‎Ally: Banking & Investing (2024)

Mar 25, 2024

Version 24.5.0

Bugfixes and performance improvements.

4.7 out of 5

73.1K Ratings

73.1K Ratings

MStyleFTW , 02/10/2024

2024: great app but STILL not VPN friendly

AND ANOTHER THING: What's with the "Your Ally session timed out due to inactivity" push notification? Do you really think my session timeout is so important that I need to get a push notification every time I use your app? Have you, or anyone you know, ever received that notification and said, "Oh, my Ally app session is timed out, I better do something about that"? No? Yeah, I didn't think so. And this notification can only be disabled if you completely disable all Ally notifications which is nuts. I bet this was some manager or consultant's "contribution" to the Ally app project to justify their insane salary. Please remove this useless notification or at the very least give your users the option to turn it off separately in app settings.

2024 UPDATE: So, it’s 2024 and the Ally Bank iOS app (and website) still aren’t VPN friendly. Literally every other banking app and website that I use work fine with VPNs. But Ally Bank chooses to be stuck in the past and jeopardize the security of their customers because they don’t want to spend a little money to make their app and website VPN compatible. Do better.

ORIGINAL REVIEW: Great bank and app. One problem: when my VPN is on, the app gets stuck on the loading screen. I have many other bank / brokerage iOS apps and every single one of them works flawlessly with the VPN enabled. Please update your iOS app to work with VPNs.

Developer Response ,

Hi, we hear your concern. We’ll share your feedback with our team. ^MG

apm1026 , 07/11/2022

Could be better

I’ve had Ally about 10 years now. Was first attracted by their no penalty CDs when I was saving for my first home. Obviously in that amount of time alot has changed in my own life and therefore current needs, tech and stock trading. The good: they’re polite, easy to get a hold of on the phone. The bad: their stock trading interface is circa 2010. This is how others used to look and function so originally I didn’t think anything of it but other options have come so much further now I don’t know why y’all don’t get with the program to keep a younger customer base engaged. I like the analyst reports and options charts but actually entering a trade is cumbersome and they won’t let you trade on margin. Plus it only shows your average holdings of a ticker- no clue how to see how much of that is ST or LT to make informed decisions when selling. There are much better stock trading options out there. Only reason I still have the stock account I do is because my main brokerage no longer accepts stock transfers and I don’t want to cash out of these. I moved 90% of my money out years ago when it was in cash. Summary- as a bank they are competitive with CD rates. I’ve never used them for normal savings or checking so can’t comment. Good customer service. To stay competitive, their trading side needs a major facelift, but does have better research tools than others.

Verticaltakeoff , 07/26/2022

Used to be great, lately not so much

This app and bank used to be great. At some point in 2022 the app and bank started having issues. The most egregious problem I have had is, after signing in the app say “you have no accounts at Ally bank “. Depending on the situation this can be terrifying. Luckily closing the app and trying again later has brought back my accounts. No exactly confidence inspiring. Often Face ID fails to work. Sometimes it fails to invoke a Face ID check forcing me to hit the Face ID button. Sometimes it performs the Face ID verification but never unlocks the app. Fortunately this can also usually be fixed by closing the app, waiting a while and trying again. When. I can actually get it to authenticate the apps responsiveness is painfully slow. The account screen can take a long time to populate data. I have seen this behavior on my iPhone 13 pro when on excellent WiFi or cellular networks. This also happens on my iPad Pro and my wife’s iPhone. On all these devices we access other services and financial institutions without issue. I suspect that Ally made a change to their back office servers that is causing these problems but that is just speculation. I have lost trust in Ally after being a customer for many years. I opened up another account at a local account because I wasn’t comfortable having the bulk of my assets at Ally any more. This used to be a great bank. I hope they fix their issues.