Access Bank PLC | USSD Banking (2024)

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*901#

DID YOU KNOW?

That an additional₦6.98K is charged to your account by your network provider when you transact using*901#. This charge is applicable to all financial transactions carried out on all USSD platforms in Nigeria including the*901# platform. Airtime and data purchases are however exempted from this charge.

This policy became effective on June 6, 2021.

Here is the good news, at Access Bank, we are committed to providing more alternative solutions for our customers at no extra cost.

Other alternative channels include:

AccessMore App: Download and register on the AccessMore app between 10am and 2pm every weekday to get up to 5000 points in our Happy Hour reward scheme. Click here to download now!
Online Banking: Click here to get started
ATM
Whatsapp Banking

Happy Hour Rewards: How it works

Download the AccessMore app between 10am-2pm/Weekdays or 4pm-6pm on Weekends
Log-in with your username and password
Select the “Referrals and Reward” tile, click on “Opt in”
Voila, you get 5,000/1,000/500 points depending on the time/day
These points are equivalent to ₦5,000/₦1,000 and ₦500 respectively

Start enjoying seamless transactions at no extra cost,Click here to download the AccessMore app now

Can I block all my accounts at once?

Yes, choose the ‘block all accounts’ option on the menu to block all accounts linked to your registered mobile number.

Can I block a third-party account without their knowledge or consent?

To block an account, the account holder must conﬁrm the request using their USSD PIN, which means no one can initiate a block account request on behalf of a third party just by knowing their phone number or account number.

Can I block my account if I have not registered on USSD Banking?

Your USSD PIN is required before any block account request is validated. If you have not previously registered on *901#, you will be required to do so and create a 4-digit USSD PIN.

Follow these easy steps to register and create a PIN,

Dial*901#
Select any service, for instance, transfer
Enter Account number
Enter Date of Birth in the format shown (DDMMYYYY)
Create PIN, then submit OR
Dial*901*0#
Enter Date of Birth in the format shown (DDMMYYYY)
Create PIN, then submit

Can I block the accounts of friends/family using the third-party option?

Your friends and family who are access Bank account holders can use the third party option to block their accounts on your device. However, they must complete the process themselves without disclosing their USSD PIN to anyone.

Can I reset my PIN using a third-party phone or a phone number not linked to my account(s)?

Can I use this service on a non-Access Bank customer phone?

Yes, you can. Follow the steps below:

Dial*901*911#
Select Option 2 (Block Account)
Select ‘Third party’
Enter the phone number linked to your account(s)
Select the account you want to block (you can select either one of your accounts or all of them)
Enter your USSD PIN

A successful request notiﬁcation will display on the phone screen once you complete this transaction.

Do I need a smartphone to use this service?

No, this service can be used on any phone type, either a smartphone or a feature phone.

Do I need to Enrol on USSD to use the Block Account Feature?

No, all Access Bank customers that have enrolled on our USSD Service (*901#) and created a 4- digit PIN can use this service.

How do I unblock my account?

You can unblock your accounts by doing any of the following:
Send a duly signed instruction via email tocontactcenter@accessbankplc.com
Call our 24-hour contact centre on 07003000000 or visit a branch.
ClickHEREto use the self-service customer support option on our website
Visit a branch close to you for further assistance.

What happens if I lose my phone and my details are compromised?

If you lose your phone, you can use the third party option on any phone to block your account instantly.

What if I forget my USSD PIN?

Follow these easy steps to reset your PIN:
Dial*901#
Select 4 ‘Other Services’
Select 5 ‘Reset PIN’
Enter Date of Birth in the format shown (DDMMYYYY)
Create New PIN and Submit OR
Dial*901*0#
Enter Date of Birth in the format shown (DDMMYYYY)
Create New PIN and submit

Or If you lose your phone or suspect fraudulent activities in your account and cannot rememberyour PIN, quickly call 07003000000 from any phone number to block your account.

What if I have other accounts not linked to the phone number?

If you have the same mobile number maintained on diﬀerent accounts, kindly request a proﬁle merge at any of our branches or send a written instruction via email tocontactcenter@accessbankplc.comto resolve this.

What is the diﬀerence between the opt-out and block account options?

When you select Opt-out, you will be disabled from USSD Banking Service only, which means you will have access to your accounts via our other platforms and channels except for*901#.

Block Account restricts access to the account(s) selected such that accessing the account(s) via any channel or platform is impossible until the account is unlocked.

What is the USSD Code to block an account?

Dial*901*911#on any phone and follow these easy steps:

Dial *901*911#
Select Option 2 (Block Account)
Select 'Self' or ‘Third party’ for others
Enter the phone number linked to the account (s)
Select the Account you want to block (you can select either one of your accounts or all of them)
Enter your USSD PIN

Or dial*901#and select Other Services:

Select Option 9 (Opt Out)
Select Block Account
Select 'Self' or ‘Third party’ for others
Enter the phone number linked to the account (s)
Select the Account you want to block (you can select either one of your accounts or all of them)
Enter your USSD PIN

A successful request notiﬁcation will display on your phone screen once you complete this correctly, and your account(s) would be instantly blocked.

Would I be charged for using this service?

No, this is a free service oﬀered by Access Bank. However, the ₦6.98USSD telco charge for all transactions done on USSD Banking (excluding airtime and data purchase) applies.