25 Real Successful Banking Interview Questions & Answers (2024)

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Here’s the FULL LIST of BANKING INTERVIEW QUESTIONS:

Q1. Tell me about yourself and why you want to work for this bank?

SUGGESTED ANSWER:

“I am a professional, hard-working, loyal and customer-focused employee who can be relied upon to act as a positive role model for your bank. In a rapidly-changing world, I fully understand how important it is to provide outstanding customer service and care, and I believe the skills, qualities and attributes I possess are a perfect match for this banking role. I want to work for your bank because I pride myself on professionalism and high standards. Having studied your bank and in particular your mission, values and ethics, you too are an organization who sets high standards. If I am successful at interview today and I get the chance to work for your bank, I would be very proud to declare myself as one of your employees.”

Q2. At this bank, we pride ourselves on delivering exceptional customer service. Describe a situation where you have gone out of your way to help someone?

SUGGESTED ANSWER

“In a previous job, I was dealing with an elderly customer on the phone who was having problems placing an order online due to the fact she was not very technical. Although, as a company, we were required to deal with each customer in under 3 minutes, I felt this situation deemed my full attention, and so I decided to stay on the phone to guide the lady through the online purchasing process. All in all, it took 17 minutes to deal with the call, but the end result was the lady managed to place her order securely and safely. She thanked me for my patience and she seemed to be overjoyed at the fact I had spent time assisting her making her purchase.”

Q3. What challenges are we likely to face within the banking industry in the next 5 years?

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Q4. What skills and attributes do you have that are a perfect fit for our bank’s values?

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Q5. How would you deal with a member of the banking team who was being unfriendly towards a customer?

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Q6. When working for our bank, you need to demonstrate effective decision-making skills. Guide me through your decision-making process?

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Q7. What are your top 3 strengths that would be of benefit to this banking role?

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Q8. Customer service is at the forefront of everything we do here at our bank. How would you deal with our customers and clients?

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Q9. Describe a time when you had to relay difficult and constructive feedback to a colleague?

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Q10. Tell me about a time you demonstrated transparency at work?

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Q11. What area of your life have you improved upon over the last 12 months?

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Q12. At this bank, we are proud of the diverse team we employ. How do you work with people who are different from you?

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Q13. Describe a time when you completed a difficult, time-sensitive task whilst under pressure?

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Q14. Describe a time when you maintained confidentiality at work?

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Q15. Describe a time when you dealt with a customer or client who wanted to make a complaint?

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Q16. When have you worked as part of a team to complete a difficult task?

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Q17. Describe a time when you managed multiple tasks all at once?

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Q18. How do you plan to keep your knowledge of the banking/financial industry current and up-to-date?

Q19. What’s your biggest weakness?

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Q20. Tell me about a time when you acted on your own initiative to solve a problem?

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Q21. Describe a time when you resolved a difficult problem at work?

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Q22. What was the last piece of professional development you under took?

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Q23. Where do you see yourself in 5 years' time?

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Q24. What are your salary expectations?

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Q25. Describe a stressful situation at work and how you handled it?

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Bank Job Description and the Core Skills / Responsibilities

Working within a bank requires a unique set of skills, qualities and attributes, all of which you will need to demonstrate if you are to successfully pass your banking interview. You will need to demonstrate great customer service abilities, an ability to work under pressure, respond to customer’s needs, work effectively as part of a team, keep and maintain accurate records, follow strict financial rules and procedures and also learn a large amount of job-specific information and training.

In no particular order of priority, the following responsibilities form part of all banking positions:

  • Assessing and discussing the specific financial requirements and needs of the bank’s clients;
  • Periodically reviewing client’s and customers financial circ*mstances;
  • Managing and processing bank payments, deposits and withdrawals;
  • Completing, processing and authorising applications for loans, overdrafts and credit card facilities upon request at the bank or online;
  • Developing and maintaining a network of local business contacts with a view to increasing business for the bank;
  • Collating, developing and maintaining statistical and banking financial records;
  • Welcoming customers to the bank and also dealing with customer complaints as and when they arise;
  • Upholding the banks values, principles and working toward sits mission statement and core objectives;
  • Promoting the bank’s services based on a customer-needs basis.
  • Carrying out all other relevant tasks and duties applicable to your own banking position.

5 TIPS FOR PASSING YOUR BANKING INTERVIEW!

Regardless of the banking role you are being interviewed for, follow these 5 important tips and your chances of success will increase significantly;

TIP #1 – All banks have a set core of customer values they expect their staff to abide by. Whilst preparing for your banking interview, make sure you read the values of the bank and also study and be able to recite the bank’s mission statement. This alone, will put you ahead of the competition.

TIP #2 – Customer service, transparency and trust are all key important elements of working for a bank. On that basis, it is important you prepare for specific behavioural-type interview questions that assess your ability to demonstrate these important competencies. During your preparation for the banking interview, have set examples of when you have delivered excellent customer service, demonstrated transparency and also shown trust within previous roles.

TIP #3 – We recommend you understand the types of issues facing the banking industry right now, and also the challenges they will face in the coming years as the industry changes. Banks need to be prepared for the ever-changing financial world we live in, and if you have an understanding of how these could impact on your banking role, you will be far better equipped to embrace them.

TIP #4 – As part of your banking interview, there is a strong possibility you will be asked a series of ‘scenario-based’ interview questions that are designed to assess your ability to meet the requirements of the role. Within the ‘25 Banking Interview Questions & Answers’ guide, which you can download on this page and be studying within 2-minutes flat, we have provided you with all of the questions we recommend you prepare for, including strong and detailed answers!

TIP #5 – Towards the end of your banking interview, the interview panel will give you the opportunity to ask questions. Here is a list of 3 sample questions you can ask once your banking interview is complete:

QUESTION – What could I specifically do within this banking role to help you beat the competition?

QUESTION – What are the plans for this bank over the next 5 to 10 years?

QUESTION – What type of training would I undergo, if I am successful?

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sadia a.j

I have an interview tomorrow 🙈

UPDATE: I got the job offer.
THANKS Richard 👍

2 weeks ago (edited)

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keleen barnes

Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.

1 month ago

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Cristal Figueroa

I have an interview I'm so nervous 😭

Update: I GOT THE JOB

3 months ago (edited)

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Angelina

Thank you so much! I went today and got the job on the spot!

3 weeks ago

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Dana

THANK YOU SO MUCH! VERY INSIGHTFUL ✨

7 months ago

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James Gardner

Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head

3 months ago

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Jovy Vegafria

Thank you so much..i have an interview later...it helped a lot to boost my confidence.

1 week ago

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BadAtGaming

I have an interview today ill update you on how i do :).

UPDATE: I GOT THE JOB THANK YOU!

5 days ago

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Léa Mrcl

The complaint steps literally saved me for my interview earlier, thank you!!:)

2 months ago

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Mahi's Expedition

This is excellent !!

1 month ago

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Marbexo

This is so helpful. Thank you so much for the tips and advice!

1 month ago

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Rhonda Howard

I got the job! Thank you!!

2 months ago

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The answers to the FULL LIST of interview questions featured on this page.

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Get all 25 interview questions and suggested answers for your Banking Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). This online course will instantly be free for you to access for 30-days. Thereafter, it’s just £27+vat per month. No minimum term. You can cancel anytime by contacting us via our contact page or email. If you cancel before the 30-day trial ends, you will not be charged.

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25 Real Successful Banking Interview Questions & Answers (2024)

FAQs

How to pass a bank interview? ›

Make sure to gather as much information you can, not just about the bank but also about the role you have applied for. Newspapers and magazines also are a good source of information. Make sure to read them as well. Also research and learn about banking terminology: the various terms used in a banking system.

What is your greatest strength as a banker? ›

Some examples of strengths that are valued in investment banking include analytical skills, problem-solving skills, attention to detail, communication skills, and teamwork skills.

How to answer the question why do you want to work in a bank? ›

"I am interested in banking because it's a good match for my hard-working and highly ambitious nature. I have always enjoyed pushing myself and being part of an environment that celebrates hard work. Being surrounded by intelligent, driven peers also inspires me to do my best work.

How to answer the Tell me about yourself question in bank interview? ›

Here is what it will look like:

I have always had a passion for finance and customer service, which led me to pursue a career in the banking industry. I completed my bachelor's degree in Finance from [University Name], where I gained a solid understanding of financial principles and developed strong analytical skills.

What is a weakness in a bank interview? ›

How can I discuss my weakness in a banking job interview effectively? Start by identifying areas where you need to improve, such as public speaking, maintaining work-life balance, or delegation. Discuss these weaknesses in the context of steps you are taking or planning to take to improve.

What weaknesses should I say in a bank interview? ›

1 Identify relevant weaknesses

For example, you could say that you struggle with public speaking, that you need to improve your Excel skills, or that you tend to be too perfectionist.

Why should we hire you? ›

A: When answering, focus on your relevant skills, experience, and achievements that make you the best fit for the role.You should hire me because I am a hard worker who wants to help your company succeed. I have the skills and experience needed for the job, and I am eager to learn and grow with your team .

Why do you want this job? ›

"I am excited about this job because it allows me to be part of a company culture that values teamwork, collaboration, and open communication. During my research about [company name], I was impressed by the positive work environment and the emphasis on fostering creativity and diversity of thought.

What is a good answer to what is your greatest strength? ›

Sample Answer

“My greatest strength is my ability to excel in highly pressurized situations. I have found creative ways to keep calm when working under pressure, for example, organizing my work more efficiently and getting the MOST important work done during the times I am MOST productive.

Why are you best fit for this banking job? ›

Example: “I feel that a career in the financial industry would be the most beneficial use of my knowledge and skills in accounting and problem-solving. I have always been fascinated by the financial world, am ambitious and hard-working and can bring great value to your company.”

Why are you the best person for this job bank? ›

I believe I'm the best person for this job because I have a unique combination of skills and experiences that make me well-suited to thrive in this role. I have a degree in accounting, three years of experience working with financial software, and a passion for creating organizational solutions.

What is the best answer for Tell me yourself? ›

The best way to answer "Tell me about yourself" is with a brief highlight-summary of your experience, your education, the value you bring to an employer, and the reason you're looking forward to learning more about this next job and the opportunity to work with them.

How do I introduce myself in a bank interview? ›

To introduce yourself professionally in an interview, start with a polite greeting, state your full name, mention your educational background and relevant work experience, highlight key skills and strengths, briefly share your career objective, and express gratitude for the opportunity.

How do I introduce myself in an interview? ›

Good morning/afternoon. Thank you for the opportunity to introduce myself. My name is [Your Name], and I bring a diverse background in [relevant experience] to contribute to the team's success. I am a proactive and adaptable professional who excels in problem-solving and delivering high-quality results.

Is banking interview difficult? ›

While it may not be easy or difficult, candidates must navigate its challenges successfully. Based on feedback from students who have previously appeared for IBPS Interviews, the interview round can be cracked with the right approach. It demands candidates to exhibit spontaneity and creativity in their answers.

Which type of questions are asked in bank interview? ›

Self-Introduction: Briefly introduce yourself, your educational background, and key skills relevant to the banking role. Technical and Behavioral Questions: These technical interview questions and behavioral questions assess your knowledge of banking products, services, and customer service skills.

Why should we hire you in bank? ›

I am motivated to get this job, it is my dream. If you hire me, I will do my best to exceed your expectations and to provide a top notch customer service day in day out. What is more, I really like your bank, and hope to stay here for many years, growing professionally. I have a lot of experience with customer service.

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