7 Benefits of Fintech for Consumers - GDS Link (2024)

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GDS Modellica

17/10/2022

Fintechs have put Spain in 6th place worldwide for the number of fintech companies. The main benefits include more personalised service, speed, agility, and greater financial inclusion

The rise of fintechs has caused a radical shift in the financial paradigm, and consumers are now much more active

Fintechs in Spain have gained ground and put the country in 6th place worldwide for the number of companies in the sector. In the new financial ecosystem where the customer is mostly digital and very active, traditional financial institutions no longer see fintechs as a threat and now prefer to collaborate instead. These collaborations have led to greater stability, a wider range of products, and increased knowledge about the customer. Furthermore, fintechs can offer richer data, an improved user experience, and more modern platforms.

Together, fintechs and digital banks can offer a positive experience to their customers. Their cooperation is key to strengthening the current financial sector by improving efficiency and profits, generating new business opportunities, improving the customer experience, and increasing customer loyalty. In 2021, the fintech sector stood out for its high growth and investment figures. In 2022, the sector is predicted to grow, set new trends, and generate new opportunities to establish new partnerships and reduce risk. At the same time, it will open the door to greater centralization of services around a digital architecture that will put fintechs at the heart of the industry.

But fintechs are not just good for traditional financial institutions; they also have many customer benefits. According to GDS Modellica,

The main benefits fintechs have for consumers include:

Personalized service:

they offer specific financial products and services adapted to customers’ needs.

Convenience and speed

they can offer real-time, 24-hour services every day of the year.

Easy access

Easy access to efficient, agile, and simple paperless operations without leaving the house.

Technology

It can guarantee the veracity and security of transactions from any device.

Financial inclusion and democratisation of access to financial products

Access to financial products does not have to be in person and can be digital, thereby improving financial inclusion.

Transparency and fewer fees.

New products and services

Whether mobile payments, automated advice, access to credit through a participating platform, etc.

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The rise of fintechs has caused a radical shift in the financial paradigm. Consumers are no longer passive and now have expectations. If they are not convinced, they can change providers with relative ease. According to the recent World Retail Banking Report 2022 (WRBR) by Capgemini and Efma, “75% of customers surveyed are attracted to Fintech’s cost-effective and seamless services, significantly raising their digital banking expectations.”. However, according to their study, “it is critical banks better leverage data and Artificial Intelligence to tailor the experience, create stronger connections and maximise customer value” because today, customers are “able to switch providers at the tap of a screen.”

In the current financial ecosystem that demands increasingly faster services, identifying, assessing, and preventing potential risks or vulnerabilities is a top priority. For fintechs, strong cybersecurity is an absolute must for communication, transparency, and instilling confidence in customers when managing their finances. The success of fintechs is largely because they are much more than just payment platforms. They offer automated processes and a wide range of tailored products and services that improve the customer experience. However, those customers are not immune from the inherent risks of financial crime. According to García Rouco, managing director at GDS Modellica, “ a permanent and continuing challenge for fintechs will be to guarantee security, and always being prepared for the potential risks is the best form of defence.”

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7 Benefits of Fintech for Consumers - GDS Link (2024)

FAQs

How does fintech benefit consumers? ›

Innovative Payment Solutions: Fintech has revolutionized the way consumers transact, offering innovative payment solutions that are faster, more convenient, and more secure than ever before. These solutions simplify transactions and enhance security.

What benefits does fintech provide? ›

What benefits does FinTech bring about for consumers?
  • Faster and More Efficient Service. Customers no longer need to go to a physical bank location to make basic financial transactions. ...
  • Better Protection. ...
  • Better Inclusion. ...
  • Increased Choices.

What are the benefits of fintech regulation? ›

As FinTech reshapes the financial landscape, there is a growing need for a balanced approach to regulation, ensuring innovation and security. Self-regulation, for instance, can empower FinTech companies to set their standards, monitor compliance, and ensure ethical conduct, all without waiting for external regulations.

What is fintech and its advantages and disadvantages? ›

Fintech has many advantages, including convenience, lower costs, increased competition, customization, and faster transactions. However, there are also potential disadvantages, such as. security risks, lack of human interaction, limited product offerings, regulatory issues, and the risk. of fraud.

What are the positive effects of fintech? ›

Fintech has transformed the way people and businesses access, manage, and transfer money, as well as how they invest, borrow, and insure themselves. Fintech also has the potential to create positive social and environmental impacts, such as financial inclusion, sustainability, and transparency.

How does fintech help people? ›

Fintech offers banking services to people in remote communities. Mobile banking and digital payment platforms are bridging the gap for those far from bricks-and-mortar banks, offering essential services like money transfers, bill payments and savings accounts.

How does fintech help small businesses? ›

Fintech offers several key advantages for small businesses, including improved access to financing through models like crowdfunding and peer-to-peer lending, enhanced operational efficiencies through automation of tasks such as invoicing and payroll, and superior customer experiences enabled by advanced digital payment ...

What are the purposes of fintech? ›

FinTech simplifies financial transactions for consumers or businesses, making them more accessible and generally more affordable.

Why is fintech so successful? ›

In conclusion, the success of fintech can be attributed to its ability to harness technology to provide innovative and accessible financial solutions. From personalized services to streamlined transactions, fintech has transformed the way individuals interact with their finances.

How does FinTech help in lending? ›

Fintech lending works by using digital technology tools to help lenders issue loans online through websites or mobile apps. There are several business models within fintech lending, including peer-to-peer lending, mortgages, business loans, and investor loans.

Why does FinTech matter? ›

FinTech innovation is cutting across regulatory jurisdictions because different business models or delivery methods for services do not conform to existing regulatory structures. Technology eliminates the distance barrier and allows competitors to offer products to new markets on national and global levels.

Why is FinTech appealing? ›

To start, fintech businesses are agile—they constantly innovate and iterate based on the demands of their consumers and aren't constrained by legacy infrastructure like the banks are. They are also keenly focused on customer experience and prioritize the design of user interfaces that are easy to use.

What is the competitive advantage of FinTech? ›

- Technological Progress: The FinTech realm is synonymous with rapid tech advancements. AI-driven financial advice, real-time transaction analysis, and predictive market behaviors are setting the pace for industry leaders. - Consumer-Centric Approach: As users become increasingly tech-savvy, their expectations evolve.

What are the benefits of the FinTech ecosystem? ›

Fintech companies harness technology, such as AI and blockchain, to provide more agile, cost-efficient, and user-centric solutions to conduct transactions, manage investments, and provide more seamless alternatives to traditional banking.

What is FinTech and its impact on financial services? ›

Democratization of financial services

FinTech has played a pivotal role in democratizing financial services and has made them more accessible to a wider range of individuals and businesses. FinTech is leveraging digital platforms & mobile technologies to break the barrier to enter into the financial ecosystem.

What is the consumer duty of fintech? ›

The Consumer Duty is supported by three cross‑cutting rules that require firms to: Act in good faith towards retail customers. Avoid causing foreseeable harm to retail customers. Enable and support retail customers to pursue their financial objectives.

What draws consumers toward fintech? ›

FinTech consumers desire services that not only recognize their unique needs but anticipate them. Customized Products: Solutions tailored to individual financial goals and habits are highly sought after. Integrated Experience: A seamless experience across different financial products and platforms is expected.

What is the role of customer success in fintech? ›

Customer success plays a critical role in customer retention as it ensures that customers are achieving their goals and are satisfied with the fintech's products and services.

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