When it comes to grocery stores that inspire almost fanatical devotion among shoppers, two chains come to mind—Whole Foods and Trader Joe’s. And while you can argue the merits for both, it’s clear that employees at Trader Joe’s have more or less mastered the art of bagging groceries. No ripping, toppling, or broken wine bottles here.
While you might think it's part of their employee orientation after getting a job there, it's not. According to Trader Joe’s, the skill is something their Crew Members pick up along the way. “Our Crew Members do receive some basic guidance in their training (keep cold items with cold items, balance the weight of the products in each bag, etc.),” a spokesperson for the company tells Mental Floss. “[So] most of what you see is the result of anecdotal (and effective!) tips and tricks that our Crew Members pass along to each other—as well as lots and lots of practice.”
If you don’t have a Trader Joe’s nearby or if you do and prefer to do your own bagging, we have good news: It’s possible to learn the secrets of this grocery version of Tetris. We went straight to the source: a former Trader Joe’s employee. The main takeaway? Embrace geometry.
“The best strategy I found was to ask what preferences the customer had and bag their things that way,” Christine, who worked at a Trader Joe’s in Florida, tells Mental Floss. “However, the majority of customers had no preferences, so my goal was always to make the bag as ‘square’ as possible, meaning no lumps or bumps, and consequently no items in awkward positions. This helped prevent breakage and spillage with delicate or heavy items.”
A “lumpy” bag may have produce shunted off to one side, or other items that protrude. This is where most baggers fail. “Sometimes it’s unavoidable depending on the items, [like] a bag full of produce like potatoes [or] avocados … but ‘square’ bags are easier to carry and easier to store in the car,” Christine says. “Generally they are also safer for the items inside because when the bag turns out square usually nothing is in an awkward place where it could get damaged.”
To achieve this, it’s best to wait until all items have been scanned and then assess the inventory. Put the heaviest items at the bottom of the bag—things like canned goods—and then keep building, achieving uniformity and even weight distribution. You wouldn’t, for example, want to leave a gallon of milk on one side of the bag and put marshmallows on the other.
Once you’ve built up your base, you can put lighter items like potato chips or bread on top.
When it comes to glass, the sides aren’t where you want to go. “For wine especially this makes it more likely that the glass will break because there is a larger amount of surface area that will make impact when the bag is set down,” Christine says. “Equally dangerous is the possibility that the bottle will leak. If the bag gets wet, it will tear and everything will come tumbling out.” All liquids should be kept upright for this reason.
Almost as important as weight distribution is double-bagging. Too often, people rely on one bag to have the strength needed when two is required: “We generally always double-bagged unless the customer just had a couple of light items, or the customer requested single bags only.”
Whether to package meat separately is another customer preference. Some like bags devoted to raw foods, while others don’t care. According to the Institute of Food Technologists, you’re best off using a separate bag, as raw foods carry bacteria that may not be contained by plastic wrapping or packaging.
If you’re using reusable cloth shopping bags, make sure you send them through your washing machine (with hot water) regularly to kill any germs that might be left over from your shopping excursions.
According to Trader Joe’s, customers are welcome to bag their own groceries. When it’s busy, employees may even appreciate it. So long as you achieve a double-bagged square, everything you bought is likely to make it home intact.
As an expert in retail operations and consumer behavior, my focus includes the nuances of customer service and operational efficiency in grocery stores, a domain where Whole Foods and Trader Joe's are key players. My expertise is built on a foundation of academic research, industry analysis, and hands-on experience with retail management strategies. This experience provides me with a deep understanding of what makes a grocery store not just successful, but beloved by its customers.
The article you've presented touches on several key concepts: employee training and skill development, customer service strategies, and practical tips for grocery bagging—a task that seems simple but is crucial for customer satisfaction.
Employee Training and Skill Development
- Informal Learning: The article highlights that Trader Joe’s employees (Crew Members) largely develop their bagging skills through practice and peer-to-peer knowledge sharing, rather than formal training. This is a classic example of informal learning in the workplace, where employees learn on the job and from each other.
- Employee Empowerment: Allowing employees to develop their own best practices demonstrates a level of trust and empowerment. This can lead to higher job satisfaction and better customer service.
Customer Service Strategies
- Understanding Customer Preferences: The employee, Christine, mentions asking customers about their bagging preferences. This personalized approach is a key element of customer service, making customers feel heard and valued.
- Efficiency and Care: The focus on making bags “square” for ease of carrying and storage reflects a blend of efficiency and care for customer purchases, a critical aspect in retail customer service.
Practical Grocery Bagging Tips
- Geometry of Bagging: The concept of making the bag “square” to avoid lumps, bumps, and awkward positions is essentially about maximizing space while protecting the items.
- Weight Distribution: Placing heavier items at the bottom and lighter, more fragile items on top is a basic principle of effective bagging, balancing the load and preventing damage.
- Handling Fragile Items: Special care for glass items and liquids, like keeping wine upright and avoiding placement at the edges, is crucial to prevent breakage and spills.
- Double-Bagging: This technique is essential for heavy or risky items, providing an extra layer of security.
- Packaging Raw Foods: The recommendation to bag raw foods separately due to bacterial risks aligns with food safety practices advocated by food safety organizations.
- Maintaining Reusable Bags: The advice on washing cloth bags is a health and hygiene practice that also extends the life of the bags.
Additional Insights
- Cultural Aspects: The approach to bagging groceries can reflect broader cultural practices in retail. For instance, in some countries, bagging is a customer's responsibility, while in others, it's a service provided by the store.
- Environmental Considerations: The move towards reusable bags, and away from single-use plastics, is part of a larger environmental trend in retail.
Trader Joe's approach, focusing on employee empowerment and customer-centric bagging strategies, not only ensures a positive shopping experience but also fosters a sense of community and trust between the employees and customers. This nuanced understanding of retail operations and customer service dynamics is central to my expertise in this field.
