Dispute prevention and resolution DPR processes offer a way to prevent or resolve a misunderstanding, problem, dispute or conflict.
The processes are voluntary, and the parties must opt for a specific process by mutual agreement.
The various processes are generally based on cooperation and participation by the parties, in order to find a solution that is satisfactory for all.
DPR processes take into account all aspects of the dispute, including the needs and interests of the parties (self-esteem, security, relations, fairness, cost, etc.), in the search for a solution.
DPR processes may include an agreement reached between the parties without the involvement of any other person, throughnegotiation.
DPR may also be guided by an impartial person who helps the parties reach an agreement. Several approaches involving the presence of another person may be used, such as
It is important to note that, beginning on January1, 2016, the parties are required to consider private dispute prevention and resolution processes before referring their case to the courts.
