaction information such as approximate purchase amount.

Learn more about Apple Pay security and privacy on the Apple website.

Expand What should I do if my Apple device is lost or stolen?

If you lose your Apple Pay-enabled Apple device, contact TD Bank Customer Service to deactivate your TD Bank Visa Cards in the device.

  • For Personal and Small Business TD Bank Visa Debit Cards: 888-937-0005
  • For Personal and Small Business TD Bank Visa Credit Cards: 866-606-7470
  • For TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card: 1-888-568-7130
    • TD Go Visa Prepaid Card: 1-855-219-8050

If your Apple Device is lost or stolen, you also have the ability to suspend or permanently remove the ability to pay from that device with Apple Pay. To learn more, visit the Apple website.

Expand Can I continue to use my plastic TD Bank Visa Cards if I suspend or remove those cards in Apple Pay?

When you suspend or remove your cards in Apple Pay, only your device-specific Device Account Number is suspended or removed.

Your plastic card numbers are not saved on the device, and you can continue to use your plastic cards normally, as long as you didn't deactivate them.

Expand What should I do when I receive a replacement card?

When you receive a replacement TD Bank Visa Card, TD Bank will not automatically update your device account number within Apple Pay with your new card information. You can contact TD Bank Customer Service to update the current device account number on your device with your new TD Bank Visa Card information.

  • For Personal and Small Business TD Bank Visa Debit Cards: 888-937-0005
  • For Personal and Small Business TD Bank Visa Credit Cards: 866-606-7470
  • For TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card: 1-888-568-7130
    • TD Go Visa Prepaid Card: 1-855-219-8050

Alternatively, you can delete your old TD Bank Visa Card from your device and add the replacement card, which will create a new device account number.

*By clicking on this link you are leaving our website and entering a third-party website over which we have no control.

Neither TD Bank US Holding Company, nor its subsidiaries or affiliates, is responsible for the content of third-party sites hyper-linked from this page, nor do they guarantee or endorse the information, recommendations, products or services offered on third-party sites.

Third-party sites may have different Privacy and Security policies than TD Bank US Holding Company. You should review the Privacy and Security policies of any third party website before you provide personal or confidential information.

Apple, the Apple logo, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.

©2016 Visa U.S.A. Inc.

Apple Pay Frequently Asked Questions (2024)

FAQs

What's going on with Apple Pay? ›

No, we are not detecting any problems with Apple Pay right now. The last outage detected for Apple Pay was on Thursday, September 7, 2023 with a duration of about 3 hours. Want to advertise in this space? Reach Apple Pay users directly when they're experiencing technical issues, slow performance, and downtime.

Why is everyone using Apple Pay? ›

Apple Pay is designed with your security and privacy in mind, making it a simpler and more secure way to pay than using your physical credit, debit, and prepaid cards. Apple Pay uses security features built-in to the hardware and software of your device to help protect your transactions.

Is Apple Pay customer support good? ›

Customer support is very good better than other options. If you have never tried a payment system like this, I highly recommend it. During the pandemic, it has worked perfectly for me to make a contactless payment. It is easy and I trust their security system.

What is the Apple Pay controversy? ›

The lawsuit also challenges Apple's practice of charging banks up to 0.15% for credit card transactions on Apple Pay, its digital payments platform, arguing that the fees cut into lenders' ability to invest in improving the mobile banking experience.

Why is Apple Pay declining? ›

Your card or the transaction account has insufficient funds or limit for the transaction. An incorrect card PIN has been entered at the terminal. The terminal does not support contactless payments.

Can hackers steal Apple Pay? ›

The the actual card details can be stolen by hackers, but that wouldn't involve Apple Pay. Neither Apple or you phone store the card data in unencrypted form. Apple Pay only has encrypted data which is useless to hackers. You and the bank have card details.

Why is wallet not working? ›

Make sure that your Google Wallet app is up to date. Learn how to update apps on Android. Make sure your Android version is 7.0 or above. Make sure that Google Play Services are up to date.

How to use Apple Pay without double click? ›

On an iPhone with Face ID, you can also use AssistiveTouch or use Switch Control to confirm payments with Face ID instead of double-clicking the side button.

What is the disadvantage of using Apple Pay? ›

Cons of Apple Pay

Apple Pay is not accepted at all retailers and not compatible with all banks or card issuers. Backup may be required, just in case. Apple Pay only works if your phone does. You may still need to carry a physical credit card as a backup in case your battery dies or you misplace your phone.

What are the weaknesses of Apple Pay? ›

There are a few downsides to Apple Pay. The biggest con is that while Apple Pay is popular, there are still some customers who don't know how to use it. Your team will need to be knowledgeable enough to educate some new users. You may also need to upgrade your terminals if they aren't NFC-enabled.

What is the difference between Apple Pay and Apple wallet? ›

What is the difference between Apple Pay and Apple Wallet? Apple Pay is the safe way to pay and make secure purchases in stores, in apps, and on the web. Apple Wallet is the place where you store your credit or debit cards so you can use them with Apple Pay.

Can Apple Pay refund money if scammed? ›

Apple Cash is a peer-to-peer money transfer service that doesn't include buyer protection. Unfortunately, this means that an Apple Cash transfer can't be reversed (because you authorized the transfer). But if you used Apple Pay to send money to a fraudulent store or scammer, you can dispute the transaction.

Is Apple Pay safer than a credit card? ›

Apple Pay is safer than using a physical credit, debit, or prepaid card. Face ID, Touch ID, or your passcode is required for purchases on your iPhone, Apple Watch, Mac, or iPad. Your card number and identity aren't shared with merchants, and your actual card numbers aren't stored on your device or on Apple servers.

Does Apple Pay ask for a social security number? ›

The first time that you verify your identity, you might be asked for this information: Your full name. Your Social Security number. Your date of birth.

Why is Wallet not working? ›

Make sure that your Google Wallet app is up to date. Learn how to update apps on Android. Make sure your Android version is 7.0 or above. Make sure that Google Play Services are up to date.

Are Apple Pay and Apple wallet the same thing? ›

What is the difference between Apple Pay and Apple Wallet? Apple Pay is the safe way to pay and make secure purchases in stores, in apps, and on the web. Apple Wallet is the place where you store your credit or debit cards so you can use them with Apple Pay.

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