Banking in Australia is collectively worth more than $5.3 trillion. This figure comprises of residents' assets - loans, deposits, and more.
That's according to the Australian Prudential Regulation Authority (APRA) and its monthly publication on Australian Deposit-taking Institutions (ADIs) i.e. banks.
The major banks - Commonwealth Bank, Westpac, National Australia Bank, and Australian & New Zealand Banking Group - make up a large bulk of this figure.
Also called the big four banks, the major players collectively hold assets worth around $3.81 trillion, or more than 70% market share. So who's left clamouring for the remaining 30%?
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Buying a home or looking to refinance? The table below features home loans with some of the lowest interest rates on the market for owner occupiers.
Lender | |||||||||||||
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Variable | More details | ||||||||||||
FEATURED | loans.com.au – Solar Home Loan (Principal & Interest) (LVR < 90%)
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FEATURED loans.com.au – Solar Home Loan (Principal & Interest) (LVR < 90%)
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Variable | More details | ||||||||||||
FEATUREDREFINANCE ONLY | Unloan – Variable Rate Home Loan – Refinance Only
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FEATUREDREFINANCE ONLY Unloan – Variable Rate Home Loan – Refinance Only
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Variable | More details | ||||||||||||
FEATURED | |||||||||||||
FEATURED ubank – Neat Variable Home Loan (Principal and Interest) (LVR < 60%) | |||||||||||||
Variable | More details | ||||||||||||
MOVE Bank – Straightforward Plus Home Loan (LVR < 80%) (New Customer)
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MOVE Bank – Straightforward Plus Home Loan (LVR < 80%) (New Customer)
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- 90% LVR
- Offset sub-account available at no added cost
- Borrow up to 1.5 million
Base criteria of: a $400,000 loan amount, variable, fixed, principal and interest (P&I) home loans with an LVR (loan-to-value) ratio of at least 80%. However, the ‘Compare Home Loans’ table allows for calculations to be made on variables as selected and input by the user. Some products will be marked as promoted, featured or sponsored and may appear prominently in the tables regardless of their attributes. All products will list the LVR with the product and rate which are clearly published on the product provider’s website. Monthly repayments, once the base criteria are altered by the user, will be based on the selected products’ advertised rates and determined by the loan amount, repayment type, loan term and LVR as input by the user/you. *The Comparison rate is based on a $150,000 loan over 25 years. Warning: this comparison rate is true only for this example and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Rates correct as of May 11, 2023. View disclaimer.
Who are the big four banks?
You might hear about “the big four” or “the big four banks.” This refers to Commonwealth Bank of Australia (CBA), Westpac Banking Corporation (WBC), National Australia Bank (NAB), and Australian & New Zealand Banking Group (ANZ).
These banks must abide by what’s called the ‘four pillars policy’. This policy essentially bans these four banks from ever merging. They are also incredibly large banks.
In terms of total residents' assets held as at the end of March 2023, according to the Australian Prudential Regulation Authority (APRA), the ranking of the big four were:
CBA - $1.15 trillion
WBC - $1.02 trillion
NAB - $943.73 billion
ANZ - $724.75 billion
CBA has been firmly entrenched as Australia's largest bank - by pretty much any measurement - for decades, after a legacy of being wholly owned by the Federal Government, and acting as central bank until the RBA was established in 1960.
Westpac firmly holds the two-spot in terms of assets, but not always by market cap as seen below. Historically NAB and ANZ have jostled for third spot, but lately NAB seems to have firmly taken bronze. ANZ is the smallest of the majors, but is still very large in the grand scheme of things.
A lot of the majors' assets are tied up in home lending. The latest data indicates the big four banks make up 75.2% of the value of residential home lending in Australia among banks, or around $1.6 trillion. They also have a strong presence in New Zealand.
The table below features a selection of home loan products for both owner occupiers across the major banks in Australia.
Lender | |||||||||||||
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Variable | More details | ||||||||||||
Commonwealth Bank – Wealth Package Variable Home Loan (Principal and Interest) (LVR 70% - 80%) | |||||||||||||
Variable | More details | ||||||||||||
ANZ – Simplicity PLUS Home Loan (Principal and Interest) (LVR < 80%) (New Customer) | |||||||||||||
Variable | More details | ||||||||||||
NAB – Base Variable Home Loan Special (Principal and Interest) (LVR < 80%) (New Customer) | |||||||||||||
Variable | More details | ||||||||||||
Westpac – Flexi First Option Home Loan (New Customer) (LVR > 80%) |
Base criteria of: a $400,000 loan amount, variable, fixed, principal and interest (P&I) home loans with an LVR (loan-to-value) ratio of at least 80%. However, the ‘Compare Home Loans’ table allows for calculations to be made on variables as selected and input by the user. Some products will be marked as promoted, featured or sponsored and may appear prominently in the tables regardless of their attributes. All products will list the LVR with the product and rate which are clearly published on the product provider’s website. Monthly repayments, once the base criteria are altered by the user, will be based on the selected products’ advertised rates and determined by the loan amount, repayment type, loan term and LVR as input by the user/you. *The Comparison rate is based on a $150,000 loan over 25 years. Warning: this comparison rate is true only for this example and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Rates correct as of May 11, 2023. View disclaimer.
Top 10 Australian Banks - Market Capitalisation
Rank | Bank & ASX Sign | Market Cap (billion) |
1 | Commonwealth Bank - CBA | $168.45 |
2 | National Australia Bank - NAB | $90.93 |
3 | Westpac - WBC | $79.02 |
4 | Australia & New Zealand Banking Corp - ANZ | $73.19 |
5 | Macquarie Bank - MQG | $71.28 |
6 | Bendigo & Adelaide Bank - BEN | $4.93 |
7 | Virgin Money - VUK | $3.98 |
8 | Bank of Queensland - BOQ | $3.80 |
9 | BSP Financial Group - BFL | $2.27 |
10 | Judo Bank - JDO | $1.38 |
Current as at 28 April 2023.
Market capitalisation, or market cap, is a commonly accepted way to measure the size of a public company This is calculated by multiplying the price of a stock by the total number of outstanding shares. The big four banks dominate the Australian Securities Exchange (ASX) in terms of market capitalisation.
However measuring through market cap can be a fickle beast - share prices can and do change daily. Bank scandals, fines from the regulator, mergers and acquisitions, a new CEO, and other news can also cause a bank's share price to fluctuate.
RBA interest rate tightening can also result in money withdrawn from the share market as investors chase bonds and deposits for safer returns. In addition, many international brands have a significant footing in the Australian banking landscape, including HSBC (UK), and ING (Netherlands) and aren’t necessarily listed in Australia.
In January 2023, Judo Bank snuck into the top 10, with a market cap of $1.55 billion - usurping Liberty Financial Group ($1.17 billion).
Macquarie - making the ‘big four’ the ‘big five’?
Macquarie Bank Limited (MQG) has risen to become one of the largest banks in Australia, and in terms of market cap, it’s up there with the major banks.
In late 2021, Macquarie Group Limited (MQG) hit a market cap of $77.5 billion according to Bloomberg, making it bigger in this regard than ANZ and Westpac at the time.
Since that time it has frequently jostled with ANZ to claim the crown as Australia's fourth-largest bank, at least in terms of market cap.
This potentially makes Australia’s banking landscape dominated by ‘the big five’, however Macquarie is not subject to the four pillars policy. Macquarie also has less of a retail banking presence than the other major banks as you'll see below.
Macquarie sources a lot of its revenue from its investment banking arm, and through international ventures and asset management, rather than through savings accounts, term deposits, home loans, credit cards, and other loans.
Top 10 - Total Assets
Rank | Bank | Value (billion) |
1 | Commonwealth Bank | $1,151.387 |
2 | Westpac | $1,020.410 |
3 | NAB | $943.729 |
4 | ANZ | $724.750 |
5 | Macquarie Bank | $257.550 |
6 | Bank of Queensland | $121.008 |
7 | Bendigo and Adelaide Bank | $109.129 |
8 | ING | $99.008 |
9 | Suncorp | $91.016 |
10 | HSBC | $59.953 |
Top 10 - Owner-Occupier Home Loans
Rank | Bank | Value (billion) |
1 | Commonwealth Bank | $362.432 |
2 | Westpac | $288.583 |
3 | NAB | $198.706 |
4 | ANZ | $182.261 |
5 | Macquarie Bank | $60.076 |
6 | ING | $46.138 |
7 | Bank of Queensland | $41.364 |
8 | Bendigo and Adelaide Bank | $41.087 |
9 | Suncorp Bank | $35.480 |
10 | HSBC | $20.015 |
In March 2023, Bank of Queensland overtook Bendigo and Adelaide Bank to become the seventh-largest bank in terms of owner occupied home loans.
Top 10 - Investor Home Loans
Rank | Bank | Value (billion) |
1 | Commonwealth Bank | $177.617 |
2 | Westpac | $154.880 |
3 | NAB | $107.923 |
4 | ANZ | $92.103 |
5 | Macquarie | $44.563 |
6 | Bank of Queensland | $19.057 |
7 | Bendigo and Adelaide Bank | $16.252 |
8 | Suncorp | $14.246 |
9 | ING | $8.604 |
10 | HSBC | $8.470 |
Top 10 - Household Deposits
Rank | Bank | Value (billion) |
1 | Commonwealth Bank | $368.789 |
2 | Westpac | $278.466 |
3 | NAB | $188.488 |
4 | ANZ | $161.326 |
5 | Macquarie Bank | $55.871 |
6 | ING Bank | $46.418 |
7 | Bendigo and Adelaide Bank | $41.220 |
8 | Bank of Queensland | $33.329 |
9 | Suncorp | $33.311 |
10 | HSBC | $16.158 |
Household deposits refers to transaction accounts, savings accounts, term deposits, and other types of cash deposits.
In the second half of 2022, Macquarie shot up the ranks from seventh to fifth place, overtaking Bendigo & Adelaide Bank, and ING, in the process.
From July through December, Australian households flushed Macquarie savings accounts and term deposits with an extra $13.8 billion.
BOQ also moved up the ranks, trading places with fellow Queensland-based bank Suncorp for eighth spot.
The table below displays savings accounts from the top 10 largest banks in Australia.
Provider | |||||||||||||
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4 | 0 | 0 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | ||||||
Savings Account (Amounts < $250k)
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Savings Account (Amounts < $250k)
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0 | 1000 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | |||||||
For customers aged 14-35 years | |||||||||||||
For customers aged 14-35 years Future Saver Account ( < $50k) | |||||||||||||
0 | 1000 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | |||||||
Savings Maximiser (<$100k) | |||||||||||||
0 | 0.01 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | |||||||
Life (< 30 years) (Monthly deposit) | |||||||||||||
3 | 0 | 0 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | ||||||
Everyday Savings Account | |||||||||||||
0 | 200 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | |||||||
Growth Saver Account | |||||||||||||
5 | 0 | 0 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | ||||||
NetBank Saver | |||||||||||||
4 | 0 | 0 | 0 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | ||||||
iSaver | |||||||||||||
0 | 0.01 | 1 | $product[$field["value"]] | $product[$field["value"]] | $product[$field["value"]] | More details | |||||||
Reward Saver Account (up to 30 years old) ($0-$100k) |
All products with a link to a product provider’s website have a commercial marketing relationship between us and these providers. These products may appear prominently and first within the search tables regardless of their attributes and may include products marked as promoted, featured or sponsored. The link to a product provider’s website will allow you to get more information or apply for the product. By de-selecting “Show online partners only” additional non-commercialised products may be displayed and re-sorted at the top of the table. For more information on how we’ve selected these “Sponsored”, “Featured” and “Promoted” products, the products we compare, how we make money, and other important information about our service, please click here. Rates correct as of May 11, 2023. View disclaimer.
Top 10 - Customer-Owned Banks
Rank | Institution | Assets (billion) |
1 | Heritage & People's Choice | $26.561 |
2 | Newcastle Greater Mutual | $24.221 |
3 | Great Southern Bank (formerly CUA) | $21.941 |
4 | Bank Australia | $11.919 |
5 | Teachers Mutual | $10.769 |
6 | Beyond Bank | $10.746 |
7 | P&N Bank | $9.315 |
8 | IMB | $9.062 |
9 | MyState | $8.891 |
10 | Qudos Bank | $5.994 |
In March 2023, two significant mergers happened: Heritage with People's Choice; and Newcastle Permanent with Greater Bank.
This is been officially reflected in the latest data, respectively taking out number one and two spots as the largest mutual banks in terms of residents' assets.
The former is yet to decide on a new name, creatively calling itself 'Heritage and People's Choice'.
Newcastle Permanent was previously in second spot; Heritage in third; People's Choice in fourth; and Greater Bank in seventh.
The mergers mean Tasmanian-based MyState and Qudos Bank (originally a bank for Qantas employees) round out the top-10.
Customer-owned, or mutual banks mean customers have an equal shareholding of the bank. This is regardless of the size of their loan or deposits, and these banks do not have shareholders. Customer-owned banks typically also include credit unions and building societies, and were often founded out of providing banking services to a particular profession e.g. scientists, teachers, police and so on.
Various mergers over the years mean some mutuals have formed a formidable footing in the Australian banking landscape. The Customer-Owned Banking Association (COBA) says there are 58 institutions in the sector, reportedly half the number just over a decade ago.
The sector is described as the 'fifth pillar' of Australian banking, collectively taking on the major banks. According to COBA, the sector is worth $150 billion in assets, which pales in comparison to Australia's largest banks.
However, in terms of customer base, KPMG found they are the primary financial institution for more than 10% of the adult population, and have a collective five million members.
They possess 18% of total bank branches - and more than 20% in regional Australia.
The table below displays a range of home loans from various customer-owned institutions.
Lender | |||||||||||||
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Variable | More details | ||||||||||||
Heritage Bank – Discount Variable Home Loan ($150k+) (LVR < 70%) | |||||||||||||
Variable | More details | ||||||||||||
P&N Bank – & Basic Home Loan (LVR < 60%) | |||||||||||||
Variable | More details | ||||||||||||
IMB Bank – Budget Home Loan (Principal and Interest) (LVR < 70%) | |||||||||||||
Variable | More details | ||||||||||||
NO UPFRONT OR ONGOING FEES | |||||||||||||
NO UPFRONT OR ONGOING FEES Newcastle Permanent – Real Deal Variable Home Loan Special (Principal and Interest) (LVR < 80%) | |||||||||||||
Variable | More details | ||||||||||||
Bank Australia – Basic Home Loan (LVR 60%-70%) | |||||||||||||
Variable | More details | ||||||||||||
Beyond Bank – Purple Basic Variable Home Loan Special (LVR 60%-70%) |
Base criteria of: a $400,000 loan amount, variable, fixed, principal and interest (P&I) home loans with an LVR (loan-to-value) ratio of at least 80%. However, the ‘Compare Home Loans’ table allows for calculations to be made on variables as selected and input by the user. Some products will be marked as promoted, featured or sponsored and may appear prominently in the tables regardless of their attributes. All products will list the LVR with the product and rate which are clearly published on the product provider’s website. Monthly repayments, once the base criteria are altered by the user, will be based on the selected products’ advertised rates and determined by the loan amount, repayment type, loan term and LVR as input by the user/you. *The Comparison rate is based on a $150,000 loan over 25 years. Warning: this comparison rate is true only for this example and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Rates correct as of May 11, 2023. View disclaimer.
What about a non-bank lender?
If you are considering taking out a home loan, car loan or other loan product, there are other financial institutions that provide these services. Non-bank lenders offer a legitimate alternative to traditional banks and have created a competitive environment which provides more choice for the consumer.
The table below features a selection of home loans from non-bank lenders.
Lender | |||||||||||||
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Variable | More details | ||||||||||||
FEATURED | loans.com.au – Solar Home Loan (Principal & Interest) (LVR < 90%)
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FEATURED loans.com.au – Solar Home Loan (Principal & Interest) (LVR < 90%)
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Variable | More details | ||||||||||||
FEATUREDREFINANCE ONLY | Unloan – Variable Rate Home Loan – Refinance Only
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FEATUREDREFINANCE ONLY Unloan – Variable Rate Home Loan – Refinance Only
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Variable | More details | ||||||||||||
FEATURED4.6 STAR CUSTOMER RATINGS | loans.com.au – Variable Home Loan (LVR < 70%)
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FEATURED4.6 STAR CUSTOMER RATINGS loans.com.au – Variable Home Loan (LVR < 70%)
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Variable | More details | ||||||||||||
NO UPFRONT OR ONGOING FEES | |||||||||||||
NO UPFRONT OR ONGOING FEES Tic:Toc – Live-in Variable Loan (Principal and Interest) (LVR < 90%) | |||||||||||||
Variable | More details | ||||||||||||
Yard – PAYG Home Loan (Principal and Interest) (LVR ≤ 80%) (With Offset) | |||||||||||||
Variable | More details | ||||||||||||
UNLIMITED REDRAWS | |||||||||||||
UNLIMITED REDRAWS loans.com.au – Smart Booster Home Loan Discounted Variable - 2yr (LVR < 80%) | |||||||||||||
Variable | More details | ||||||||||||
Reduce Home Loans – Rate Cutter Home Loan (LVR < 60%) | |||||||||||||
Variable | More details | ||||||||||||
WLTH – Ocean Owner Occupied (Amounts < $1m, LVR < 80%) | |||||||||||||
Variable | More details | ||||||||||||
Homeloans.com.au – Low Rate Home Loan - Prime (Principal and Interest) (Owner Occupied) (LVR < 60%) | |||||||||||||
Variable | More details | ||||||||||||
loans.com.au – Smart Home Loan (Principal and Interest) (LVR < 80%) | |||||||||||||
Fixed | More details | ||||||||||||
Reduce Home Loans – Home Owners Dream Fixed Cashback 1 Year (LVR < 80%) | |||||||||||||
Variable | More details | ||||||||||||
Pepper – Pepper Essential Home Loan (Prime) (Principal and Interest) (LVR 65%-70%) | |||||||||||||
Variable | More details | ||||||||||||
La Trobe Financial – Full Doc Loan (Principal and Interest) (LVR 70%-75%) |
- 90% LVR
- Offset sub-account available at no added cost
- Borrow up to 1.5 million
Base criteria of: a $400,000 loan amount, variable, fixed, principal and interest (P&I) home loans with an LVR (loan-to-value) ratio of at least 80%. However, the ‘Compare Home Loans’ table allows for calculations to be made on variables as selected and input by the user. Some products will be marked as promoted, featured or sponsored and may appear prominently in the tables regardless of their attributes. All products will list the LVR with the product and rate which are clearly published on the product provider’s website. Monthly repayments, once the base criteria are altered by the user, will be based on the selected products’ advertised rates and determined by the loan amount, repayment type, loan term and LVR as input by the user/you. *The Comparison rate is based on a $150,000 loan over 25 years. Warning: this comparison rate is true only for this example and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Rates correct as of May 11, 2023. View disclaimer.
Are Australian banks safe?
In early 2023, a few notable events in global banking happened. Namely, the collapse of Silicon Valley Bank (SVB) and Signature Bank in the United States.
These banks collectively had assets of more than US $300 billion.
It should be mentioned that consumer deposits held at SVB and Signature were guaranteed under the United States' $250,000 Federal Deposit Insurance Corporation policy.
Later, faltering global investment bank Credit Suisse was acquired by fellow Swiss bank UBS, with the help of the Swiss central bank. Credit Suisse had assets worth over 500 billion Swiss Francs (CHF), while UBS holds over CHF 3.2 trillion. That's like the equivalent of three CommBanks acquiring ANZ.
However, experts and central bankers have all been quick to emphasise this is not a contagion; they all collapsed for very different reasons, and is vastly unlike what sparked the Global Financial Crisis.
So the question is - could this happen in Australia?
APRA chair John Lonsdale re-affirmed banks' stability in Australia at a banking summit in late-March 2023.
“The trust Australians feel in their banks’ ability to withstand a crisis is the product of many years of regulatory reform designed to reinforce the system’s financial and operational resilience," Mr Lonsdale said.
"This has enabled us to build a regulatory system for banking that has different and often tougher standards and requirements than many peer jurisdictions. We might be connected, but their issues and problems are not necessarily ours.”
APRA $250,000 guarantee
Australia's prudential regulator guarantees all deposits in Australia up to $250,000 per account, per bank.
This was established by the Rudd Government in 2008 amid the GFC, and was initially guaranteed up to $1 million, before reverting to $250,000 in 2012.
Prior to this, state governments had various deposit insurance policies over the years.
The regulatory environment was a lot different in decades past, and regulation differed slightly depending on if you had money parked at a bank, a building society, or credit union. Now they are all basically one-and-the-same, with APRA's $250,000 guarantee applying uniformly and nationally.
APRA's federal scheme is called the ADI (authorised deposit-taking institution) guarantee, which forms part of the wider Financial Claims Scheme, explained in further detail here.
Basically, this means that if you deposit $250,000 with CBA, and in the hugely unlikely event it folds, you'll be able to get all your money back.
- The guarantee applies per licence. Be aware that some banks share licences, for example UBank and NAB.
- It also applies per account holder, meaning if you share an account with your partner, you're guaranteed $250,000 each.
- It also applies to internationally-owned banks with products in Australia, such as the Dutch-owned ING, and the UK-owned HSBC.
This isn't just for you, either; it is good for the bank in that it prevents consumers from getting spooked and pulling all their money out when a slight scare happens, such was the case with the United States' SVB in early 2023.
This alone creates security in banking in Australia; beyond that, banks in Australia are generally required to have stronger liquidity ratios, and tend to have healthy counter-cyclical capital buffers (CCYB).
“We are the only jurisdiction in the world that mandates banks carry capital to address the risk of rising interest rates as part of their core capital requirements," Mr Lonsdale said.
"The significance of this measure in light of current events is hard to overstate."
Bank collapses in Australia
Bank collapses are incredibly, and I must emphasise, incredibly rare in Australia.
In contrast, US regulators estimate there have been 563 bank failures from 2001 through 2023 in the land of the free and home of the brave.
However it depends on how you define it; for this exercise, we'll define it as when an institution requires central bank or government intervention to ensure deposit-holders aren't overly affected.
More recently, a couple of neobanks created some headlines. In early 2021, Xinja folded, handed back its banking licence, and returned all customer deposits.
In mid-2022 Volt Bank did the same. Under the criteria, both aren't considered collapses as they returned all customer deposits, didn't trigger the $250k guarantee, and didn't require central bank intervention.
In the GFC, CommBank acquired Bankwest, while Westpac acquired RAMS and St George. However these weren't strictly due to liquidity problems, and aren't considered collapses.
1. The 1990s
You have to go back to 1990 when the case could be made for a bank collapse.
That year, the Farrow Corporation - parent company of the Pyramid Building Society - collapsed. A run on bank deposits caused it, and it's estimated it cost Victorians $900 million at the time; the Victorian Government introduced a fuel levy to repay deposit holders.
2. The 1970s
In the mid-to-late 1970s, a few banks and building societies required central bank lines of credit, which were drawn down and later repaid.
A number of banks and building societies also required lines of credit and capital injection from state governments, but again, these are not out-and-out collapses.
Institutions included St George Permanent, and the Bank of Adelaide.
3. The Great Depression
Before that you have to go back to 1931 to see when a proper bank collapse happened, which required the intervention of the Commonwealth Bank - then Australia's central bank.
In 1931, NSW's and WA's state-owned banks were acquired by CBA.
The Primary Producers Bank accepted a loan but declined further support and collapsed; and the Federal Deposit Bank had support denied by CBA.
The argument for banking with major banks
The decision on which bank to park your cash, or take out a loan with really depends on your own situation and what you value. If you are looking for easy access to your money through ATMs and value the opportunity to visit a local branch and chat with a staff member, a bigger bank might be what you’re after.
Access to your money - Although digital banking is now used more than cash, banking with the big four will mean easier access to ATMs for withdrawing and depositing cash.
Visit a local branch - The bigger banks offer the most active branches to get assistance with your banking. Many smaller banks have entirely online services, meaning you can’t visit a branch in your area or speak to a staff member for help with your banking.
Customer service - Whether in Australia or overseas, you’ll likely have access to customer service with a major bank. Many smaller banks have no dedicated customer service phone number or in person services.
A holistic banking experience -Many major banks can be your one-stop shop for everything from banking, insurance, financial advice, share trading, asset management and more. Smaller banks might not be able to compete with this level of in-depth service.
The argument for banking with a smaller bank
If you are more focused on earning interest on a savings account or term deposit, then smaller banks may offer a better rate as they have to be competitive to attract customers. Similarly, if you’re looking for a local banking experience that gives back to the community, credit unions or customer-owned banks are typically more prolific with these initiatives.
Better deals - Due to the popularity of the big four, smaller banks will often offer better rates on savings accounts, and home loan products in an effort to attract customers. Shopping around can often save you money by finding a great deal with a smaller financial institution.
Lower fees - Smaller banks reduce their overhead by digitising their customer service and other services. These cuts often filter through to their customers. The bigger banks have branches all over the country, with huge numbers of staff, this means higher costs which can lead to higher fees for their customers.
Faster turnaround times - Major banks often have a lot going on, and may take longer to process your home loan application. Smaller banks may pride themselves on faster turnaround times enabling you to get approved for products sooner.
Apps - While the big four banks have pretty swish apps, smaller banks such as neobanks pride themselves on their user experience. In these apps you’ll often find money management tools, unique insights and other slick capabilities that other banks' apps may not have developed.
Image by James Wainscoat via Unsplash
ADI Stats Sourced From: APRA Monthly Authorised Deposit-taking Institution Statistics - February 2023.
Market Cap Figures Sourced From: ASX
Disclaimers
The entire market was not considered in selecting the above products. Rather, a cut-down portion of the market has been considered. Some providers' products may not be available in all states. To be considered, the product and rate must be clearly published on the product provider's web site. Savings.com.au, yourmortgage.com.au, yourinvestmentpropertymag.com.au, and Performance Drive are part of the Savings Media group. In the interests of full disclosure, the Savings Media Group are associated with the Firstmac Group. To read about how Savings Media Group manages potential conflicts of interest, along with how we get paid, please visit the web site links at the bottom of this page.