Amcor hiring Credit & Collections Manager in Manchester, MI | LinkedIn (2024)

We are global, we are impacting the lives of millions every day, we are making a difference! 

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.  

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com. 

Job DescriptionCredit & Collections Manager

• HYBRID from Manchester, MI***

Position OverviewThe Credit and Collections Manager is a critical leader of the Shared Services team responsible for customer credit evaluations, managing the timely collection of all outstanding invoices and accurately forecasting cashflow. Position highlights are as follows:

• Lead collection efforts to achieving target of 95%+ current per business unit and DSO thresholds geared toward strong working capital
• Partner with key financial, commercial and customer contacts to drive timely cash collection and dispute resolutions
• Manage a team of three collection specialist
• Perform risk assessments of new and current customers in accordance with company policies focusing on positive customer relationships
• Develop best practices to streamline workflows and improve processes. Improve benchmarking metrics and key performance indicators for dashboard reporting
• Develop timely and accurate cash forecasts; analyze cash collections forecasts using estimated sales, Open AR and additional factors
• Manage end execute SOX compliance and controls

Essential Responsibilities And DutiesCredit Management

• Lead and coordinate new customer reviews, using a combination of third-party evaluation services, historical data and key input from Sales personnel
• Administrator the Salesforce based credit review platform
• Perform credit utilization reviews to ensure that customer limits are aligned with actual and forecasted sales on a monthly basis
• Leverage SAP credit and collections modules to control customer activity in relation to limits including controlling all potential shipment holds driven by overall exposure
• Develop and monitor KPI benchmarking reports to track performance trends internally and versus industry standards
• Partner with Commercial teams and operations to ensure clear communication lines for customer activity
• Perform monthly Bad Debt evaluations and partner with business unit leadership to ensure compliance with corporate policies

Accounts Receivable and Collections Management

• Lead a team of three collection specialists, including time reconciliations, coaching and all evaluations
• Generate and analyze monthly A/R aging reports using SAP reporting tools. This includes generating monthly KPI reports for management reviews
• Lead contact with Commercial Sales teams including mid-month aging reviews and coordination of support functions
• Manage internal / external disputes and resolve problems on a timely basis to minimize customer disruptions
• Promote strong working relationships with both internal and external customers
• Perform ongoing training of Commercial and other key users of our Collections platform application and assigned portfolios
• Manage online customer portals and utilize to maximize communication and documentation
• Drive process improvements by playing a key role in SME Steering Committee with other Commercial, Finance and IT leaders

Master Data, Software Administration and Working Capital

• Co-Lead the management of all customer master data within SAP
• Develop, monitor and analyze weekly and monthly cash collection forecasts pivotal to our direct cashflow modeling
• Collection software management – Critical SME of overall product functionality and key liaison with product developer. Maintain accurate and balanced real time information using web-based platform. Also responsible for leading contract renewal discussions
• Author collections software reports, customer letters and internal reporting, including the monthly review and distribution of notices to customers.

Internal Controls and Compliance

• Own all applicable policies and procedures for the area, including authoring new process improvements and updates to standard workflow documentation
• Execute and enforce all corporate SOX policies regarding receivable accounts and credit reporting requirements
• Train internal personnel regarding SOX compliance and key controls
• Participate in the internal and external Audit processes
• Perform monthly account reconciliations as assigned
• Other duties as applicable

Team Leadership & Talent Development

• Lead, manage and develop team of collection and cash application team members
• Attract, retain, engage, motivate and develop bench strength within the team to enable internal promotion and transfer as opportunities arise

Required Skills And Education

• Bachelor’s degree required in accounting or related field
• 7+ years of applicable experience
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Prior management experience
• Ability to partner and communicate effectively with internal stakeholders and customers
• Self-starter with the ability to meet deadlines
• High level of accuracy and attention to detail
• Expertise in SAP including Credit Module
• Strong software skills with Excel and Word
• Experience with specialized software platforms, including web-based applications
• Strong written and verbal communication skills
• Confidence leading team meetings and capable of creating presentations and group updates
• Strong time management skills for both individual and the department

Relationship

• Works directly with the Accounting Manager, VP of Finance/Controller and all levels of Sales team members.
• Works frequently with employees in other accounting functions, commercial groups and customers.

ADA RequirementsPhysical Requirements

• Normal vision
• Near vision
• Distant vision
• Hearing/Listening
• Talking/Speaking
• Hand/Finger Dexterity
• Walking
• Sitting
• Standing

Work Environment

• Office environment

Our ExpectationsWe Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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