After your trip: Handling disagreements (2024)

FAQs

What happens when you dispute an Airbnb charge? ›

While the chargeback process is ongoing, your bank may temporarily deposit the disputed amount into your account—it's important to note that this amount comes directly from your bank, not Airbnb. If it's determined that the charge from Airbnb was valid, then these funds may be taken back by the bank.

If you've been unable to reach a resolution with your host, use Airbnb's 30-day satisfaction guarantee instead. Navigate to the Profile tab and contact Airbnb. You have up to 60 days after checkout to submit a Resolution Center request.

You can use our Resolution Centre within 60 days of your reservation's checkout date to request or send money for things related to your Airbnb trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Centre request.

...then it should take 5-7 business days from the date it was resolved. However, in larger cases that require receipts, pictures and documentation for damages or repairs, this could take over a month depending on how urgent the case is.

If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This does not apply to stays in China, Japan, or India.) You'll never be charged without advance notice or a chance to appeal before and after you've been charged.

Get help from Airbnb

If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.

Airbnb provides a Neighborhood Support platform for concerned neighbors that allows them to report any issues online whether it is from excessive noise, parties, uneasy personal safety, etc. If the neighbor reports your Airbnb listing, Airbnb will then evaluate the situation and contact the host of the listing.

Travelers should use Airbnb's resolution center to submit a claim within 60 days of checkout. Through this process, you can request money for incidents related to your Airbnb trip. If you and the host aren't able to come to an agreement within 72 hours, there is an option for Airbnb to mediate the claim.

If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.

Can you complain to Airbnb and get a refund? ›

Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. Just a note, the Resolution Center may not be available for use with some hotel stays.

While you can't remove a review, you can report it if you think it violates our Reviews Policy. Feel free to respond with more context or to provide your own perspective, so long as you, too, follow the Reviews Policy.

If the credit card issuer determines your dispute is valid, they're required to remove the charge from the bill. But if the issuer determines the dispute is not justified, you'll have to pay the charge. The issuer must tell you the reason for rejecting your dispute and inform you of the date that payment is due.

If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. Just a note, the Resolution Center may not be available for use with some hotel stays.

We'll automatically send your refund as soon as you cancel, but your bank or credit card issuer may take longer to get it to you—it all depends on how you paid and where you live. Find out when your refund arrives, and how it may take longer depending on your payment method and region.